Translink Recenzje 

The bus driver was so rude and ignorant all because i asked if the bus was going back to town ? i paid for a ticket i should be allowed on the bus as much as i want? he kept giving me dirty looks and just being so rude and im only a child too no person should have to deal with that

I tried to plan Journey from Aldergrove to Omagh. So you need to take line 300 than change at grand central station to 273. But you only can book online tickets for line 300. It says that 273 can only be sent by post within 5 days? When my journey is due in 2 days? What is the use of this website? Chat bot is also crap, basically tells you the timetable, cant even advise you on tickets price saying it encountered an IT related problem, lol. And I thought that BusEireann services are terrible.

Partner and I had a two hour journey on the Connolly to grand central train to connect us to the Derry line. The Connolly train was 8 minutes late, we ran across the platforms and the doors of the connecting train locked infront of us. There was no reason they could have not waited 5 minutes for passengers to swap over. Especially considering the trains are usually delayed on canceled due to a conductor needing to sneeze. There were about 30 other people who also had the same issue, this lead to an extra hour long wait benign added to our already 4 hour journey, with no compensation. They’ll threaten up to £1000 fines if you dare to not buy a ticket but yet they’ll offer no compensation or refunds in the case of delayed or cancelled trains. Absolute joke of a company, they should be ashamed

Third world country levels of service.

On the way from Dublin Airport to Belfast we couldn’t buy return tickets for 2 adults and a junior because it exceeded their credit card limit.
On the return journey we couldn’t buy tickets in advance on the app. Called in advance only to be told they couldn’t tell us if the bus would be full. Waited in line on the day only to find out the tickets were sold out. We had to find someone to drive us at the last minute. Locals probably know all of the peculiarities of the service and the booking. This is the only weak link in the Dublin flight process. Northern Ireland should be ashamed of this.

Our journey home to Derry from Portrush was a disaster. We arrived at Coleraine train station with return ticket in hand 20 minutes before the train was supposed to arrive. We were told that there was no train available and we were thrown on a bus that was supposed to be taking us to Derry, we sat for 20 minutes then we were told to move to a different bus. We then got on this other bus which didn't have enough capacity. Some of us, me included were made to stand in the middle of this coach which had no standing handles. It created a very dangerous situation for everyone on the coach. I am beyond furious with Translink and their actions.

When you don’t feel like a criminal, the Glider works quite well. However, if you board a bus without tapping on the machine, God help you. You will be sent off the bus or fined and I found out tonight that if a machine doesn’t work, the inspectors can actually take the money from your (Oyster) card. It’s not my fault your machines don’t work properly. Not everyone is a criminal, so don’t treat us as one!

Somebody try and book a ticket from belfast to dublin airport because I found it impossible.They spent 380 million on their hub and 50p on their website it's a joke . Also why do I have to wait in Queen st for a bus to Crumlin in the rain and it's not in a good area . Why does the bus not leave from the hub as most others do.

I travel extensively throughout Europe for work, I purchase all my tickets online and the only platform that is utterly frustrating and inadequate is Translink. I can see journeys, timetables and prices but can't purchase a ticket properly.
I can travel from a remote area outside Helsinki to Belfast with all different modes of transport with no issues but can't get from Belfast to Castledawson with out jumping through hoops.
Shambles of a company with no interest in customer service or convenience.

I purchased a ticket online on 19/06/2025 to use the Enterprise service Belfast to Dublin 28/06/2025.

On arrival at the Grand Central station Belfast, the ticket office was unable to print my ticket, apparently because I did not have a QR code . All I was able to provide was a screen shot , taken at the time confirming purchase. I should have received a confirmation email from Translink with a QR code to retrieve my ticket. I did not receive this confirmation email from Translink. At Grand central station customer support, advised to search my email, spam email and trash email, all of which I did there and then. There was no confirmation email from Translink to be found anywhere in my Gmail. The station assistant advised I would be unable to travel but suggested I would receive a refund because my ticket would remain unprinted and therefore serve as evidence it had not been used.
Response from email to feedback at translink . co . uk said "We have investigated this and have found that the email was sent to your email address which was entered at time of booking" "In this instance your request was not made 80 minutes in advance of the outward journey from origin station of the train, therefore we cannot offer a refund on this occasion."
However, Translink Contact Centre can not provide me with evidence that a confirmation email was sent to my email account.
This is appauling. Translink took money for a ticket from my bank account. Translink did not provide a confirmation email. I was unable to retrieve my ticket to travel to my Dublin appointment. Translink will not issue refund.

Have tried to use glider service both last Friday evening (2 cancelled services at 5pm rush hour and 3rd one late) and now Saturday night this weekend (2 should have been by now but still waiting...). No one will notice when they go on strike because the service is already so abysmal.

Currently on the bus up to Belfast from Dublin airport. The ride is like sitting on a 20 year old washing machine with a brick inside

You made me cry
I feel like I could die
Cancelled my train
I might as well get a plane
Places to be
Just go and kill me

Train has been cancelled everyday this week causing me to miss my important meeting therefore losing my job. Now my child does not have a bed and we both have to sleep on the floor. I am currently working 3 jobs now to try and buy my daughter’s birthday present which is exhausting me. This is unacceptable.

Twice Ulsterbus let me down. I was at a stop early and when the bus came it went passed and didn't stop. I had left work early to specifically get this one and was left at stop for a full hour to wait for the City bus which was late. This was at gasworks in Belfast going to Cairnshill park and ride.

Then recently I was at the park and ride to catch a 3pm bus. That bus didn't turn up. I had paid for fare yet on complaining I was declined a refund. Excuse that there were other buses - yes, if I could wait a further 2 hrs and 15 minutes. There were no others from the park and ride in-between for travelling anywhere.

Absolutely disgusting bus service Newry to Warrenpoint always late and price are soo hight . Joke Some of driver are rude .

Follow the train schedule and they leave early. Great service and typical for this county. Need a United Ireland asap.

Terrible service. Bangor train line, when they cancel a train that stops at all the stops. That’s fine, issues happen but the annoying thing is that then the next train 10 mins later is an express. Common sense would mean turn the express into one that stops. Would still get everyone to work on time or collect people who have been waiting. But Translink doesn’t want the stats where one is cancelled and one is late so they just whizz past everyone waiting, this means they only post the stats of one train cancelled.

I'm a 13 year old boy who gets the bus every week to play a bit of football with some friends. On my way there, the bus was very stop start, but the driver reassured us that we would be up and running soon. 2 minutes later, we were moving again. On the way back, the app said that I needed to be at the bus stop for 17:26. At around 17:20, I saw a blue bus go past. I didn't think it was my bus, so I continued walking. I got to the shore road and noticed that the bus was still at my stop with the hazard lights on. I sprinted to the bus and somehow made it, only to find that I had the same bus driver as this morning, Kieran on the 568 route to Carrickfergus. Thanks to him, me and my friend were able to get home safely. He must've waited for about 5 minutes, knowing that I was getting on. Best bus driver I've ever had by far.

ABSOLUTELY AWFUL
I have had so many experiences of these busses being late or just not showing up at all especially in derry. I gave it many chances but it has happened again today and i’ve had enough. not good enough.

My friends and I travelled on the train to Portrush on Saturday from Mossley around 12:30. I would like to give a massive thank you to John the conductor who was absolutely fabulous. He really made our trip and give us 5 star service. It would be great if he could get some sort of recognition for his hard work ensuring all his customers are happy. Thank you John. 🌟