Thomas Brown Estates Recenzje 

415
Wynik TrustScore: 5 na 5

5,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Highly recommend Thomas Brown Estates, absolutely fantastic team. From start to finish kept me informed of updates and handled everything with professionalism. Special mention to Chris and Liz, Thank... Zobacz więcej

Oceniono na 5 z 5

We were very impressed by the whole Thomas Brown experience, from our first contact over the phone to the visit by Chris, who knew the area well so was able to value the property sensibly, to the prog... Zobacz więcej

Oceniono na 5 z 5

I had a fantastic experience with Thomas Brown throughout my house purchase in Orpington. From start to finish, the team was incredibly helpful, professional, and always available to answer any qu... Zobacz więcej

Oceniono na 5 z 5

The staff at Thomas Brown have been nothing short of brilliant, they have been fantastic. We have had our fair share of issues, but Chris and Darren in the Sales Team and the wonderful Liz Payne in... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Finanse i ubezpieczenia

Informacje przekazane przez różne źródła zewnętrzne

Please call for a free valuation.


Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

415 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

5,0

Wszystkie recenzje

(415)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 30

Napisz recenzję
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Oceniono na 5 z 5

Great experience!

We just bought our house with ThomasBrown, and the Sales Progression Team has been great throughout the whole process. Very responsive, efficient and completed sale on time. Thank you ThomasBrown Team!

6 lipca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi Ini. Thank you for your review - the team here at Thomas Brown appreciate your positive comments! Hope you are settling in and enjoying your new home.

Oceniono na 5 z 5

Excellent Estate Agents - Excellent Communication

Excellent Estate Agents! I purchased my new home through Thomas Brown Estates and they were truly professional from start to finish. In particular Shane and Katie in the progression team, they answered the phone every time and replied to my emails within one hour. I was truly impressed with their service. On the day I collected the keys they gave me a box of chocolates, was unexpected and a lovely first house warming gift, thank you.

1 lipca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi Lauren. Thank you for your glowing review. Enjoy your new home and your chocolates!

Oceniono na 5 z 5

Recently sold a property through Thomas…

Recently sold a property through Thomas Brown, who were excellent at getting people through the door to view the property, and we ended up selling for higher than asking price.

30 czerwca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Thank you for your review Mr Morton. We always do our best for our vendors - and it's great to get positive feedback. Thank you.

Oceniono na 5 z 5

Great service and kept us up yo date…

Great service and kept us up yo date throughout. Friendly and efficient. Glad to recommend them

27 czerwca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi Colin. Thanks for your review - and please do recommend us to your family and friends as and when they come to sell. Thank you.

Oceniono na 5 z 5

Friendly professional service from…

Friendly professional service from start to finish. Very pleased and would recommend them.

25 czerwca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Thank you for your 5 star review Mr Greenwood. It was a pleasure dealing with you.

Oceniono na 5 z 5

Thomas Brown is indeed the best…

Thomas Brown is indeed the best property agent in Orpington where you will purchase your property from. We had many viewings in the past year, and they have always been polite, patient and professional. We finally have found our new home, and the purchase process is super smooth, their progression them will go through the whole process with you. Thanks again to the whole team.

20 czerwca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi Mr Wang. Thanks very much for your positive review, the team really do appreciate it. Enjoy your new home.

Oceniono na 4 z 5

Great service, would recommend

Thomas Brown have been great helping us to sell our house, they had loads of viewings and did all of them for us, even at weekends! They were always friendly and kept us informed. Would recommend to anyone considering selling their property in the Orpington area.

19 czerwca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Thanks Melanie for your positive review of our staff and services, and please do recommend us to all your family & friends! Thank you.

Oceniono na 5 z 5

Probate sale handled professionally.

We sold my partner's mother's house through Thomas Brown. It was a probate sale that they handled superbly, with real world advice on pricing and the process and keeping us informed of progress. By far the most professional of all the agents we invited to handle the sale.

4 maja 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi Simon, thank you for taking the time to post your very positive review.

Oceniono na 1 z 5

It is a sellers market at the moment

It is a sellers market at the moment. However I feel that this agent takes liberties in their behaviour towards the buyers is that they dont really even need to make an effort as the house would sell anyways. It not acceptable. First viewing... 5 minutes! The agent did not explain anything he was more interested in looking at his mobile. Second viewing 5 minutes! This time the agent was late 15 minutes. Did not know why the property was on the market when asked by another buyer who was waiting. I had to correct her and let the other buyer know that the vendor was in a home.
I dont believe it is ok or acceptable for this agent to think that for the most expensive investment in ones life time a total of 10 minute viewing is enough.
I am not impressed.
Lack of professionalism
Lack of respect
And most important of all lack of transparency
Agents now create a huge frenzy.

Now I understand why I was told before I started this process that they are crooks.

Totally disappointed.

After reading the directors response. I stand for what I have written. I have noticed that this company does not take criticism very well. Looking at their other responses this is apparent. A criticism would create an opportunity to improve. Obviously this is not the case here.
Even more disappointed after reading the response.

I have also left a very good review for another agent. There are some very good estate agents out there.

21 kwietnia 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Dear Ms Sanaz Sabouri Williams

I am sorry you have felt the need to leave us a poor review, and that you missed out on the property you were offering on. I can understand to some extent your frustration, however we are always acting in the best interests of our client the vendor who we take instructions from. I would like to take the time to clarify a couple of points:

The property you viewed was empty, very small and required complete renovation, for many that viewed 5 minutes was actually too long. Even with the current COVID viewing time restrictions, viewings on regular properties are substantially longer. Furthermore we are continuously taking applicants back to view properties they are buying, there would have been more than ample time to see the property going forward had your offer been accepted.

Regarding our agent being on the phone, the agent you met received a message from the office regarding a viewing that had cancelled 30 minutes after yours, and simply glanced at his phone long enough to read the message. This message, the time and its content are ‘burnt’ into our system, you are welcome to view it at our office.

Your comment regarding ‘lack of transparency’ refers to the fact we would not reveal the figures other parties have offered. We are always acting in the best interest of our vendors, to reveal these figures would only put them at a disadvantage which is why agents don’t do it. In any case its not always the higher offers that are accepted for many different reasons.

The exposure we offer often means there are often multiple parties trying to buy a property, obviously we can only sell to one party meaning others miss out, including yourself in this instance. We fully understand that it is frustrating and disappointing to those applicants.

We take extreme exception to your unfair comments regarding our ‘professionalism and respect, and that agents are crooks’. We are an extremely professional and fair company working to the very highest standards, which is why we have outsold every other branch in the Bromley borough for the past 4 years.

I would like to take this opportunity to wish you all the best in your property search.

David Thomas
Director

Oceniono na 5 z 5

New purchase

The process was quick and smooth. Everyone was very helpful and responsive.

14 kwietnia 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Dear Elena
Thank you very much for taking the time to leave us a review.
The Thomas Brown team

Oceniono na 5 z 5

Really Great proffessional helpful…

Really Great proffessional helpful service
Very pleased and would use again

7 kwietnia 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Dear John
Thanks very much for your positive review, the team really to appreciate it!

Oceniono na 5 z 5

Very Professional and Helpful

Very professional and helpful Sales and Progression teams. Nothing is too much trouble and friendly advice is given, if required, at all stages. I would definitely use them again and also recommend them.

31 marca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi Eve, thanks for taking the time to post a review, we are always grateful to receive 5 star reviews! Please do recommend us to your friends & family. Thank you.

Oceniono na 5 z 5

Excellent service from Thomas Brown Estate Agents

Excellent service and the Thomas Brown Team were always friendly, efficient and kept me informed of the progress all the way from start to finish.

29 marca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Thank you for your review Mr Morris. We're pleased that you found our service to be excellent. Thank you!

Oceniono na 5 z 5

First-time Buyer

Shane and Katie have been very helpful and quick to respond. They have patiently guided us throughout the process making our experience less stressful.

19 marca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi Jean. Thank you for your 5 star review! The team here at Thomas Brown really appreciate your comments. We always do our best to make the moving process as stress free as possible for our customers.

Oceniono na 5 z 5

I would like to leave a review for…

I would like to leave a review for Thomas Brown Estate Agency. They have recently handled the purchase of my property.

Everyone was very helpful. I would recommend this Agency without hesitation.

Monika Poterek

13 marca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Thank you for your review and your kind comments Monika. It was a pleasure helping you to move house, and we hope you are enjoying your new home!

Oceniono na 5 z 5

A positive experience.

Everything went smoothly and was explained thoroughly and all the staff were helpful and friendly.

8 marca 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Thank you for taking the time to post your review. We really appreciate the feedback, thank you.

Oceniono na 5 z 5

I recently purchased a house through…

I recently purchased a house through Thomas Brown Estates. They are very professional guiding me step by step. They always keep me updated

8 lutego 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi Henry, thank you for your 5 star review, enjoy your new home!

Oceniono na 5 z 5

Helpful, Courteous and Pleasant

Helpful, courteous and pleasant to deal with as a purchaser of a property they were listing.

5 lutego 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi... Thank you for your 5 star review. The team here at Thomas Brown really appreciate your comments on their service, thank you.

Oceniono na 4 z 5

A local agent who knows the area well…

A local agent who knows the area well and worked in a supportive manner.

3 lutego 2021
Opinia niezależna
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Odpowiedź od Thomas Brown Estates

Hi Max, thanks very much for taking time out to post your review. We really appreciate the feedback, thank you.

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