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TMO - The Motoring Organisation Recenzje 

458
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have used TMO on a few occasions and have been happy with the warranty cover they provide. This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the... Zobacz więcej

Oceniono na 5 z 5

Rachel took my details and information very efficiently. I gave her a report of what had happened with my motorcycle. She said this would be passed on for approval of claim from the motorcycle deale... Zobacz więcej

Oceniono na 5 z 5

Had a problem with our van today so took it into local garage . We are covered by TMO aftercare . Spoke with Maria who's customer service skills were amazing . She sorted our complaint from start to... Zobacz więcej

Oceniono na 3 z 5

Hi. I feel Rachel was very nice and able to sort out the claim but it did take quite a long time to get to this stage. ( not Rachel’s fault) I was told the first time to take it to the garage an... Zobacz więcej

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O TMO - The Motoring Organisation

Napisane przez firmę

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

458 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(458)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 249

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Oceniono na 5 z 5

Excellent company to deal with! 10 out 10

I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the issue and organise payment for the warranty work.

A special mention to Luke, he was amazing. Polite, professional, and made me feel at ease straight away. Excellent service all round. Highly recommend!

15 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Stay clear of this company

I would never trust this company. I'd recommend no one takes out warranty with them as they refuse to payout when they should do.

23/04/2026 - continued after TMO response......absolutely disagree with your response and not disclosing all the facts. My timing belt was adjudged to be well worn despite being no where need the recommended mileage to have it changed. You even said yourselves that there was an issue with the timing belts on my particular make of car, but you still gave me a warranty despite this and did not pay out when I needed it. Surely a timing belt being worn thousands and thousands of miles before it should have been changed is not right, and in your own words you said there was a known issue with that particular model and year of car. Also you say you booked the car in to be inspected, it took you long enough to find a garage...... Please explain to everyone who is reading this why this was the case??? I know why as you told me, I'm sure you won't even admit it.

My experience was awful, and to get a reminder recently to renew my warranty angered me that much I told TMO to wipe all my contact details from their database. I never want any dealings with this company again and I would not wish anyone else to experience what I did with them.

16 kwietnia 2025
Opinia niezależna
Logo TMO - The Motoring Organisation

Odpowiedź od TMO - The Motoring Organisation

Dear Andrew,

We cannot agree with your review and feel it’s important to set the record straight for other customers who may read it.

In this case, the issue relates to a wet timing belt, which is a widely recognised design characteristic on this type of engine. As confirmed by the inspecting garage, the belt was found to be swollen and cracked which is a textbook example of gradual deterioration over time, not a sudden mechanical failure.

That distinction is critical.

Our warranties are designed to cover sudden and unforeseen failures, not components that degrade progressively through normal operation or known design limitations. Wet belts, in particular, are well documented across the industry for breaking down in this way, often influenced by oil contamination and operating conditions. This is not unique to us, and it is not something any warranty provider would treat as a valid claim.

For added transparency:

1. The vehicle was inspected by a repairer arranged through us
2. The cause of failure was clearly identified
3. The findings aligned with a known degradation-related fault, not a failure event

We appreciate this isn’t the outcome wanted, but declining this type of claim is entirely correct and consistent with both the warranty terms and wider industry practice.

To suggest that we “refuse to pay out when we should do” is simply not accurate.

TMO

Oceniono na 5 z 5

Good service but confusing to me

The experience was a little confusing for me as all communication I had regarding the vechile was with the dealer then I got the call fron TMO which seemed out the blue. Now thankfully for me between the dealer and TMO I didn't have any costs but I felt that given the car was within the first 28 days I didn't need to be involved it should have just been resolved and returned to me.

They have since called and taken the feedback on board so hopefully a couple of tweaks to future customers

6 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Rachel is excellent

Rachel was excellent. She dealt with my claim really quickly, kept me informed and made things really clear for me :)

7 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Avoid tmo.

Not worth going to this warranty company. Complete and utter waste of time. Complete scam. They do not help, they are extremely difficult to work with. I brought a car and my turbo had died, the customer service contact department took way to long to answer, useless people on the phone. Gave all the correct information, the garage gave the same information. The manager said no not acceptable, despite customer service saying yes all good. Do not go to this company , if i could give them minus stars I would. They are a waste of space.

I'm editing this as i'm making it clearer. On the phone we agreed that it was okay with the garage I selected. I even asked which garage I should go to for them before I found a garage, tmo said to me they dont select garages, I have to find my own garage that will work with tmo. Which is impossible to do. Most garages dont work with warranty companies. The garage I found said they dont do warranty (but i needed my car fixed asap) however I asked for all the evidence, which was given to the tmo team. They disregarded it, even though I was within the first 90 days (when the car had broke down and claim was put in via warranty). So the negative review still stands. I did everything they required despite what they say. It makes no sense. Avoid at all costs. Even if you have a brand new car good luck, avoid tmo at all costs.

31 marca 2026
Opinia niezależna
Logo TMO - The Motoring Organisation

Odpowiedź od TMO - The Motoring Organisation

Dear Charlie,

We’re sorry to read your review, particularly given the situation you found yourself in with the vehicle breaking down.

However, it’s important that we clarify the facts of your claim for anyone reading this.

From the outset, our team responded quickly, explained the process clearly, and confirmed exactly what information was required to assess your claim. This included a diagnosis, cause of failure, and costs – all of which are standard requirements to ensure claims are handled fairly and accurately for all customers.

We also made it clear (both verbally and in writing) that we needed this information before any repair work was carried out, so that we could review and, where appropriate, authorise the claim.

Unfortunately, in this case:

1. The repair work was completed without authorisation
2. The required diagnostic evidence and images were not provided
3. The repairing garage later proved difficult to contact
4. Your garages comments were that there was no evidence of a failure that met the terms of the cover in place

Despite this, our team still attempted to gather information directly from the garage to see if there was any way we could assist, even after the work had already been completed without approval.

We understand this isn’t the outcome you were hoping for, but this was not a case of us being “unhelpful” or “difficult” it was a situation where the claims process wasn’t followed and the necessary evidence wasn’t available.

We always aim to support our customers where we can, but we also have a responsibility to apply the terms of cover consistently and fairly.

Kind regards,
TMO

Oceniono na 5 z 5

I cant recommend TMO enough!

I cant recommend TMO enough, it is always stressful when things go wrong but Charlotte, who helped me today, was very helpful and talked me through exactly what was happening, next steps and answered all my questions, making sure i was comfortable with the action taken and put my mind at ease. Thank you Charlotte for all of your help!!!

26 marca 2026
Opinia niezależna

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