Bought (refundable) tickets to an event that we are unable to attend due to University Exam commitments that we were not aware of at the time of booking. Refund has been rejected and we are not eligib... Zobacz więcej
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I just wanted to say a big thank you for going out of your way to help me. Ticketek have genuinely surprised me in the nicest possible way, and I’m truly grateful for their understanding and generosi... Zobacz więcej
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Acting and dance was spectacular all round , visually with costumes set changes flawlessly done and lighting adding to the dramatic experience. Sound could have been a little crisper with some chosen... Zobacz więcej
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Disney on Ice 11am show 10/07/2026, at Newcastle Entertainment Centre, NSW, Australia Such an awesome experience! Amazing dancing, wonderful singing, amazing magical show. Best things was my daughter... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Ticketek is Australia's leading provider of tickets to the biggest and widest range of great live entertainment across Australia including Music, Theatre, Sports, Exhibitions, Family, Special Events and more.
Dane kontaktowe
Level 3, 175 Liverpool Street, 2000, Sydney, Australia
- help@ticketek.com.au
- ticketek.com.au
Download the Ticketek App
4,4
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ticketing and app failures
Friend emailed me the tickets, I opened them on my phone to check I could. Then that night at the door, the website wouldn't show them. I asked him to send them to the Ticketek App (based on your FAQs) he did but only one ticket would register at the door. I had to keep interrupting my friend to try to get him to do something different so we could access both tickets. In the end nothing worked and we had to go to Ticketek to get the ticket printed because the app had an error. It all took over 30 minutes. While staff were helpful and friendly, it was unnecessarily stressful and we got to our seat within seconds of the show starting.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Sorry to hear about the trouble accessing your shared tickets both online and in the app, that sounds like a stressful start to the night despite the staff's help. If you'd like us to look into what went wrong, you're welcome to submit a request via https://help.ticketek.com.au/hc/en-us/requests/new.
Ursula is hilarious and didn't…
Ursula is hilarious and didn't disappoint. My face still hurts I laughed so much
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
So glad the laughs left your face sore in the best way, she clearly delivered!
Odpowiedź od Ticketek Australia
Sounds like a fantastic night all round, glad Urzila brought the laughs!
RAC arena
RAC arena I was told to fold my empty backpack by the guy at the door and walk through but as I did another security guard came running up to me and treated me like I had a bomb demanding I put the bag in the cloakroom. He was rude to the other guy in front of everyone. When I went to cloakroom there were paper bags provided to put items in before we cloaked the bag. My folded up bag fitted in the paper bag so I’m not sure what the point was.
After the event I collected my child and was forced through a one way exit despite her asking the use the toilet. Walked back to the front to enter again to use toilet and they just point blank refused to let us back in.
Over 8000 kids at an event where they don’t allow them to use the toilet.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Appreciate you sharing the detail on the bag policy handling at entry and, in particular, being unable to access a toilet for your child at exit, that raises a real welfare concern worth having on record.
Staff were helpful easy checking in and…
Staff were helpful easy checking in and getting seated
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Great to hear staff made check in and seating so smooth for you.
It was a smooth transition from…
It was a smooth transition from entering through check-in until I was ushered to my seat. 👍🏽
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Great to hear the whole process from entry to being seated went so smoothly, thanks for sharing!
Our seats were restricted view and we…
Our seats were restricted view despite it not stating that at time of purchase and we couldn’t hear what she was saying
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
We are sorry to hear your seats had a restricted view without that being disclosed at purchase, along with the sound issues. If you'd like us to look into this, you're welcome to submit a request via https://help.ticketek.com.au/hc/en-us/requests/new.
A truly awesome show
A Beautiful Noise is by far the best show we have seen for a long time.
Will Swenson as young Neil Diamond, was an absolute standout, what a voice and what a performer.
OUTSTANDING SHOW
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Sounds like this one truly stood out for you, glad the performance left such a lasting impression!
We specifically purchased tickets for…
We specifically purchased tickets for Max Amini’s 9:00 PM Sydney show, only to discover that our tickets had been changed to the 5:00 PM session without our consent. These are two separately advertised sessions, not simply a minor change to the event time. We planned our Saturday around the 9:00 PM performance and would never have purchased the 5:00 PM session. Changing a customer’s booked session without their agreement, only days before the event, is completely unacceptable.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
We're sorry to hear your session was changed from the 9pm to the 5pm show without your agreement, especially given these were two separately ticketed performances. If you'd like us to look into this, you're welcome to submit a request via https://help.ticketek.com.au/hc/en-us/requests/new.
Took the money ($400), gave no tickets. "Who you gonna call?" ... Not fing ticketek
Took the money ($400), did not deliver tickets in either their app or email or nothing. NO CUSTOMER SUPPORT EXISTS.
How tf is this the best we can do? Can a start-up come and demolish these a holes please
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Sorry to hear the tickets never came through despite the payment going through, that's a serious issue we'd want to look into. Please submit a request via https://help.ticketek.com.au/hc/en-us/requests/new so our team can locate your order and sort this out.
Requesting a Refund was Quick & Hassle free - thx GOD
I had some medical procedures booked the same day as my concert. I requested a refund & they were able to reply - keep me updated and solve the issue with no problems what so ever. Ive never been more happy to be able to settle this matter in a timely manner. Stress free & all that jazz.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
So glad the refund process for your medical procedure clash was handled so smoothly, stress free and with such timely updates throughout.
They have been great with processing…
They have been great with processing refund requests.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Great to hear the refund process worked out so smoothly for you!
Don’t buy refundable tickets it’s scam
Bought refundable tickets by paying extra money but when the concert finally comes that I was really excited for I fell sick and cancel the tickets knowing it’s refundable but after cancelling the tickets I got email for provide evidence like a doctor certificate which I unable to and now I lost my ticket money plus money i paid extra for buying refundable tickets
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Hi Hema, we understand your frustration. Refundable Tickets is add on, similar to travel insurance, designed to provide protection should an unexpected circumstance specifically affecting you arise. If you have purchased the Refundable Tickets option, you may be eligible for a refund where your circumstances meet the applicable refundable terms. These terms are available for review at the time of purchase. If you would like your claim looked into further, we recommend reviewing the Refundable Tickets terms or submitting a request through our Help Centre (https://help.ticketek.com.au/hc/en-us/requests/new if you'd like this looked into further), and we’ll be happy to assist where we can.
I am so impressed with the quality of…
I am so impressed with the quality of service , constant feedback and interest in my problem , end result, problem was solved very efficiently, more than happy with the service .
Thank you
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
So glad the constant updates and genuine attention to your problem led to such an efficient resolution, thank you for the lovely feedback!
Fantastic service
Fantastic service. The response was very quick. They investigated quickly also and provided me with what I needed without any fuss.
Thank you
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
So glad the response, investigation and resolution all came together so quickly and without any fuss, thank you for the kind feedback!
Great facility to hold live events
Great facility to hold live events. Staff were helpful and seating was ok. Food and drink were bit on the expensive side for what the quality was. The popcorn was excellent as it always is. Easy access to the seating and amenities
8 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Great to hear staff, seating and access all worked out well, and that the popcorn lived up to its usual standard! Appreciate the note on food and drink pricing versus quality too.
Accidentally purchased two extra…
Accidentally purchased two extra tickets as a result of log-in issue. Victoria from Customer Experience fixed and issue and had the refund in my account within the hour. Great customer service.
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
So glad Victoria was able to resolve the extra purchase and get your refund sorted within the hour, thanks so much for the kind mention of her service.
Ticketek Suck Balls
Can't go outside once ticket scanned. Scanned by guest with 5 others. Very upset. Bad service and front of house very rude.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Sorry to hear about the trouble with re-entry and your experience with front of house staff. Appreciate you letting us know so we're aware of it.
good times!
the show was great, very funny!.
The venue is also really good, love that there is food options & drinks available. staff at the doors are very helpful getting to your seating
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Great to hear the show, food and drink options, and helpful door staff all came together for such a great time!
Helpful staff and responded in a timely…
Helpful staff and responded in a timely manner. Would’ve been 5 stars if I had a phone number to ring.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Ticketek Australia
Great to hear staff were helpful and responsive.
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