You did not complete my order and you now are harassing me about original packaging. I did not anticipate your offering a product that you did not have. I was told that my charger was on the way.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The bike for its budget is amazing definitely gets you around! Only issue is the battery life it dies withen in a hr or two fully charged, with pedal assist may last longer! I’m 299 pounds and it han... Zobacz więcej
Excellent fit , was scared that it would not fit. I have done got burnt on another battery, but it fit like a glow excellent service.
I bought this eBike four years ago and it has been working great, except the battery went south this month. The typical life expectancy for this type of battery is 3-5 years. I contacted the service a... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
TotGuard eBike, electric bikes for adults. From daily commuting to off-road adventures, TotGuard sells a wide range of electric bikes to bring you more outdoor riding fun.
Dane kontaktowe
Office Unit No.3, 13/F of Grand City Plaza, No.1-17 Sai Lau Kok Road, Tsuen Wan, New Territories, 999077, Hong Kong, Hong Kong
- service@totguardebike.com
- totguardebike.com
3,7
Średnia
43 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 40% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Crap do not buy anything from this…
Crap do not buy anything from this Chinese crap pedalers
19 lutego 2026
Shipping was fast and on time,plus I…
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
20 lutego 2026
Opinia niezależna
Odpowiedź od TotGurad Electric Bike
Dear Customer: Hello! Thank you for your recognition of TotGuard's delivery service. We're glad you resolved the issue. Please feel free to contact us if you have any further questions. Happy riding! 🥰
The bike was packaged very well
The bike was packaged very well. This is totguard electric bike is built very well, I am very pleased. On the easy ensemble.
12 lutego 2026
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Everything was excellent
Everything was excellent, specially your communications unit I received the product in excellent condition. Thank you
22 grudnia 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Odpowiedź od TotGurad Electric Bike
Dear Customer: Hello. If the item you received does not match your electric bike, please contact our after-sales customer service at service@totguardebike.com as soon as possible. We will match the correct item and resend it to you!
At least I got the part so my bike can work
It took a while to get my bike part. If I was using my bike for work or school, I would have been in a situation. It would have put a lot of stress on my life. I ordered 10/3/2025 & received 12/10/25
1 grudnia 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback! We take your feedback very seriously. Due to insufficient stock of our display instruments in our US warehouse, we have to re-procure and ship them to you from our Chinese warehouse. This process involves sea freight and customs clearance, resulting in a longer delivery time, for which we sincerely apologize. Going forward, we will flexibly estimate procurement and prepare inventory in advance to avoid the risk of prolonged stockouts and to prevent customers from having to wait too long! We apologize for the delay. Please understand! Please feel free to contact us if you have any further questions! Thank you!
Ordered in July
Ordered in July. Informed it was back ordered 3 weeks later when I went looking for it. Found another one and had it 3 days later. This item showed up about 5 months too late.
21 listopada 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback! We take your feedback very seriously. Due to insufficient stock of our display instruments in our US warehouse, we have to re-procure and ship them to you from our Chinese warehouse. This process involves sea freight and customs clearance, resulting in a longer delivery time, for which we sincerely apologize. Going forward, we will flexibly estimate procurement and prepare inventory in advance to avoid the risk of prolonged stockouts and to prevent customers from having to wait too long! We apologize for the delay. To make up for our mistake, we will send you a free bicycle lock as a gift! We hope this will compensate for our error. Please understand! Please feel free to contact us if you have any further questions! Thank you!
Odpowiedź od TotGurad Electric Bike
Dear Customer: Hello. We understand you have already contacted our after-sales customer service. Our after-sales customer service has provided a solution to your problem. You can contact our after-sales customer service again at service@totguardebike.com, and send us a picture of the condition of each cable connector to help us diagnose and resolve the issue. Our engineers have determined that the problem may be caused by a faulty cable connector. You can also take your bicycle to a local e-bike shop for inspection. After the inspection, remember to ask for an invoice, and then contact our after-sales customer service to apply for repair compensation.
Customer Retention Program
The whole front fork assembly was completely junk on the bike. It was welded wrong, the shocks didn't even work right, etc. It took 7 days to get a different fork that never came with any instructions or guides to reinstall.
When we asked for a discount for our labor and effort at repairing this.
Customer Servce ToTguard Customer Retention Program, resolved the issue with an $80.00 refund discount to us for our difficulties. Be sure to ask about how and who's going to pay for issues, PRIOR..... to doing any repairs on our own. When we see/submit malfuntion,bad craftsmanship,out of box failures and shipping damages. We have to report a satisfactory outcome in the end.
11 października 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer: Hello. We sincerely apologize for the unpleasant shopping experience! Due to factors such as loose bicycle components, shipping compression, and high-intensity handling, your bicycle developed a front fork malfunction. We have tracked your after-sales records and understand that our after-sales personnel have contacted you and reached an agreement on after-sales service. We have provided you with a new front fork and headset replacement. Considering the labor costs incurred during the repair process, please contact our after-sales customer service and provide your payment invoice. Our customer service personnel will submit your after-sales invoice to our finance department for approval to compensate for your losses and reimburse part of the repair costs. TotGuard will continue to wholeheartedly provide you with assistance and support. Have a pleasant ride!
ordered this July 25
ordered this July 25, 2025. Just received it last week.
Ridiculously too long to get a bike charger!!!!
16 października 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. We are sorry to have kept you waiting for so long. Since our charger parts are out of stock in our US warehouse, we can only ship them to you after they are purchased from overseas. This may take a while, and we apologize for the inconvenience. To make up for our apologies, we have prepared a $30 e-gift card for you, which you can use to make purchases in our online store or to offset your expenses. The gift card will be sent to your email address, so please check it. Thank you! Thank you again for your love and support of TotGuard!🙇
Reasonable price and very good customer…
Reasonable price and very good customer service.
14 października 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Battery was easy to install and works…
Battery was easy to install and works great. Only downside for me was having to wait 2-3 weeks for it to be back in stock before shipping
3 października 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Sorry to have kept you waiting. Because some of our batteries are out of stock in the US warehouse, especially batteries for older models from 2022-2024, we can only ship them to you after purchasing them from overseas. This may take a while, and we apologize for the inconvenience. To make up for our apologies, we have prepared a $30 e-gift card for you, which you can use to make purchases in our online store or to offset your expenses. The gift card will be sent to your email address, so please check it. Thank you! Thank you again for your love and support of TotGuard!🙇
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Thank you for your interest and support in TotGuard electric bikes! If you need further help, please contact the after-sales email service@totguardebike.com for customer support.
Easy to put together
21 września 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes! We wish you a pleasant ride!
I wish the company would have 36 spokes…
I wish the company would have 36 spokes so I can redo my rim with my new motor but it is what it is. They only have eight left in stock
9 września 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Thank you for your feedback. We are currently experiencing inventory shortages of some components in our US warehouse. If you are still missing spokes, please contact our customer service email at service@totguardebike.com with your order number to request a restock from our China warehouse. We will then transfer the stock and deliver it to you.
Great product! Great price!
The bike arrived quickly and was packaged very well. The assembly was simple and easy. Everything worked as it should and it’s easy to use. Great product for the price!
18 września 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!
Items included?
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new base, however I don't feel having to go back and forth via e-mail should have been necessary to receive what is promised on their site.
9 września 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Thank you for your feedback. Because our batteries have different models of old and new models, some of the old batteries have a battery base, while the new batteries do not have a base. Based on your suggestions, we have updated the product image information. To express our gratitude to you, we will give you a $30 e-gift card (sent to your email address). Wish you a happy life! Thank you!
Yagottayetone.
Got here quick. Very easy assembly. Charged the battery and then just started having fun. This thing scoots. Was surprised at the speed. Gears shift easy. Worth more than what you pay for.
1 września 2025
Odpowiedź od TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!
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