I must write this review to tell you how thankful I am for all of the help your support agent Michael has given me with booking my seat reservations for all of tge places I will be visiting. There is... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The website was really easy to use and I was able to save money on my trip. Unfortunately I was unable to make the trip due to personal reasons, I emailed them via the address found on their website,... Zobacz więcej
Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... Zobacz więcej
Contacted Michael at traintickets.com for a refund and he helped me through all the stages needed along with William who also played his part. More people should use this site for cheap train tickets... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees
Dane kontaktowe
Zjednoczone Królestwo
- support@traintickets.com
- traintickets.com
4,6
Doskonała
164 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
It would be nice to have an account to…
It would be nice to have an account to be able to view bookings for when emails are accidentally deleted.
Edit : 1 to 4 star due to knowing bookings can be retrieved by emailing
27 kwietnia 2023
Odpowiedź od traintickets.com
Hi Mr Redmond,
Thank you for your feedback, and for being a regular customer of traintickets.com.
We are currently working on customer accounts, and will keep you posted! In the meantime, if you do accidently delete a booking our 'Manage My Booking' service can resend it for you, or just send us an email at support@traintickets.com and we'll send the confirmation to you.
Other than customer accounts, I hope you feel the service you receive from traintickets.com has been greater than 1 star, and that you will continue to be a valued customer of ours.
Kind regards,
Morgan @ traintickets.com
Simple clear way to book a ticket and…
Simple clear way to book a ticket and good pricing.
The only improvement would be to save some personal details between visits to save time on each transaction
27 marca 2023
Odpowiedź od traintickets.com
Hi Mr Thompson,
Thank you for your feedback, and for being a regular customer of ours at traintickets.com.
We are currently working on customer accounts, and will keep you posted!
Kind regards,
Morgan @ traintickets.com
My favourite app for booking rail tickets
I have always loved train travel. But the cost is just insane nowadays. 'Middle class' occupation indeed! Traintickets.com kind of runs a bit under the radar. It is a split-ticketing site but it seemingly uses a different platform to any other. In my experience (and I've booked now umpteen times, and I do searches a lot) their splits are cheaper than Trainline and Trainpal to name two better known sites. If they save you money with splits, they take a small fee, if not there is no booking fee. They have mobile tickets, apple pay wallet was a great addition a few months ago. I've had very little customer service contact but what I have has been quick and no fuss (e.g in Dec the strikes. I had two bookings cancelled pre-christmas and they were refunded no bother). I wish there was a mobile app and accounts for storing card details although Google and Apple Pay mitigates that a bit.
7 maja 2023
My card was charged three times for the…
My card was charged three times for the upgrade and it is taking ages to get my money back. I have your response but you have that wrong. The payments that were charged 3 times are for £12.50 which has nothing to do with the cancelled tickets that you are referring to. The upgrade occurred on the Train on the return sector and there should have been only one charge of £12.50 not 3
4 maja 2023
Odpowiedź od traintickets.com
EDIT: Thank you for providing some more detail, Mrs Richards. The upgrade made on the train will have been paid directly to the train company (Avanti West Coast in this case) & not to us at traintickets.com, and so the details of your review apply to your experience with Avanti West Coast. We are a third party retailer retailer of train tickets, and do not own or operate any trains.
We'd really appreciate if your review reflected the service you received from traintickets.com when you made the 3 bookings and received the 2 refunds.
Hi Mrs Richards,
Thank you for your feedback, and sorry to hear of the delay with your refunds.
I've investigated this for you now, and can see your card was charged three times, but this was for 3 different bookings you made & so is what we would expect to find.
The refunds you requested for the first 2 bookings were issued immediately from our side on 3rd May, and the money should be back in your account by now. There can occasionally be delays with our payment processor - this is unfortunately outwith our control, but please be assured the refunds have been issued.
Please contact us at support@traintickets.com if you require any further details.
Kind regards,
Morgan @ traintickets.com
Recommended to American visitors to…
Recommended to American visitors to allow for cheaper travel.
Reliable and simple.
8 maja 2023
Booking system worked well except…
Booking system worked well except it didn't reserve me a seat which I needed to work on the train.
26 kwietnia 2023
I love traintickets.com, cheapest splits, ethical company
I love traintickets.com. They have the cheapest split ticket prices with the lowest split fee of any train ticket site, on normal end to end non-split tickets they have no fees at all. They take Apple Pay and Google Pay. Booking is quick and easy. They are a small business, an ethical worker co-operative, so not either a scummy train company or a hedge fund like Trainline. Their customer service is first hand. I book regularly. I always get an amazing discount. Customer service has been first rate. When my bookings have changed (strikes, cancellations etc) they have quickly refunded what I was due. I love it. Highly Recommended A++
3 maja 2023
Easy site to navigate and great rates…
Easy site to navigate and great rates secured.
12 kwietnia 2023
5 stars Excellent!
5 stars! Customer service is excellent - quick and concise. Unbeatable prices.
26 kwietnia 2023
Good service, low booking fee.
Use this website every time as it's the lowest booking fee I've found for split tickets.
30 kwietnia 2023
A great app for booking my tickets.
A great app for booking my tickets.
Easy to use and good value tickets. I use it all the time.
25 kwietnia 2023
Excellence all round
Use these all the time and never have any issues.
They quickly refunded during the train strikes.
14 kwietnia 2023
Seamless experience of booking tickets
Seamless experience of booking tickets. Have used several times and will use again. Highly recommend.
4 maja 2023
Great customer service.
Had hospital appointment cancelled on the day, shortly before leaving for the station. Contacted customer services at traintickets. I had not yet collected the tickets and explained the circumstances to customer services at traintickets who very kindly arranged a refund.
23 kwietnia 2023
Traintickets. Com to the rescue
I was looking for return tickets to London every week for a few months and traintickets. Com found cheap tickets for all journeys, even when the Ipswich line had work on the embankments,
Traintickets. Com found an alternative route for the same price.
11 kwietnia 2023
Tickets purchased very easily and when…
Tickets purchased very easily and when we needed a refund issued for return journey this was done without any problem. Highly recommend
2 czerwca 2022
AVOID!
Booked a train journey from Birmingham to London for Saturday 13th May before knowing this is a strike day. Contacted this company regarding this and what they're advice is - NO RESPONSE!!
They DO NOT offer full refunds - we've had to lose £10 for something that is NOT OUR FAULT!! They offer no compensation for strike days, and you can't change the date of the journey, hence why we had to get a refund!
AVOID THIS COMPANY!!!! We wished we checked reviews beforehand and booked via Trainline!
5 maja 2023
Opinia niezależna
Odpowiedź od traintickets.com
Hi Mrs Lucas. We have contacted you regarding your experience and hopefully we can provide satisfactory remedial action. Kind regards.
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