traintickets.com Recenzje 

164
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I must write this review to tell you how thankful I am for all of the help your support agent Michael has given me with booking my seat reservations for all of tge places I will be visiting. There is... Zobacz więcej

Oceniono na 5 z 5

The website was really easy to use and I was able to save money on my trip. Unfortunately I was unable to make the trip due to personal reasons, I emailed them via the address found on their website,... Zobacz więcej

Oceniono na 5 z 5

Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... Zobacz więcej

Oceniono na 5 z 5

Contacted Michael at traintickets.com for a refund and he helped me through all the stages needed along with William who also played his part. More people should use this site for cheap train tickets... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja biletów kolejowych

Napisane przez firmę

Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

164 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(164)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Travel

Easy to read the website very quick delivering the tickets and the information was spot on

9 maja 2023
Oceniono na 5 z 5

great price,Fantastic service

I dont normally leave reviews, but was so happy with the service from traintickets.com I felt I had to!
I mistakenly entered an old email address I dont have access to, and so obviously didn't get the tickets. I contacted traintickets at there support email, and Neil from the team resent my confirmation to the correct address within the hour!
Saved more than £45 on my journey, and a problem (of my own making!) fixed quickly. Superb.

8 maja 2023
Oceniono na 5 z 5

Easy to use website

Easy to use website, e-ticket came through instantly. No trouble with the train or the ticket master, I just showed my email ticket (just make sure your phone is charged or print it off). Cheaper than the other websites and I had allocated seat numbers on both leg of my journey (I didn't ask for that and it was free!)

8 maja 2023
Oceniono na 5 z 5

Massive savings made

I make regular trips from Scotland for the football in Liverpool, and have saved a small fortune over the last few seasons!
A couple of recent bookings have been affected by the rail strikes, but I’ve had quick & easy refunds both times.
Highly recommended.

10 lutego 2023
Oceniono na 3 z 5

3 stars not 5

We were very pleased that this was the cheapest site for tickets. However we tried numerous times to book seats and it just didn't work hence why we have awarded 3 stars and not 5

8 maja 2023
Oceniono na 5 z 5

Cheaper than Trainline

I first found traintickets.com via Martin Lewis' Money Saving Expert back in 2021. He said the site was consistently cheaper than Trainline which it is like 90% of the time in my experience. They have the same mobile e-tickets and no fees (just the split-saving one, which is only 10% of the saving and well worth it for the huge savings produced). Bravo. Happy user!

3 kwietnia 2023
Oceniono na 1 z 5

Poor information from train companies NOT THE TICKET SELLER

I am editing my original review as it was the train company who gave me wrong information, traintickets.com have been amazing with their assistance in this matter, a matter that has caused me a great deal of distress and anxiety, however traintickets.com who I have used many times in the past without issue have been amazing in providing me assistance and support with this issue.

I would always recommend using train tickets.com as a way to purchase fairly priced tickets online

8 maja 2023
Logo traintickets.com

Odpowiedź od traintickets.com

Hi Mr McGregor,
Thank you for your feedback, and sorry to hear of the delay to your journey.
I have emailed you to ask for some more detail, but from what I can see you have been given incorrect information by the station staff.
It looks as though it was the last leg of your journey which was delayed, by which stage you would have been using the last ticket in your split. Your existing ticket was valid on any train after 8.30am on the day of travel (see National Rail Enquiries for full restriction detail here: https://www.nationalrail.co.uk/W5). The fact it was purchased as part of a split ticket has no affect on that.
You may be entitled to compensation from the train company responsible for the delayed service (in this case, GWR). Please contact us on support@traintickets.com and we will help in any way we can.
Kind regards,
Morgan @ traintickets.com

Oceniono na 3 z 5

I have to go back to putting in all my…

I have to go back to putting in all my details for every ticket I book, is there a way of saving my trip details for my bookings?

7 maja 2023
Logo traintickets.com

Odpowiedź od traintickets.com

Hi there,
Thank you for your review, and the very valuable feedback.
We have reduced the details we require you to enter as much as possible, but do understand customer accounts are the ideal solution.
We are currently working on accounts to provide exactly what you are looking for - we'll keep you posted!
Kind regards,
Morgan @ traintickets.com

Oceniono na 5 z 5

Frequent Traveller

As a frequent traveller to Edinburgh I usually have a few train sites on the go to search for the best price to match up with best time. However, I always come back to traintickets.com. I like the split ticket option they offer especially if I am departing from one station and returning to another. Prompt email delivery and tickets can be downloaded with ease.

5 kwietnia 2023
Logo traintickets.com

Odpowiedź od traintickets.com

Thank you for the wonderful review, Karen & for choosing traintickets.com.
Kind regards,
Morgan

Oceniono na 5 z 5

I know a lot about train tickets

I know a lot about train tickets. What I really like about traintickets.com is how it displays the results, clearly showing the items selected, why these are good value and only charging commission based on the savings made. Yes, I know they get 5% on all tickets sold, but so do all the others. It's just their openness that very much appeals to me.

1 maja 2023
Logo traintickets.com

Odpowiedź od traintickets.com

Thank you so much for the kind words, John - we are thrilled you have chosen traintickets.com.
It was a very deliberate choice to be open & honest about how we earn as a third party retailer of tickets, and are very happy to hear it's appreciated.
Kind regards,
Morgan @ traintickets.com

Oceniono na 1 z 5

Arranging the ticket wich could not get…

Arranging the ticket wich could not get you to the destination!!

7 maja 2023
Logo traintickets.com

Odpowiedź od traintickets.com

Hi there, thank you for your feedback. I've just checked your booking, which was for split tickets. Using the 3 tickets together should certainly have got you to your destination. Please send us an email at support@traintickets.com with some more details, and we will help in any way we can.
Kind regards,
Morgan @ traintickets.com

Oceniono na 1 z 5

Had to book and pay twice

I booked the tickets a first time and never received them on email so i had to book them again at a higher cost

8 maja 2023
Logo traintickets.com

Odpowiedź od traintickets.com

Hi Jurina,
Thank you for your feedback, and sorry to hear of the problem with your first booking.
I've just checked our system, and can only find one booking and one payment under your email address. The confirmation email was delivered successfully.
Please email us at support@traintickets.com with some more information on the first booking you didn't receive, and we can hopefully resolve any issue for you.
Kind regards,
Morgan @ traintickets.com

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