Translink Recenzje 

Just trying to get home and the bus didn't even show up. Good thing I was able to get a lift but would've been put in a seriously bad situation if i couldn't.

Another bus cancelled without notice or explanation. When asked why was told to ask someone else. I've no idea why anyone visits Belfast when the public transport is so bad.

As a visitor to Belfast I didn't know how best to get around the city, however a very helpful Translink bus driver approached me to ask if I needed help. He told me which bus I needed and that if I made sure to use the same debit card I could ride the pink buses for just £4 per day. I would have spent much more on transport if he'd not been this helpful.

Yesterday and today, I was walking towards the glider at the Comber Road stop going to Belfast.This was at 7:06, the bus driver stopped on both occasions to give me time to authorise my pass. I am extremely grateful and thankful to the bus driver.

Absolutely terrible. Neither of their two apps work, fares are a joke (no student discount) and busses rarely arrive

I recently booked a First Class ticket from Portadown to Dublin, reserving a specific seat. Upon boarding, the conductor asked if I knew my seat number, which I confirmed. However, I found someone sitting in my seat claiming the "seat numbering wasn’t working." Surprisingly, the conductor confirmed this and simply told me to find another seat.

When I sat in the next available seat, I was confronted by that same conductor who rudely informed me it was saved for a group of four. They were entirely unhelpful, leaving me to navigate the situation alone.

The First Class upgrade was a complete waste of money. Why do Translink offer a seat reservation service if staff will not enforce or honor it?

Sitting on bus in Belfast when it clearly had broken down. Driver got out and walked off and when he came back there was zero interaction with the passengers and no update. The delay meant that most people missed getting an alternative bus. Drivers are borderline rude with zero personality. I think Translink as well as updating their fleet could give their staff additional training on how to interact with the public. God only knows owns what people from other more friendly parts of the world must think when they encounter such rude staff.

On the train Portadown to Belfast Saturday night and I think we were the only 2 NOT DRINKING ALCOHOL. The whole carriage looked like a really busy pub with drink cans and bottles and vaping and the conductor passed through checking tickets unconcerned as you like. 🙃 I'm confused 😕

My husband and I were in Sprucefield waiting on the 4.50pm bus to Lisburn. We boarded the bus and I went to put my bus pass in my handbag only to find I hadn’t got my handbag I’d somehow managed to leave it behind.
My husband jumped up and asked the driver if he could get off but the driver very kindly said he would go round the roundabout and bring us back to the bench where he had picked us up.
Panic turned to relief when I saw my bag lying on the ground under the bench.
I cannot thank the driver enough he was so very kind and helpful.
I tried to give him money when I was getting off the bus but he wouldn’t take it.
He was such a lovely guy one of life’s gentlemen. We are so very grateful to him as all my credit cards were in my handbag.
I hope someone from Ulster bus sees this review and rewards him in some way.
I don’t know if you have an employee reward scheme or employee of the month but if you have this gentleman deserves some sort of regognition. Once again we send our heartfelt thanks to him. Jane and Stephen

Accidentally purchased wrong tickets to the value of £27.50 through their automated machines, did not have time to have it rectified on site, bought the correct tickets. Kept the wrong tickets and threw away the correct used tickets after the journey. They will not refund the tickets as they say they also need the correct tickets, even though I provided screenshots of the 2 bank transactions which are 2 minutes apart. Awful customer service.

Useless, the two times ive used a return journey the bus hasn't shown in the last year. Both the Glider metro. Walking is just better

As someone who doesn’t live in Northern Ireland, it’s very confusing. I eventually found that I need two apps, one for timetables and one to buy tickets. Then it wasn’t actually possible to buy tickets for my route (Lisburn to airport), in fact the app doesn’t believe that there is any route to the international airport that doesn’t go from Belfast. It’s an extremely poor and unintuitive system and I’m not sure what the excuse really can be in this day and age.

Yesterday I buying ticket online,and my ticked was not delivered to my email. I loose 17£ . I hate it 😢

Translink have started a coffee/tea service on the Derry route which is long overdue. Long may it continue and good staff service also.

Great addition of coffee cart on the Derry train. Very reasonable prices and lovely service too.

I will avoid this miserable company in the future. Nasty customer service in my experience. As I have learned to expect from anything run by the public sector.

If I could give zero stars I would. Everyday this week and then two weeks ago when I got the bus, it has come 4/5 mins too early. I understand 4/5 minutes late can be annoying but 4/5 too early can be detrimental. It has made me late everyday this week. And when I get the earlier bus it’s late. Can you please stop getting bus drivers to go early. What’s the point in a timetable then??? Also they don’t respond to lost items claim. Phoned and emailed 2 months ago and still no word back.

Wanted to take my child to anderstown leisure centre

Not a public transport user as such but I took a chance at it

Castledawson to grand central goldliner was straightforward

It’s when I asked the woman at the desktop with a face like a Lurgan spade how I get to Andersonstown leisure centre she tells me to walk to city hall and ask their.

When I walk to the city hall buses are parked in every street I had to ask a city rep where the bus was

When I approached the the bus driver I asked him twice if this bus went to Andersonstown “ensure centre he said yes

I spent the next 30mins on a bus driving around in circles no where near the centre

I decided to get off the bus and get a taxi

No taxi ranks , so I asked a lovely lady in a shop and she phoned me A taxi, unfortunately I hadn’t any cash just a card I was sort money for the taxi driver but he let me off with a few quid,

We got there 40mins late but the staff at the centre where very understanding

We got the glider back to grand central with no issues,

Brand new grand central and no bus to Andersonstown!

On 1220am bus from Dublin airport on Thursday morning 13th August.Problem arose on driving outof airport-warning light kept coming up to stop bus (I was in front seat so seen warnings).Josh the driver acted calm and professional. He pulled bus in to a safe place,rang for help and advised passengers of what happened.

It did take over 25 minutes for engineer to arrive. Bus drivers should have a better backup service as they carrying full buses from airport alot and have huge responsibility.

Drivers should have buses which are better maintained and there should be an arrangement that there is a spare bus to accommodate breakdowns.

Josh kept passengers calm and safe.
He should be highly commended for how he reacted in such a stressful and potentially dangerous situation.
He took the right decision to get help rather than driving and having an accident.

Once again, Translink let us down. First bus arrived 5 mins early, sailing past our stop as we tried to cross the road. Next one never turned up. This is not the first time this has happened.
How are you expected to use public transport if you can't trust it?

Also, I complained to them twice in the past in writing about similar situations. Heard absolutely nothing back.