Jonathan was incredibly helpful with refunding my tickets for the train cancellations— he and his team responded so quickly. I wasn’t able to attend my friend’s wedding, which was quite sad (and not... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very quickly sorted out my query the same day and before my journey! Unfortunately I do think it’s inconvenient that should your journey involve TfL then you are forced to use paper tickets for al... Zobacz więcej
Reakcja na opinię
I've used TrainSplit a lot in years ast to save money on tickets. This time I bought an Advance train ticket but with the heatwave, TfW were advising people not to travel and offering full refunds whe... Zobacz więcej
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One of the best ticket apps/websites I have ever used in my life for the British railways. Simple to use, tickets are always at good prices, and I have definitely saved a lot of money on tickets compa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Trainsplit.com is dedicated to saving you money on train tickets. By simply splitting your train journey across two or more train tickets, you can save money on your next trip. Thousands of people are now enjoying affordable train travel thanks to TrainSplit.
Dane kontaktowe
Raileasy, 10 Station Parade, E11 1QF, London, Zjednoczone Królestwo
- customer.support@trainsplit.com
- trainsplit.com
4,7
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 91% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
quick to respond and solve my problem
28 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Speedy and pragmatic response to my…
Speedy and pragmatic response to my booking error
23 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're absolutely thrilled to learn of your fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Odpowiedź od Trainsplit
We're delighted to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Easy to use and great value
Excellent first experience using TrainSplit. Choices and prices with the associated train changes were clearly presented. I loved the clearly laid out itinerary which was really useful.
I ended up needing to delay my trip for a few weeks due to external circumstances and the rebooking side of things was also easy to do.
Will definitely use again!
5 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words have really made our day. Thank you for your 5* review and positive feedback! ~ Jonathan
I had to reschedule a forthcoming trip
I had to reschedule a forthcoming trip, which I had booked through splitticketing.com, saving lots of money. They quickly refunded the cost of the new tickets (less a small admin charge). Had I booked myself the eight! tickets involved, getting a refund would have been a nightmare.
18 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're thrilled to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Thank you Trainsplit
The speed and efficiency of the reply and the refund paid into my account
13 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Really fast replies from these guys and…
Really fast replies from these guys and so quick to action refunds.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Tony
Excellent customer service from…
Excellent customer service from Trainsplit. I made an error with my train ticket while travelling from Canada to the UK, and Jonathan from customer service handled it quickly and professionally. He processed a refund and clearly explained how to rebook. Smooth, stress-free experience—much appreciated!
12 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Very good customer service & replied…
Very good customer service & replied promptly with a positive response.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Amazing service
Jonathan, really helped during a really stressful time, unbelievable service, im so greatful for the help that I received during a pretty scary time in my life.
Please pass my gratitude on
9 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
I have used Trainsplit for a few years…
I have used Trainsplit for a few years now , and always been happy with them. Very good prices, they are usually the cheapest tickets and easy to book.
Good customer service. I received a refund for a cancellation on the day it happened.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're thrilled to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Prompt Response
Prompt, friendly, efficient and totally effective response.
7 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words have made our day. Thanks for your 5* review and positive feedback. ~ Jonathan
Refunding my error
Incredibly prompt reply by Jonathan to my booking which was made in error and refunded in full
6 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're overjoyed to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Quick response, clear, helpful and friendly answers
Incredibly good customer support.
You just don't find that anywhere else anymore.
5 stycznia 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're delighted to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Outstanding customer service
I bought tickets through Trainsplit as they were the cheapest. I then wanted to change my booking but it was after office hours and I couldn't find a way to do an exchange on their website. I emailed them and very swiftly received a reply followed by a full refund for my initial ticket. The customer service agent, David, was outstandingly efficient and also very friendly.
29 grudnia 2025
Opinia niezależna
Odpowiedź od Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Refund
Due to a change in plans, I had to claim a refund and this was dealt with quickly and professionally.
29 grudnia 2025
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Superb customer service
I had to contact customer service as the result of a difficult situation and they treated me superbly. Exactly how you’d want to be treated in a difficult situation.
27 grudnia 2025
Opinia niezależna
Odpowiedź od Trainsplit
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Tony
Prompt and efficient service
I contacted customer service and Pam resolved my issue very quickly and effectively.
24 grudnia 2025
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Help and support was first class.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Great service
Pam was a great help in my journey change and getting me a swift refund
22 grudnia 2025
Opinia niezależna
Odpowiedź od Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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