Traveller Easyjet Recenzje 

They cancelled my holiday telling me the flights were no longer available only for me to check and it was all a lie you can still book my holiday from the same airport on the same aircraft. Then they tried to keep my deposit as a credit note for my next trip! What an absolute joke.

I used the online feature to change the date of a flight however once confirmed the date given for the return was not what I entered. I immediately called easy jet customer service to get this corrected and they were rude and like the website now said it would cost £75 to make the change. Given it is all systems and changes happening in split seconds this was an absolute rip off. Had to make the change but will now contact my bank to reverse the transaction. Incredible. I would not book with them again, penny pinching.

I have moved flights a few times since original booking September 2019 for a holiday April 2020 .My last flight has been cancelled so I was offered a refund but was cautious due to all the adverse publicity around Easyjet refunds . From my personal experience I can only thank Easyjet for the quick refund of the original booking fee and extra charges that were incurred when I had changed flights due to Covid cancellations

Be very careful when trying to get a refund for an easyjet holiday! We had an email to say our flights were cancelled and apparently thats not the same as the holiday being cancelled!!!!!! When we followed the link in the email to request a refund they wouldn't refund the deposit in cash as apparently we cancelled the holiday even though we couldn't get to the hotel as the flight was cancelled and they wouldn't find an alternative. We are now stuck with a credit note that we don't want. Won't be using easyjet again so thats £120 lost. Very sly and sneeky and not the way to treat customers who have helped to support them during this pandemic.

Booked 4 flights they canceled 3 of them. Poor airline.

Be careful not to book a car rental with your flight. If your flight has to change your car rental won't update. Even if you put in your new flight information the booking still won't update. I lost €150 that they would not refund because it was my fault not to triple check they updated my car rental booking.

I just happened to check prices for our flights in September and noticed that the dates we were flying on no longer existed. I logged in to my account and there was a message stating flights had been cancelled. Ive had no email communication from EasyJet. Appalling level of service.

Amazing service, Cash refund from cancelled flights within 48 hours.
Waited over 8 months with a different airline. I will no doubt be booking my future flights with easyJet.

Thank you

I requested a cash refund from Easyjet on the evening of 23 March 21 for a weekend away flight departing 22 April 21. I did not want a voucher. The funds were received on my credit card on 25 March 21 having been processed the day after I made the request. I have unfortunately had to cancel flights with a number of airlines over the last year. Even waiting 12 months for refunds. This was the most efficient of them all!

I'm absolutely appalled with the women I spoke to today (time was 10.am) regarding trying to book a holiday to the Grand Yacici Club Turban Thermal Hotel (area Turkey) She firstly answered me in a such despondent manner !.I really tried my hardest to be polite and tried to explain the nature of my call.
The bare face lies she told was embarrassing and even when I tried to ask a question she pretended she could not hear me ! I had the full cost of the holiday in front of me ( £1,785) but she pulled a ridiculous figure from the top of her head and said her price was £200 plus £15 admin cost lol..

Well done to your sale team at Easyjet for loosing my business and very big Thank you

I then phoned jet2 and ended up speaking to a sale agent who went above and beyond and after hearing my experience with the Easyjet sales team then gave me the most amazing deal ! They charged me £1,660 for the exact holiday and also gave me a free upgrade ! (The agent was Called Ian Grant) Big part of me is relieved I never used Easyjet as the duty of care could be in all the departments . feel safe booking with jet2

Like most of the reviewers, we have had many good experiences with Easyjet however some of their covid 'policies' have let them down badly... Every supplier, event management or travel company I had bookings with prior to the covid outbreak, acted with integrity, understanding and gave an amazing level of customer service even though we were all entering a period of uncertainty.
Easyjet by contrast, chose to be arrogant, rude and unhelpful showing nothing but distain for their loyal passengers.
In February 2020, we booked a weekend trip to Jersey for my mother & father-in-laws 60th wedding anniversary (there were 13 of us going to celebrate). All year we didn't know whether we would be allowed to travel or not but up until 3 days before our flight out of Liverpool, things were looking good. We filled in all our paperwork, agreed to testing at the airport on arrival etc. and packed our bags. Two days before we were due to fly, Jersey amber-lighted England which meant we would have to isolate for 5 days on entering Jersey. Since we were only there for 2 nights, this was a problem for us. The hotel were amazing and refunded us immediately (even though we had booked a non refundable rate) but Easyjet basically told us there was nothing they could do. They wouldn't move our flights, give us a credit note or issue a refund. We would have happily moved our flights to another time but their 'policy' wouldn't allow for such a reasonable request...
Easyjet are apparently well within their right... as the flight left (not sure who would have been on it...) as scheduled but their lack of compassion, openness to try and resolve the situation and their rudeness leaves a very bitter taste.
Had the flights been booked during the pandemic then I would have accepted that I'd be taking a chance... but they weren't. They were booked prior to the outbreak.
Having championed them in the past and supported their growth, I now see them for what they really are... a grubby, cheap little airline that has no place delivering service like this in our brave new world. The cream will float to the top... Easyjet, delivering service like this, you will forever remain a bottom feeder.

If there is a way to give -0 (negative Zero ) I would give to this company> My wife got professional document from embassy to travel. Over the phone to make CHECK - IN We were told that easy jet won accept her to travel. We spent all night aware because of that. The receptionist was very but very rude (I was surprised how can someone be so rude and negative over the phone - does not matter how polity you try to be they still pushing rudeness). giving many misleading & different information all at the same time. call was made for Easy jet UK 02/01/2021 at about 09:16

Just had to phone for a refund for my flight this week due to lockdown. I was offered a full refund straight away no argument I was really pleased with the service offered at a stressful time

EasyJet have lost the plot. Last 4 flights canceled without sending an e-mail. Only found out each time because I know what they are like and checked the flight status! Why sell flights with no plan to operate it? Almost like a cash flow scheme! They have also made sure you cannot get in touch with anyone. I now use SAS, more expensive but reliable.

Happy to be writing this review( for once)! Easyjet ✈gave us back our money 👏(Yes Easyjet) for name and destination change, ⏳1.5 week after they told us they had to cancel the flights; however not happy 🤬with the other agents who still owe us🗣over £1000, despite Easyjet(🏅deserves a gold medal) refunding them for our flights. Think you know who they are....if you ❤ holidays.com!

Contacted EasyJet re obtaining a voucher as I was no longer able to take my flight to Turkey due to changes in quarantine rules. Got straight through, lady was very helpful and voucher emailed immediately. Much easier than expected.

The worse experience ever. They CANCELLED my flight and then would NOT REFUND me. If I could give them no stars I would have. I filled out a refund request in early March they said it would take 7 days to refund - 7 months later I'm still waiting. They sent me a gift voucher instead of a refund. Didn't respond to any of my emails. Finally they responded over chat over a 2-week period (talk about slow service). Told me I had requested the gift voucher. When I sent them the email confirming my refund request they stopped responding.

It is now exactly 6 months since our return flights to Barcelona were cancelled . Despite advising EasyJet that we would accept a credit note rather than a refund in appreciation of their difficulties, 6 months on we have received neither. A multitude of emails have been ignored. Rather annoying is that I continue to receive almost daily emails inviting me to book flights.
Their attitude has been despicable and in total contrast to their main competitor from whom we received refunds within 2 weeks of flights to and from Girona being cancelled.
I will never even contemplate using Easyjet again. Shameful attitude.
I am now claiming under section 75

I will never fly with EasyJet again. They are a despicable company, sapping every last bit of money out of their customers.
The skies will be far better off without them. Cheating their customers will keep them in business for now, but it won't last forever.
I would highly recommend paying 50% more for your flights with absolutely anyone else, you won't regret it for a second.

The behavior of the airlines can no longer go unchecked, I have setup a facebook group (Affirmative Action Against Disgraceful Behavior of Airlines) to provide information, advice and guidance to all who seek it, minimum shared experience. I am a frequent flyer, emotional and financially drained by the disgraceful disrespectful behavior of Airlines, not new behavior due to Covid19. Most recent experience bullet points: Disrespectful behavior at the gate and forced to pay additional £110 for luggage that was covered by allowance, “pay or you don’t board”. Moved out of my purchased seating so that the stewardess could put her feet up during the flight. Case badly damaged £120. My experience is nothing compared to most of the customers complaints on here.