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TMO - The Motoring Organisation Recenzje 

458
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have used TMO on a few occasions and have been happy with the warranty cover they provide. This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the... Zobacz więcej

Oceniono na 5 z 5

Rachel took my details and information very efficiently. I gave her a report of what had happened with my motorcycle. She said this would be passed on for approval of claim from the motorcycle deale... Zobacz więcej

Oceniono na 5 z 5

Had a problem with our van today so took it into local garage . We are covered by TMO aftercare . Spoke with Maria who's customer service skills were amazing . She sorted our complaint from start to... Zobacz więcej

Oceniono na 3 z 5

Hi. I feel Rachel was very nice and able to sort out the claim but it did take quite a long time to get to this stage. ( not Rachel’s fault) I was told the first time to take it to the garage an... Zobacz więcej

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  2. Pośrednik ubezpieczeniowy

O TMO - The Motoring Organisation

Napisane przez firmę

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

458 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(458)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 249

Napisz recenzję
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Oceniono na 5 z 5

Very Efficient Experience

I had the pleasure of speaking to Charlotte who helped me through the whole claim process. With her help the claim went very smoothly. Even the mechanic said that the process was one of the most efficient he had experienced. Thanks!

18 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Absolutely terrible experience with…

Absolutely terrible experience with this warranty company.

My BMW 540I has been stuck in the garage for over THREE WEEKS due to oil and coolant leaks, and they are still unable to resolve a straightforward claim.

They insisted on sending a third-party inspector, but the process is completely unreasonable. The garage was told to dismantle parts of the vehicle BEFORE the inspection, with no clear confirmation on who will cover the additional labour costs. On top of that, the car would need to stay on the ramp for days, preventing the garage from taking other jobs.

The inspection itself is also delayed, meaning even more waiting time with no progress.

Because of this, my car is still not repaired, and I have been left without a vehicle for weeks. The lack of efficiency, poor communication, and refusal to take responsibility for costs is extremely frustrating.

If this continues, I may be forced to pay out of pocket for a rental car just to get on with my daily life.

Would NOT recommend this company to anyone. Be very careful before purchasing a warranty from them.

10 marca 2026
Opinia niezależna
Logo TMO - The Motoring Organisation

Odpowiedź od TMO - The Motoring Organisation

Hi,

We’re sorry to read your review, but it’s important to provide some context for anyone reading this.

From the outset, our intention has been to support your claim and establish the exact cause of the oil and coolant leaks on your BMW. This isn’t something that can be assumed or guessed, and it requires clear diagnostic evidence before any decision can be made.

In this case, the cause of the fault was not evident without further investigation, which is why an inspection was arranged. This is a completely standard part of the process and is there to ensure that, where a valid claim exists, it is authorised correctly and fairly.

The request for the garage to strip components is not “unreasonable” it’s often the only way to accurately identify the source of leaks, especially where multiple systems are involved. Without this, any decision (approval or decline) would simply be guesswork, which wouldn’t stand up for you or us.

It’s also worth noting we cannot approve repairs without understanding the cause of failure and cannot commit to costs before costs are established. Inspections are used specifically to support customers where the fault is unclear

We appreciate the situation is frustrating, particularly when you’re without your vehicle, but the delays here are a result of the necessary diagnostic and inspection process, not a lack of willingness to help.

We remain more than happy to progress the claim as soon as the required evidence is available so a fair and accurate decision can be made.

TMO

Oceniono na 4 z 5

Your staff are great knowledgeable and…

Your staff are great knowledgeable and helpful, but the rates you allow for labour are pitiful in this day and age. £41. It’s taken 9 months to get a garage willing to work with yourselves let alone the rate. Even this company are over £71/hr and would only accept the job if I pay first otherwise they would not have accepted the work

19 marca 2026
Opinia niezależna
Oceniono na 4 z 5

First contact with TMO was excellent

First contact with TMO was excellent, my case was dealt with in a timely manner and clear instructions were given. It did take a few attempts to get through to the helpline post repair but my overall experience was very good. Thank you Mollie and Charlotte

5 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Hugely disappointed with their decision making

Hugely disappointed with the feedback provided for not supporting warranty claim on faulty DPF, stating on the call that the part is known to be an issue on the car. No reason linked to wear and tear, driving style etc provided, nor did they provide any detailed reason. Outlined that the platinum plus cover on their sales flier covers DPF. When escalated concerns to a manager, was not interested. Garage bill £3k, max claim is £2k. Have the warranty for two more years, but can’t see them covering anything! Would never use again. Pursuing settlement, will pursue to the small claims court just out of principle. I’m sure their response to this will be the same stuff that is on other failed claims. Back your money for when car needs a fix

11 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great service

I had 3 oil leaks and I called just to check if I would be covered.... from start to finish it was the most stress free experience and Rachel ensured all the finances were paid and sorted in an extraordinarily quick amount of time. Thank u very much

5 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Friendly, efficient and kind

Charlotte managed to resolve this quickly for me and went out of her way to let me know that the refund has now been issued as she wanted to let me know personally which I think is a lovely thing to do it’s more than appreciated when most people don’t rush to do their jobs anymore but to go out of her way to ring me is lovely.

5 marca 2026
Opinia niezależna

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