Traveller Easyjet Recenzje 

Admittedly we have had good experiences with easyjet but its response to COVID19 has been absolutely appalling. First they cancel our flight without a refund, and with a separate flight we are notified we are eligible for a refund yet we are told we can only apply by phone - then they leave us on hold for over 2 hours with no answer. Over a month later we are advised we are no longer eligible for a refund because they have no record of us boarding the flight? What the hell are they thinking? Made the mistake of booking yet another easyjet flight only to be denied boarding (along with a dozen other passengers) by rude unhelpful staff due to a simple typo on a passenger locator form. DISGUSTING. Congratulations easyjet, your reputation is in the gutter now and you will not be getting our business ever again!

3 hours waiting for a customer service and still nothing! Hire more people, cheap bstrds!

I was overcharged £128 for a flight that is over 14 days away. The charge for the flight change should have only been the cost of the difference, if any. Not £32 per flight alteration per passenger. This is the last booking I will ever make with EasyJet. Not only that, but getting through to them on the phone is an aweful experience. Over 7 hours on the phone only to have the person on the other side completely waste my time. They seemed somewhat rude in their manner too.

Was on the phone for 40 minutes got hung up on multiple times. Did only get part of my refund. No answers to my emails ever! I work in customer service myself and this is ridiculous. Never booking with you again!!!

Toujours mieux que Ryanair. Mais des améliorations seraient à prévoir.

This company has turned out to be appauling. Keep having to contact them about my travel documents for the 06/09/20 in order to check in, keep telling me slight delay in processing them but don't know why. Asked for refund tell me NO. Hav eheard that aiprort hub maybe closing down end of August but they deny this. Most probabley hanging on to my money. Do not book anything with tnem as this is what happens. You may as well give them a loan of your money for free.

I wish there is a minus star. Awful airline. Deny me travelling to the UK, because of my family resident permit, whereas I was able to travel with British Airways. Some of the staffs need proper training.

"Please continue to hold and one from the team will be with you shortly" is the message that I have gotten for the last +1 hour I have been waiting for your Customer (i don't care) Service. Chat is closed. You don't respond to email. You refuse to answer calls. What kind of operation are you running?
If you think for one minute that your "we'll just ignore him until he eventually gives up" tactics will pay off, you are sadly mistaking. I will get my money back, but you will never get me back as a customer. I'll hitch-hike or go by car before I ever use your company again.

Impossible to contact easy jet.Should be changed to impossible jet or uneasy jet ! Telephoned them as they havent answered seveal emails over a three week period but again no luck. One telephone call 1hr 30 mins no answer and another different extn 30 mins the same. Customer service nil point. Terrible. -one star !

I was put on hold over the phone (aftere waiting for 2 hours to get an answer), and they hunged up the phone for the third time!

Nachdem wir ein Email erhielten, dass unser Flug MUC - Edinburgh am 16. Mai storniert wurde, habe ich über die Help hub Funktion auf der Homepage eine Rückerstattung beantragt, und da man mit 90 Tagen Wartezeit rechnen sollte, war ich gestern angenehm überrascht, dass der vollständige Flugpreis für 4 Personen ohne weiteres nachhaken mit Emails oder Telefonate erstattet wurde. Werde zukünftig sicher wieder bei Easyjet buchen.

My flight is next month and I'm trying to get a Voucher but it is basically impossible to contact the customer service! it is unbelievable...worst company ever

Cannot get to speak to anyone by phone. I have tried to get online but the booking reference number I have starts with K - apparently it should be a H or 1! No online chat available which would have helped. Surely with how busy they are they could train up some of the other staff that are unable to do their own job due to the corona virus to help out!!

Keep away from this company
Do not trust with your money.

When our flights were cancelled we thought we would do the right by them and re book for next year. When the flights were not available we agreed to the voucher. Last week we noticed the flights we required for 2021 had been released, so tried to book them. It was then we realized that we had to book via the customer service number even though they recommended we use the online service for almost everything. They have closed down all other forms of communication to contact them. After trying numerous times for many hours, I actually got through today. It was an overseas call center, a very bad line and delay. After some time 'Ashwani' agreed to price match the online prices, after even longer he said the flights were booked and please hold while he booked the sports equipment. Yet more time on hold until I was cut off.....
Great work EasyJet :-(

I wouldn't have given them the one star but had to so I could submit the review. Like many others I've had my flight cancelled. Submitted the request for refund so I can divert the funds to a staycation for the family. No response within 28days. I contacted them after 40 days. After trying to get through for 3 days, the person I spoke to at refunds desk (Kamo)first tried saying he couldn't understand me.- I'm Scottish- then said to call back after 90 days. He refused to pass my complaint onto a supervisor and then hung up on me. Another call to customer services- they said they were still working on refunds from cancelled flights in March and hadnt got round to my flights in May as yet.The lady was trying to be more helpful but stated it was the refunds dept that would have to deal with me and transferred the call only to have someone hang up on me without speaking to me. I have tried to get back through to them with no success and no facility to email the refund team direct. Very very poor customer service. Doubt seriously if I will ever use them in the future.

Very bad customer service, information and communication. We were booked to go to Gibraltar in 9th July. We really didn't want to go as we are both approaching 70 years of age. They said we could have a voucher but had to request it before midnight on 23rd June otherwise if the flight went we would have to go or lose our money. We did this and guess what on the 24th June they cancelled the flight. Bit of a coincidence. You can't tell me that they didn't know before the voucher deadline that they weren't flying

We are still waiting for our refund for our flights from the beginning of April, well past the 7 day legal requirement, well past the 28 days that you say you will try and get back to your customers and past the 90 day backstop you state. EasyJet, you were found to have not complied with the legislation by ‘Which’ magazine and removed the refund facility from your website at the point I needed to claim back my money. You only gave the option of having to get through to your call center knowing full well a large proportion of people would be unable to do this as you are so busy. You were forcing people into taking vouchers when you should have been returning their money. I would like my money back for the flights you cancelled; I do not want your voucher. Please return my money to me. You are demonstrating awful customer service right now at a time people really need help. It's not the problem itself that matters, it's how you deal with it and you are very disappointing.

I used to prefer easyJet over Ryanair (which in my opnion are the worst thieves ever), however, easyJet are taking the same ill-fated policy to rip people as best as they can! I have booked a return flight to Paris Orly around 5 months ago. With 3 weeks to go, they changed the date of my flight which is very inconvenient for me considering all the hotel bookings and my arrangements. What's more, they've also changed the destination of my flight (now they're flying me to a different airport on the other side of Paris - 1.5 hours away from Orly)! What kind of a contractual obligation is this?! I tried to change my flight back to land in Orly, and they're asking for 125€ more instead of being sorry! Fraudsters. Never book with them again

As can be seen from the messages I, like many people, can hardly express my frustration at the company. Legally when a flight is cancelled you should be refunded in 7 days. I appreciate these are difficult times so the 'it may take 28 days' line whilst not right I could understand - but saying 'don't contact us for 90 days if you're not been refunded' is totally ridiculous. I'm really losing the little faith I had left with the company as they clearly don't care about their customers.