I spoke to Joyti who was very attentive, understood my issues around the internet technology, QR code etc and provided a much easier solution so that I could send in required documents. She was very k... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Rikita was most helpful, talked me through registering on the portal. Her tone and manner was also exceptionally pleasant. I left the call having everything resolved. Very happy with the customer serv... Zobacz więcej
Reakcja na opinię
I started off being confused about how to draw down my pension. The staff were absolutely brilliant. I was fully informed about one pension pot then transferred seamlessly to the next team who fully a... Zobacz więcej
Reakcja na opinię
I rang TPT today for help in finding a document on line. Paula was extremely helpful and very patient with me as I was quite slow in moving from page to page and she kept reassuring me that there was... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Dane kontaktowe
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, Zjednoczone Królestwo
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The customer service agent Tom is…
The customer service agent Tom is extremely efficient and knowledgeable. I spoke to him a couple of days ago about enquiring into my pension and this young man followed it up for me without any further request and contacted me to update me. This was excellence service and the shoe man is a credit to your Team.

Odpowiedź od TPT Retirement Solutions
Online chat very helpful
Only just started discussing with TPT through their online chat, but so far it’s very effective & helpful!

Odpowiedź od TPT Retirement Solutions
I have been help by Sabrina with my…
I have been help by Sabrina with my password reset and then my pension pot information. She is by miles the most calm assistant. She just allowed me to log in without me feeling rushed. She sorted everything lm so glad. This is excellent service. 😊

Odpowiedź od TPT Retirement Solutions
Problem solved in record time
I couldn’t remember my membership number so called TPT expecting to have to wait awhile on the phone but to my surprise & delight, I was put through straight away.
Raj was extremely helpful not only resolving my problem but also advising me on another couple of questions I had.
Thanks Raj for being so helpful.
A satisfied customer.

Odpowiedź od TPT Retirement Solutions
Supportive Staff
Very helpful, polite and informative. Excellent Customer Service

Odpowiedź od TPT Retirement Solutions
Vitika was very helpful thank you

Odpowiedź od TPT Retirement Solutions
Ritika is definitely an asset to your company
Ritika was so helpful and just so lovely. I was having trouble trying to complete my form. Ritika was very knowledgeable and went above and beyond to help me.

Odpowiedź od TPT Retirement Solutions
This morning I spoke to Judy regarding…
IThis morning I spoke to Judy regarding my issue to access to my tpt account, she was so kind and she clearly spoke to me easy language. She tried to help but I could not do what she told me to do.
I appreciate her customer service.
Many thanks for help and good assistance.

Odpowiedź od TPT Retirement Solutions
The operator's communication was…
The operator's communication was exceptionally clear and concise, demonstrating a comprehensive understanding of my inquiries. This significantly contributed to a highly satisfactory experience.

Odpowiedź od TPT Retirement Solutions
All the staff on the phones are…
All the staff on the phones are generally pretty good, my only criticism from my own personal experience was the length of time it took to actually receive my money, uploaded documents with the aid of one of the customer service assistants, but then they disappeared into the ether. Had to then send by signed for post, the whole process took several weeks, whereas NEST took 5 working days and all received.

Odpowiedź od TPT Retirement Solutions

Odpowiedź od TPT Retirement Solutions
Raj was clear and to the point…
Raj was clear and to the point…. He was knowledgeable and advise for what I needed to to send my ID
Can’t that him enough he was also patient and polite

Odpowiedź od TPT Retirement Solutions
Jyoti listened to me and took time to…
Jyoti listened to me and took time to get the right information and pass it on to me

Odpowiedź od TPT Retirement Solutions
I was lucky enough to speak to Sabrina…
I was lucky enough to speak to Sabrina for the second time this week. I can't praise her enough, she is exceptionally patient, clear with her information and very helpful.
Thank you so much

Odpowiedź od TPT Retirement Solutions
Spoke to a lady called Sabrina who was…
Spoke to a lady called Sabrina who was very helpful especially when you are not sure what you are doing creating account.

Odpowiedź od TPT Retirement Solutions
The guy I spoke with is excellent I’m…
The guy I spoke with is excellent I’m very impressed

Odpowiedź od TPT Retirement Solutions
Raj was very patient and answered all my questions
Raj was very patient and answered my questions with confidence and understanding.
Full marks for communication.
Thanks very much Raj.
Kind regards
Richard Stanton

Odpowiedź od TPT Retirement Solutions
The Call handler was extremely helpful…
The Call handler was extremely helpful professionally trained and very patient. resolved all my issues beyond my expectations. Excellent customer service

Odpowiedź od TPT Retirement Solutions
Very nice lady
Very nice lady. I formation in needed was quick and accurate

Odpowiedź od TPT Retirement Solutions
Doświadczenie Trustpilot
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