I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
If I could give zero I would. Basically my council took me off the electoral Register by mistake (I should be registered from early 2000s) and they admitted this, so my credit score went down and wh... Zobacz więcej
Reakcja na opinię
All the info you hold on me is wrong , out of date and some just same bullsh1t , that credit leechecs use. have filed complanits and that when down a black hole hate that my name is attached to yo... Zobacz więcej
Reakcja na opinię
Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Dane kontaktowe
One Park Lane, LS3 1EP, Leeds, Zjednoczone Królestwo
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
3,0
Średnia
575 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Avoid this terrible company at all…
Avoid this terrible company at all costs contacted them many times and told them my electoral registration date is incorrect. Sent proof of the correct date and still they refused to change my date😡
20 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Alperen
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
I have contacted you twice and once was…
I have contacted you twice and once was to remove someone's name and its was done within a few days the current query this was answered with 2 hours the service is amazing Thank you
20 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Lovely customer service,patient and…
Lovely customer service,patient and professional
19 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
INCOMPETENT AND INCORRECT
Absolutely crap and incompetent and inefficient.
Spotted an error and pointed it out, they then were sent proof, and they then sent me back incorrect information telling me they weren't changing it.
If they can't even get electoral register information correct, how can credit companies rely on this inaccurate agency.
17 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Rikki
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Company has no idea what there doing
Companies they claim I owe say I don’t and have even started removing it yet these still arguing that they have no say but they do our credit cheeks?! Embarrassing and usless
15 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Kevin
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Incorrect credit score
Very far incorrect credit score I'm in excellent in Equifax and Experian however this company is dragging me down in the 500s because (lack of credit reporting from credit providers). So I am personally responsible for them getting the correct credit info on time. How are you operating it you cannot get people's info. The banks don't even like you it seems or they would report on time. I seldom review but you're affecting my livelihood. So there's a 1 star although it won't make a difference. And please I'm not going to email you to chat further so don't reply with that same reply you send everyone.
15 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Marshall
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Refuse to acknowledge and answer my…
Refuse to acknowledge and answer my concerns that they have 2 accounts for me 1 with incorrect info 300 + points lower than my true score
13 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Madeline,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Poor customer service
Poor customer service! Not helpful, robotic/ stock responses, ridiculous, incomprehensible 50 page 'Your Credit File Explained' accompanying the credit report! However, this (credit report) is key information. Further, how can their data be so obtuse and the process to change it so cumbersome /slow - bearing in mind Credit Files have potentially detrimental effects!?
30 stycznia 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi David
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
They hold information on that they…
They hold information on that they provide to 3rd party companies, which I understand, but I asked them to give me that report which I should legally be entitled to and I haven’t received it, no wonder that gave a bad reviews on hete
10 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Shacksta
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Helpful after ID Fraud
Had to contact Transunion after being the victim of identity fraud and they have been most helpful
10 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful but I was seeing this…
Very helpful but I was seeing this on credit Karma. But TransUnion are there parent company. But TransUnion have sent me a very excellent message / email excellent company
10 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful
Very helpful. Put me at ease that I wasn't being silly in contacting them with my concerns. Received email straight away with how to proceed with everything I need to reply correctly.
6 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Sarah
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Valuable help
I had some doubts regarding my credit score, which dropped, and after talking with a member of their team they gave me some advice that could me help me to increase it. The lady who I talked to was very helpful and friendly.
At the beginning I was afraid to search for their help, and I’m very satisfied with the results now.
5 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Unhelpful,slow and no urgency…
Unhelpful,slow and no urgency whatsoever, automated responses mean nothing !
28 day process to acknowledge then another 28 days to amend. Bearing in mind Credit Files have a detrimental effect in each situation and the necessity to progress in certain applications.
14 stycznia 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
HELP FROM TSHEDI AT TRANSUNION
Tshedi, who I have been dealing with at Transunion, has been fantastic to be honest. I can't fault the service at all as I always get a reply to my questions. Obviously it's a very complex subject, (Credit Report Details), so I assume a lit if people do require help. Best wishes. Ashley.
3 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
An efficient and friendly Customer Service
They were very efficient and friendly in dealing with the matter I raised with them. The procedure I needed to follow was clearly explained, and a subsequent email sent for me so that I could clarify additional details they required to progress the matter raised. All in all a very good customer service so far.
2 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Default file which is more than six…
Default file which is more than six years old is on my file making it my score worst. I have email them so many times but no response
2 lutego 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Appalling customer and dispute service!
Appalling customer service ! Evidence sent 6 times to prove my status on electoral role and you have still failed to correct your records!!
31 stycznia 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Homophobic
Being male, and gay. They are being difficult for me changing my surname following marriage. Let me straight female friend had now issue.
30 stycznia 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Steven
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Not fit for purpose
They have incorrect electoral roll information about me that I’ve corrected with them by providing evidence only for them to ignore this and replace the incorrect information with even more incorrect information. Both Equifax and Experian reflect the correct data and have done since day 1.
26 stycznia 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.