TPT Retirement Solutions Recenzje 

I am not confident on the telephone, but your staff today were exceptionally helpful and put me at ease.
They were very patient and kind.

Raj was very helpful guiding me through. Thank you

Prompt response and the assistant was very helpful. He helped me to resolve the technical issues I was experiencing and he was very helpful and polite.

Raj was very clear in providing the answer to the question I asked. This response was much more satisfactory than the speed at which the https reference was spoken at my first received call.

I rang with a query and Joyti answered the call. She was very helpful and professional. She answered all my questions.

I spoke to Raj on the phone and he was expremely helpful and polite. The experience of getting the info I needed was very easy. Can't fault the customer service.

I would like to thank Sabrina for her help this morning she was very professional and friendly helped me to complete a form that I have tried to complete about 15 times.

Very quick to respond. All explained in full. Jyoti who was helping polite and talked through it all. Jyoti made you feel at ease to explain why I was calling and why I needed help.

I have found the website a bit frustrating to navigate but each time I have spoken to staff they have been excellent.
I spoke to Sabrina today and she was so helpful and guided me through what I needed to do. I could not have done it without Sabrina's help.

My call was answered promptly by Raj. He was able to answer my query efficiently

My thanks to TPT customer assistant Raj and his colleague who has clear and concise knowledge to help, advise and support me to find the answers to all my questions as I experience online access to retirement solutions from TPT for the first time.
Well done Raj and thank you 🙏

Online portal is useless, requests for information not forthcoming.

Worst thing is I had no say when my pension got moved to TPT so I am stuck with them.

Raj was amazing! Thank you for such good service.

Raj was very patient and helpful

I contacted TPT for some advise today and my call was dealt with quickly and thoroughly.
The call handler was Raj who was pleasant, very helpful and polite.

Raj was pleasant and easy to understand

Helpful conversation regarding accessing my pension pots

I spoke to Jyoti at Tpt and she was lovely to talk to.she was friendly,happy and very helpful and answered all my questions putting my mind at rest etc.

The person I dealt with was friendly and professional. What is completely unacce is the 4 to 8 weeks it takes takes his organisation to process my withdrawal

Absolutely appalling service from TPT. I followed their process to update my bank details, yet they still paid my pension drawdown into an account I no longer use.
After waiting five weeks for them to correct my details, they made the same mistake again. Their response showed a complete lack of urgency or concern, and their complaints process was equally unacceptable. I was promised a call but received an email instead, telling me to transfer the money back and wait another 10 days.
This is someone's pension—not a minor inconvenience. The level of incompetence, poor communication and lack of customer care has been shocking