Timberland Recenzje 589

After approximately one month of frequent but entirely normal use, the boots have developed significant damage. The leather on the front of both boots is deeply scuffed, and on the side of one boot a small section of the leather finish (around 1cm square) has begun to peel away and is now hanging loose. The soles have also begun to squeak when I walk. It’s quite loud and a bit embarrassing - put me off wearing them.

I complained to their customer service but my complaint was dismissed as wear and tear. Very disappointing. Will never buy Timberlands again.

Ordered jacket on 2nd April 2026 at Birmingham store, received email from Yodel on 4th and 6th April giving me 2 hours slots each day,no jacket arrived,failed deliveries on 2 occasions, very unacceptable this is , called Timberland, attitude was we are not interested,no help.

Bought a pair of Timberland boots from a independent retailer the stitching started to fail after six months and with 14 months they had completely gone . The boots had a protective cap across the toe thinking the leather would be underneath the proactive cap No they had stitched the protective cap to the toe leather on top and had no leather underneath the end of the boot . So the protective cap was holding the boot together so when it fails the boots become useless they did try to stitch with the leather to a felt substance which didn't work and hold the boots together .
If the leather went all across the toe area and was fitted to the sole with the rubber protector glued on they would be great boots .
They designed them to fail .
Customer service offer a voucher for a new pair costing over £80 More to buy on their website far more than a independent retailer .
So a replacement pair is going to cost me £80 . Really disappointing given the built in design flaw and made to look like they have additional protection on the toe area .
Given they will probably buy them for £40 whole sale and make a profit of about £60 on a pair . The replacement are £180 with a £100 voucher + £80 cost to me to make up the difference .
Or buy from a none timberland store for £110 . Clearly it paying to make a design flaw into the boots and offer a voucher to cover all Timberland coats and still make a profit.
Personally I would like to see a better boots with a honest design that will last . And I would be a better a more loyal customer .
I'm now using the Timberland boot as example of another poor designed boot from another so-called eco friendly manufacturer . Longevity is. Far better eco policy .I'm working with another boot manufacturer in the development of well made boots
It's clear almost all manufacturer are building in obsolescence into production of their boots and warranting them with the few who complain and still making a profit over and above what independent retailers sells them for .
Really disappointing tactics from this company .

Paid £120 for a pair of timberland boots on the 28th of february its now the 5th of march and tracking the item the boots are still not with the courier yodel and so i emailed timberland asking when i might expect them and then was told they are expected on the 12th of march so literally 2 weeks to wait on a pair of boots if i had known that i would never have purchased them

I ordered a pair boots, they sent me the wrong colour, sent them back and re ordered. They sent the wrong colour again the second time. Sent them back. I have emailed them twice about this with no response, emailed them a complaint no response. Do not buy from Timberland customer service is shocking!

Quite at variance with Regatta & SportsDirect.CON. Excellent quality. Comfy shoes. As & when difficulties, seldom arose free gratis replacements and/or refunds, were forthcoming. Thank you

I recently bought two pairs of @Timberland shoes one of the boxes was empty and after a non investigation they kept the money and refused to refund.

Parcel never delivered by Yodel, Timberland Customer services useless, would not give a refund. I claimed a chargeback through the bank which was rejected, I disputed this and finally had a refund, but this has taken 3 months! Multiple emails to customer services were ignored. I will never buy from Timberland again!

They just sent me another pair with manufacturer defect. Absolutely garbage products. They promised me a call back from manager 3 months now, which never happens. Bunch of thieves and scammers, avoid this company at all cost !!!!!!!!!!! They owe me money for multiple price matches and refunds. Their support is not existent, they will gaslight if you have any query.

Awful customer service - they didn’t attempt delivery when I was in the house, then I gave them a date that worked and they again didn’t deliver it, then I emailed as told them I was going on holiday so to cancel/refund the order as I wouldn’t be in the property to receive them and I was no longer interested - as I needed the shoes for the trip.

Instead of listening, they again tried to deliver the shoes and left them outside in the wet - when I won’t be home for a week.

I now have to go through the effort of returning the boots. Your delivery partner Yodel is terrible and the customer service communication from Timberland was poor too.

My son sent me a £50 gift voucher last year for my birthday with Timberland. I ordered a woolly hat for winter online. The hat took more than a month to arrive, I wasn’t even sure it was on the way as the order status didn’t change from ‘In Transit’After a month I cancelled the order via a telephone conversation with customer services and asked for the money to be put back into the voucher do I could front it in person, in a Timberland shop.
When I purchased a hat in the shop, the money had not been put back onto the card and to save embarrassment, I had to pay for the hat.
In speaking with customer services, I was offered no apology. I was told I would get the money back before Xmas. I am still waiting!!!
Such appalling customer service, delivery and online service is not fit for purposes. I would not shop at Timberland ever again.
I am still waiting for my money at the beginning of Feb to be out back into my card.

I've ordered few different pairs of shoes, and 2 were in unacceptable state upon arrival. Shame on you Timberland ! Sending bad quality shoes to the customers ! Not to mention random refunds, sometimes refund will be processed fairly quickly, sometimes you need to call and remind Timberland that they owe you refund. Their "price match" is only if you will call and ask three or four times. And they still can't get it right. Shame, bad company. Stay away.

Bought a pair of shoes online, what should have been a routine delivery, has turned into a real pain to deal with since the courier company lost the item, and they won't locate it now.

Speaking with Timberland, they also won't give me a refund for the item to go and buy it from somewhere else and won't help me to find it either.

A very poor experience and wouldn't buy from here again.

Not as bad as they seem there refunds are pretty quick if you choose to opt out but there delivery do take a while

Just very confusing.item eg shows £60 add to basket & it jumps to £90. Non of the retailers do that. They need to sort this out.

one of the worst company i regret to buy from it they send me an empty damaged box and are refusing to refund me and telling me that i can raise a dispute to my payment provider which means that timberland does genuine fraud with customers

Timberland brand has become a joke. They used to make great quality shoes, now they are sending shoes with horrible quality. Some of their shoes are going through the QC and you can find a card inside saying "checked by 2" etc. Some of them are send out with clear manufacturer faults - glue leaking out, stiches sticking out, stiches with glue on top of them... did I mentioned a sharp parts inside shoes that will make you bleed ? Oww and try to talk to Timberland. The only solution they have for you is to BUY MORE AND HOPE FOR THE BEST. Did I mentioned that their refunds takes weeks/months ? They will take 2 weeks to return their own shoes, then 2 weeks ! to inspect them then ANOTHER FEW WEEKS TO SEND REFUND !!!!!! Stay away from those scam artists, this is NOT the same Timberland as it used to be.

I purchased Timberland Bradstreet shoes. The shoes cut the back of my feet to pieces. Timberland claimed that I purchased the wrong size of shoe. However, I have purchased a number of same shoes from Timberland. Despite what Timberland claims, there is a manufacturing/design defect. The collar material sticks out below the stitching. So, it is off to court I go.

Went to lakeside branch bought a pair of trainers in size 6 because they did not have my size 5.5. Checked online and found my size so I ordered it. When I received my order I was absolutely shocked at the quality. I still kept my lakeside pair and when I compared them both, the material of the online one is completely different and looked so so poor I couldn’t believe a big brand company could sell it in that state. I took photos to show customer service, how can two of the same pair of trainers one bought in store and another online be so different. I am returning with hope there is no problem with refund like others are having. Wanted to order again to try my luck and see if I receive a good pair but absolutely have lost trust shopping online with them.

Update: refund was pretty quick, timberland received my return on Friday and refund was given on Wednesday evening.

Seems like a common occurrence with Timberland and Yodel! Claiming they have delivered my order when they haven’t. Email states must be handled to a customer and photo taken in open doorway… this didn’t happen, tracking states “handed to customer” this didn’t happen. And Timberland refuse to help, Timberland now in breach of contract under the consumer rights act 2015, clearly not for the first time. Terrible customer service, a let down and disappointment. Won’t be ordering again, had I seen they use yodel would not of used at all!