Online display out of stock items. Customer service is very poor. My order status email response was over a week.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought a hand held suduko game for my dad. I didn't realise it was being shipped from America, so it did take weeks to arrive. However, customer services were true to their word and kept me updated... Zobacz więcej
I ordered a collectors edition toy so was quite expensive. I never received tracking info like stated in my confirmation email but my order turned up 4 days early and in perfect condition. I will h... Zobacz więcej
I was very happy when my 50 Italian quiz cards arrived yesterday--one day before I received today's message saying "my order had been shipped". I think there was a bit of confusion and it did take qui... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Zjednoczone Królestwo
- +44 1903 959999
- info@toyscentral.uk
- toyscentral.uk
3,8
Dobra
466 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Good feed back from queries.
Good feed back from queries.
Disappointed in delivery time which I thought was standard 5 days but it turned out to be 3 weeks.
1 sierpnia 2025
Opinia niezależna
Good service
Good service, prompt delivery and goods as described. Perfect ! !! Thank You :-)
8 sierpnia 2025
Opinia niezależna
Great Item good service 5*
17 lipca 2025
Opinia niezależna
They are SCAMMERS!!
They are SCAMMERS!!! Charging double for jelly cats! Just go direct to Jelly Cat and pay half price. What makes you lot better? Utter scammers!! Hope you go bust
28 lipca 2025
Opinia niezależna
Odpowiedź od ToysCentral United Kingdom
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
ToysCentral
Sent me the wrong item, eventually was well compensated
Had issue with being sent the wrong item and trying to return it, but after some negotiations was actually quite generously compensated. Their customer service on the site leaves a lot to be desired, but whomever is handling their PR / Trustpilot reviews is considerably better and far more helpful. Had I been able to deal with them first and just return the item instead of being given the run-around, I would have had a better experience, probably would have attempted more orders from them.
25 lipca 2025
Opinia niezależna
Odpowiedź od ToysCentral United Kingdom
Hi Liam,
We’re truly sorry for the inconvenience caused by receiving a damaged product. Thank you for being so understanding as we resolve this.
Regards,
ToysCentral
Great product
Great product, and easy to navigate website. The item did take an extended period to arrive though and missed a birthday. This didn’t detract too much from the experience though as the team were communicative about delays and provided regular updates.
7 lipca 2025
Opinia niezależna
Avoid
Unfortunately did not have what I ordered and paid for but offered me a few ways to make it right and eventually refunded me the full amount.
23 lipca 2025
Opinia niezależna
Odpowiedź od ToysCentral United Kingdom
Hi Annelyse,
We sorry to hear about your experience. We’re reviewing the situation and appreciate your understanding.
I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
ToysCentral
Great stock
I was able to find items that were not available in other websites.
18 lipca 2025
Opinia niezależna
Large globe on stand
I had a few problems to start with but they were easily sorted it came well packaged and the tracking worked very well. I would buy from this company again
19 lipca 2025
Opinia niezależna
Lovely item
Was easy to order , I was kept informed of delivery and the item was well packed and a lovely item
10 lipca 2025
Opinia niezależna
I have to say I was concerned after…
I have to say I was concerned after placing my order and then reading alot of the reviews.so I phoned after a few days,the call was answered and was told it would ship in a few days.a few days later I received a text with a tracking number to the courier and was able to track it to delivery.it turned up well packaged and is definitely the original I ordered.yes it took a couple of weeks to come but I have to say I’m happy with the service.
15 czerwca 2025
Opinia niezależna
Purchase process was very easy
Purchase process was very easy. Emails and texts to track my purchase from USA to UK. Would definitely buy from ToysCentral again 👍🏻
23 maja 2025
Opinia niezależna
No issues and arrived fairly quickly
16 maja 2025
Opinia niezależna
I had a problem with the item which was…
I had a problem with the item which was dealt with fairly and promptly
3 maja 2025
Opinia niezależna
Keept up to date on my order all the…
Keept up to date on my order all the way to delivery . I tried the pillow for the first time last night. It works ! I was so pleased.
12 maja 2025
Opinia niezależna
I highly recommend!!!
Packaging was good, and the item came in perfect condition. I'm very happy with my shopping!
6 maja 2025
Opinia niezależna
Doświadczenie Trustpilot
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