Townsend Music Ltd Recenzje 

I recently managed an album pre-order transaction and was really impressed with everything. The ordering was easy and clear, and the delivery was super quick, which was even better than I thought.

One of the best parts was that there were extra digital options, with some great discounts that made buying it even more fun. Plus, getting to see album preview events was a cool, special treat that let me hear a sneak peek of the new music before it came out.

Overall, I’m very happy with the service. The way it’s efficient, thoughtful and focused on making customers happy makes this pre-order process really special, and I’d definitely suggest it to any music fan who wants a smooth and enjoyable pre-order.

Excellent customer service.
The team was responsive, helpful, and professional throughout. Communication was clear and prompt, and my enquiry was dealt with quickly and efficiently.
Very satisfied with the overall experience and happy to recommend Townsend Music.

The team was amazing! My order had gotten lost in the mail but as soon as I reached out to them, they got back to me right away and immediately sent a replacement. Their communication and service was excellent! The item I ordered was good quality and as described. Very impressed and highly recommend!

Good communication from the outset, provided updates of delivery and was well packed when vinyl arrived.
They are a useful outlet for vinyl that is hard to locate - they usually have it.

Arrived in perfect condition and on delivery day specified.
very please with the service

It actually started with a mistake on my order - one of the items was missing from the package when I got it. I contacted them through their online contact form. I got a very prompt reply from Veronika who apologised and said she would ship a replacement item asap. I received my item just a few days later. Mistakes do happen but when you get such great customer service all is easily forgiven.

Pre-ordered vinyl and CD. Shipped on due date in very robust packaging. Excellent service!!!

Brilliant as always, well packaged and arrived on time. Thank you.

Always a great experience dealing with Townsend. 👍🏻

Product was well packaged, arrived on time, undamaged. Townsend Music kept me informed of the delivery schedule, I have order from Townsend Music before and have never been disappointed with them. They also have a Sale site with had a large variety of products at reasonable prices.

Item was delivered on time and in good condition, thank you

Great company to deal with,professional and hassle free

Prompt service and excellent packaging. Everything arrived in perfect shape.

Granted I don't buy from here every week or every month,maybe not every year but that is no reason to steal from me which this is. However it is one of the outlets recommended by a few of the Singer/Bands that I buy most often.
I myself have recommended this place but no longer.

20th Feb' 2026 - paid £168.00 for an LP Boxed Set
1st April 2026 - paid £54.99 for a CD Boxed Set

Both these were delivered in good time with no issues.

However I had paid £51.50 for a collectors set LP,CD,DVD etc on 19th March.
Nothing was delivered, checking my account there was no record of the order,checking my E:Mail there was no confirmation E:Mail. I checked Paypal and the evidence that the money had been paid to them was clear.

I submitted a report to Paypal and I was duly refunded. Before the refund had cleared Townsend were able to get Paypal to reverse the refund leaving me £51.50 out of pocket. No reason was given.

I obviously have the Paypal transaction details but as Townsend did not acknowledge the order or the payment I have no order number. How I can place an order from my long standing account with Townsend and it just vanish is a mystery. How they can then deny getting the Paypal payment when my account proves otherwise and theirs should also and just keep my money is nothing less than criminal.

SO LAST TIME I WILL BUY FROM THIS PLACE . THEY KEEP YOUR MONEY AND DELETE ORDERS.

UPDATE :- 20th May .....I do not have several accounts I have only ever had one account with Townsend . The same account ,email address,delivery address etc from which I ordered the Poison Girls and Queen boxed sets . Paypal refunded me but Townsend has been able to reverse that. It is no longer possible to contact Paypal other than to report purchase issues. My Townsend account is as it always has been. I have logged into the account today and whilst the poison girls and queen orders show the kraftwerk order isn't. If they are claiming to have sent my order where is the Tracking Number ?. TOWNSEND CANNOT BE CONTACTED WITHOUT AN ORDER NUMBER WHICH I DO NOT HAVE . I HAVE PROOF OF THE PAYMENT BEING MADE TO TOWNSEND VIA PAYPAL BUT CANNOT SEND SCREEN SHOTS WITHOUT AN ORDER NUMBER WHICH I DO NOT HAVE.

The vinyl was faulty, but a replacement was sent out immediately and is perfect. Excellent service.

Nice Company I just bought 2 special editions of Half-Life: Alyx, but one item was missing in delivery.

So I contacted the service and the next morning I got a

respond and they send the missing one with prio delivery

very fast and friendly reaction.

Keep up that great work.

Both editions are in perfect shape.

well packed as you need it for a collector's edition

5/5, will buy again.

Orderd some stuff on the site and after a week or so I cancelled it. Maybe advertise stuff which you already have in stock?????? Ordered from other sites and was here next day!

Placed my pre order a while ago and was kept up to date with progress well. Record arrived on time and in great condition.

Quick delivery and overall good service as normal from Townsend but the packaging was poor on this occasion with the record able to move within the packaging resulting in splits on 3 of the 4 sides of the plastic sleeve of the picture disc

UPDATE (30/4)- Great response from Townsend - new record well packaged and safely received already - thank you for your excellent customer service

Pre ordered a CD and the website was easy to navigate.
Received my music on the day of release as promised.
Prompt delivery and good packaging.very happy with my experience of using Townsend Music for the first time. Woukd use again