Translink Recenzje 

We are a group of ladies travelling on Friday 07/08/26 from Yorkgate station to Grand Central then on to Londonderry, we would like to thank Michael for all his help, telling us what train to get he also checked the timetable and we were able to stay on the train and not change for Londonderry, thank you so much Michael your a ⭐️ well done Translink

I wish I could give it a zero. They never fail to let me down, whether it be on the buses or trains. It's either they don't bother show up at all or they'll take what feels like 2 or 3 business days to arrive. They are the most unreliable public transport I've ever experienced.

Bus was fine driver wasn't. he was very rude he closed the door on people when they tried to get off he wouldn't let a man on when he closed the doors even though the driver saw him the driver nearly crashed into a wall and nearly hit a dog
Bus information
Bus 2368
Route 1E Citycentre
Driver bald hearing aid old
Time Glengormley 16:09-carsile circus 16:28

Just watch who you hire

Was on a bus and the driver took off while an elderly man was still trying to get to a seat, resulting in him being flung to the floor and the driver continued as if nothing happened. Disgraceful.

I was taking a 5a bus going ro Altnagelvin today (25/07/26), and bus is supposed to leave at 7:25 from bus depot. The driver got off the bus at 7:24 and came back 7:28, not even in a hurry, just taking his time. He left the bus depot at 7:30. I need to be at work at 7:45. The travel time plus getting changed before going to my ward takes time too. How I wish every worker would consider that we need to manage our time as well. This driver doesn't seem to care and he doesn't seem to like his job.

This service is an absolute disgrace. I relied on Translink before lockdown and wouldn’t have heard a bad word said about the company. Now it’s a disgrace. Buses are never on time… it’s a guessing game. And they don’t respond to complaints. Trying to lodge a complaint is a waste of time. Don’t use this pitiful service, they are liars. Stay in your cars folks!!

We were getting the coach from Belfast International to Belfast City, we found that it was taking quite a while to actually get on the bus due to a long queue… as we got on the bus we noticed that the bus driver was speaking to everyone very bad, others in the queue said “how rude”.

We then proceeded to pay to get on the bus and everyone else got on. Then the driver decided to stare directly at me and say “is there a problem” bear in mind not one word was said so I stared back and said there is no problem at all.

I don’t know if your driver is having a bad day but quite frankly I couldn’t care less. Don’t go into work if you can’t provide a service. Terrible service. And the worker at the time needs to learn how to treat people how he wants to be treated, lucky I was too tired to even have an argument with him as he was clearly seeking for one.

Older guy, short hair, grey
Registration: FGZ 3107

So while I think the Goldliner and Metro are good services, the train service is crap! Train service cancalled happens on a regular basis for one reason or another generally a fault or in one case the driver went missing, Im not kidding. If a train is late it becomes an express service and wont stop at the last 3 or 4 stops which means u have to wait for the next all stops. If ur a regular user of this service you know it isnt great.

On a very busy 13th of July mum and I received amazing customer service at Grand Central Station from Brendan and Nicole. They quickly sorted us out with a ticket that I had forgotten to order and advised us on the best train to get. They were both super friendly and super helpful. Brendan is often on the Belfast Dublin service and gives consistently excellent customer service. Keep up the great work.

I booked 3 return tickets to Dublin Airport (I use this service regularly and it's always been reliable) and realised 2 minutes after booking that I had made an error. I contacted Translink and explained. I then asked if I could move the tickets to February, when I would be travelling. There was no goodwill, complete refusal as it was 1 month outside the 6mths allowed. OK those are the rules but very disappointing that goodwill wouldn't be given to a regular customer. Won't be using them for this route again.

The worst bus service ever, not only have I been harassed by a bus driver who thought he was some sort of saviour who called me all the C words of the day, to bus drivers letting you on the bus (2D) you pay a fair them later hear him telling other passengers that hes not going that route because of a parade then gave me abuse because I said to him he didn't tell me. Had to get off and walk and lowe and behold there wasn't a dinner along the road which he could have taken. Translink want money money money but are willing to put in the work or proper customer service. Absolute joke of a company! And also it wasn't the second time it hasn't gone along the york road/shore road. When the protests happened they said they couldn't go along the road because of "potential" protests. (Any excuse not to go along the road) and both times when ive had to walk home after my shift the roads have been clear and empty and buses have been driving into town along the sane road so theres no excuse.

What time do you need to be at a stop to catch your bus? Today 2 July 2026 we intended to catch the 6b bus from Newtownards to Bangor. The scheduled time at the Morston Park stop was 1754hrs. As we approached the stop in good time, at 1747hrs the bus sped past the stop without slowing oor stopping. Terrible service with total disregard for boarding passengers.

The train was on time and smooth enough but we sat across from 4 older women who looked like they came off the golf course.
They were loud and obnoxious with no awareness of anybody around them.
To make things worse they take out four glasses and a bottle of wine,it's 11 o clock in the morning and get louder.
Why is this ever a normal thing and how can conductor let it pass.
Everyone looked disgusted and annoyed.
I could only take 30 mins and thankfully found another seat,but felt sorry for other passengers.
Just a word of advice before u leave station ,check your surroundings for people like this.
It was unbearable.
The guy taking tickets in derry before we got on train was pretty awful too and seemed to be on some power trip ordering people about.

I use the mLink app daily for the train from Bangor into Belfast Lanyon Place. Not having to buy a paper ticket is great, but the app itself is so buggy. Half the time when you open it to show the conductor your active ticket, it forces you to log in again or just shows a blank white screen. Needs a serious software update.

This was one of the worst public transport experiences I have ever had. Belfast Translink has repeatedly failed to provide a reliable service, and passengers are left to deal with the consequences. On my journey, the bus did not even stop where it was supposed to, leaving passengers inconvenienced and disrupting travel plans.

What makes the situation even worse is the lack of communication and accountability when things go wrong. Passengers are often left without clear explanations, updates, or meaningful assistance. A transport provider’s basic responsibility is to get people where they need to go safely and reliably, and in my experience Belfast Translink failed to meet that standard.

The service is unreliable, frustrating, and shows a disappointing lack of consideration for customers who depend on it. For the money passengers pay, the level of service is simply unacceptable. Significant improvements are needed in reliability, communication, and customer care.

I would not recommend this service based on my experience.

We had a great experience with Steven at Antrim. Very polite and great customer experience- thank you.

The complete opposite at Newry train station. An older female member of staff with blonde hair who is the epitome of rude customer relations and had customers reduced to tears. The wrong person for representing the normal positive experience when using Translink services.

They announced there would be no public transport from 5 pm because of the protests, but the Glider stopped running at 3 pm and left people stranded after work. It really feels like this company doesn't care about its passengers.

On the 8th of Monday June between 16.00-16.30, on a side road. A translink bus has slowed down almost to a complete stop with no indicator at all then made a sudden right turn into a junction. I was the driver behind who already moved over to the right to overtake assuming it was just a bus stop. I was recklessly rushing; that part is all my fault. Thankfully no collision but i’d like to make a formal complaint that all drivers are reinforced to comply with basic traffic rules. It’s every driver’s negligence to not use indicators and especially so for big slow moving vehicles. That one bus is eventually going to cause a collision – just that it wasn’t me that day

I thought London transport was bad .... wow. Translink could definitely do with a training day. Make it a month. Probably still not enough.

awful company. Rural bus services are practically non existent and even in Belfast, buses show up late with sometimes the driver not giving a damn. We had to plan a journey to get our kids to school and no joke we spent HOURS trying to simply find a route as even timetables are ridiculously confusing with unnecessary exceptions and notes. Even after ringing translink up and asking staff in grand central station, everything seems so fussy and stupid. It feels far more complicated just to plan a simple journey. northern Ireland is a VERY car reliant country that desperately needs public transport funding.