Trainsplit Recenzje 

I needed some information about my trip and emailed them and they mailed me back stating away, very pleasant and helpful.

I'm in my late 70's and sometimes find a lot of websites really user unfriendly for people of my vintage and limited computer knowledge and experience. This was not the case with the Trainsplit booking system. It was very straightforward and easy to follow.

Prompt and friendly

I was impressed with the attentive and speedy service when a booking needed to be changed and refunded.

It was all very logical and comprehensive!

I've been using TrainSplit for about a year and the app has been fine. It's the most straightforward ticket splitting company I've used so far. But what has really impressed me recently is how proactive TrainSplit were in emailing me about an upcoming London Underground strike that would affect my journey and offering a refund on my tickets. I chose to get a refund and it was a simple and swift process. It's really boosted my trust in TrainSplit.

Quick and efficient response. And on a Saturday afternoon! Unfailingly polite and friendly. Can’t speak highly enough of how my issue was resolved

Very quick response to refund request- thank you

Refund with only a couple of questions to answer for verification. Good customer service.

Very quick responses & they solved my issue very quickly and easily :)

Great service from Train split. Ticketing system is clear, easy to follow and prices are good. Good timely advice on possible strikes etc is a bonus. A recent cancellation I had to make because is strikes was processed fast and very efficently, all with prompt personal communication

I made a silly error and customer services rectified it quickly. I’m very pleased with the helpful and pragmatic service.

Amazingly Fast and helpful response. Due to strike action I requested a refund of my train tickets but had difficulty with the online form. I contacted Customer service who couldn't have been more helpful and had sorted the whole problem out within the hour. The best customer service I have received in a long time.

Quick, clear and helpful!

New website even better than the old one (which was already great)

I don't normally write reviews here but the level of customer service I received was outstanding

The website and apps all work well for me and i like the way seat reservations "join up" when you choose split tickets

However, it was when I needed help that the folks at Trainsplit (and Adam in particular) really excelled themselves. I got detailed information about my problem and it was resolved with just an email. No chatbots asking silly questions and providing little help or information

These guys are experts in the vagaries or the many systems that make up the UK railway system and they used this to truly help me and explain things in a clear way

I recommend using Trainsplit next time you need to book a train ticket

I will not be using TrainSplit again after a very poor customer service experience. I have a reading disability and accidentally purchased a 13:33 ticket instead of my intended 15:33 ticket for the same day and journey. Following TrainSplit’s own website advice, I bought a second ticket for the correct train.

On board, the conductor mistakenly scanned the wrong (earlier) ticket first, then scanned the correct ticket one minute later. The first ticket had already been several hours out of date when scanned, making it impossible for me to have used both. The journey to Paddington was over 3.5 hours long, so their system clearly shows that both tickets were scanned back-to-back.

Despite this, TrainSplit refused a refund or even a goodwill gesture. They claimed “rail industry rules” prevented them from overriding the scan record, then passed me to SWR - who confirmed it was TrainSplit’s responsibility. GWR (the train operator) also confirmed TrainSplit could see the scan times for both tickets, but TrainSplit still refused to act.

I am not disputing the rules, but for a ticket costing over £100 and in light of my disability, a gesture of goodwill such as a voucher would have been reasonable. Competitors like Trainline have handled similar situations far more fairly. TrainSplit chose instead to hide behind “policy” and leave a customer out of pocket.

Prompt response and a very quick resolution to my query. Very helpful and would recommend Trainsplit for ease of use and providing a comprehensive breakdown of journeys.

Contacted customer service by email and received a response within an hour. Very impressed.