TicketSellers customer service was great when I bought tickets for the Towersey festival this summer. I needed extra help due to being my daughter's carer, and the team were so helpful! I even made a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Purchased etickets for a Christmas event later the same day. Get confirmation that I've paid which states it will be 1-2 days before I get my e-ticket. Presumably they're hand painting the QR codes.... Zobacz więcej
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i have paid £228 of a £260 End of the Road ticket in instalments. The last payment didn't go through as my card had expired and was updated. I have just gone to rectify and pay the outstanding monies... Zobacz więcej
Really poor customer service !I brought a ticket - waited for the confirmation email - however the page had frozen & the email had not arrived - therefore brought another ticket which went through - o... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
TicketSellers was established in 1998 by partners who used to promote large-scale events and recognised the need for an efficient, responsive and capable ticket-selling service; looking after customers as well as clients. They have worked hand in hand for many years with the UK's leading promoters and event organisers to bring you a wide selection of great ticket deals.
Dane kontaktowe
Zjednoczone Królestwo
- 0121 472 6688
- info@theticketsellers.co.uk
- theticketsellers.co.uk
2,5
Słaba
91 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
QUICK, SIMPLE, HELPFUL
Connor provided a quick, smooth service to what I expected to be a long winded process. I actually couldn't believe how easy he made it everything and how helpful he was. I can 100% recommend TicketSellers as a company. I have bought many tickets through them in the past and will continue to do so in the future. Thank you Connor ☺️
3 marca 2021
Opinia niezależna
Odpowiedź od TicketSellers
Hi Michelle,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We just want to say thank you for leaving us a great review back in 2021. We're pleased to hear you had a great experience with us!
Kind regards,
TicketSellers
Impressive and efficient…
They dealt with last years postponement with impressive efficiency and have written to say the cancelled event (fire in the mountain) is again postponed and offering to refund my held over ticket money. I didn’t even have to contact them. Brilliant service from Romana.
16 lutego 2021
Opinia niezależna
Odpowiedź od TicketSellers
Hi Stephanie,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We just want to say thank you for leaving us a great review back in 2021. We're pleased to hear you had a great experience with us!
Kind regards,
TicketSellers
I needed to change my e-mail as lost…
I needed to change my e-mail as lost access to previous one and forward a ticket to next year. Very quick response and dealt with efficiently. Good service.Thank you Amar!
2 czerwca 2020
Opinia niezależna
Odpowiedź od TicketSellers
Hi David,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We just want to say thank you for leaving us a great review back in 2020. We're pleased to hear you had a great experience with us!
Kind regards,
TicketSellers
Great service
Great service, quick response. Missed deadline to change date of tickets due to covid postponing. But one email and all sorted. Thank you.
12 maja 2020
Opinia niezależna
Odpowiedź od TicketSellers
Hi Louise,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We just want to say thank you for leaving us a great review back in 2020. We're pleased to hear you had a great experience with us!
Kind regards,
TicketSellers
Due to covid 19 Gay pride was…
Due to covid 19 Gay pride was rescheduled on a date I am unable to attend therefore had to get a refund .but didn't get full amount back they still charged me for booking fee and credit card fee dont think it is fair in the current circumstances.
10 kwietnia 2020
Opinia niezależna
Odpowiedź od TicketSellers
Hi Teresa,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We're incredibly sorry to hear of your poor customer service experience back in 2020. Covid-19 certainly had a huge impact on the events industry and we're sorry to hear that the rescheduled date of your booked event didn't work for you.
We're pleased to hear that the face value of your ticket was refunded given the circumstances.
Events use agencies to sell their tickets to benefit from the infrastructure set up to do so. In processing and administering your ticket, we incur banking charges, as well as running costs for our platform and business.
In the event of a cancellation, our fees are non-refundable, as per our Terms and Conditions agreed to upon purchase because we have still delivered the service you have paid for. We also incur further charges and administration costs processing your refund.
You can find more information in this Citizens Advice article: https://www.citizensadvice.org.uk/consumer/event-tickets/event-tickets/getting-a-refund-on-an-event-ticket/.
We act lawfully and appreciate it's frustrating for all when events cancel but thankfully, that doesn't happen very often.
Kind regards,
TicketSellers
I bought Shindig tickets but with the…
I bought Shindig tickets but with the COVID-19 situation I sought a refund.
I emailed ticketsellers and got a reply the same day confirming that my refund had been processed and made me aware that it might take longer than normal for the funds to arrive in my account.
They were quick, friendly and efficient
27 marca 2020
Opinia niezależna
Odpowiedź od TicketSellers
Hi Amber,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We just want to say thank you for leaving us a great review back in 2020. We're pleased to hear you had a great experience with us!
Kind regards,
TicketSellers
Terrible experience
Bought boomtown tickets months in advance and was no longer able to attend. Took several attempts to get the names changed on them, including one point where I sent the details of the two girls they were to be changed to, and they responded by sending me back two tickets both with my name on (???). Was ignored over email and twitter multiple times, and when I finally got through on the phone the girl said "oh yeah, I've just been talking to you on twitter", and did not acknowledge the fact she'd stopped replying. Overall way more hassle than it should ever have been.
7 sierpnia 2019
Opinia niezależna
Odpowiedź od TicketSellers
Hi Kirsten,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We're incredibly sorry to hear of your poor customer service experience back in 2019.
We're proud to say that since 2019 many improvements have been made within our Customer Service department since the time of this review and we continue to work on making our service as efficient and helpful as possible.
We hope that things have improved significantly since you posted this review, and actively encourage and welcome all feedback so that we can continue to work on improving our service in the future.
Do feel free to reach out to us via info@theticketsellers.co.uk if you would like to discuss anything further.
Kind regards,
TicketSellers
Awful service
EDIT: Ticketsellers have replied to my review no less than FOUR YEARS after submitting it. My review is an accurate recount of my experience with them back in 2019, and I won't be pressured into deleting it. Own your mistakes, TicketSellers.
I purchased a ticket on an instalment plan, yet my card was declined for the first payment despite having been paid the day before. No explanation was given and now I have to either pay the full amount (which I can't do...hence the plan) or "let the ticket go", as they put it in the email. They intentionally remove links to their customer service in the email to prevent you from contacting them.
I don't understand why, in the 14 day grace period they've given me to pay in full, I couldn't just amend my payment details and make the £60 instalment payment instead. That would be good service, however; something this company apparently knows little about.
2 lutego 2019
Opinia niezależna
Odpowiedź od TicketSellers
Hi Alex,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We're incredibly sorry to hear of your poor customer service experience back in 2019.
We're proud to say that, since 2019, we've introduced a 'get back on track' feature which allows customers to get back on track with failed instalment plans, as well as working closely with promoters to make the instalment payment process as smooth as possible for customers.
We hope that things have improved significantly since you posted this review, and actively encourage and welcome all feedback so that we can continue to work on improving our service in the future. We're aware that there will always be work to be done in order to better the experience for our customers, but we certainly believe that noteworthy improvements have been made since the date of this review.
Do feel free to reach out to us via info@theticketsellers.co.uk if you would like to discuss anything further.
Kind regards,
TicketSellers
Edit: As mentioned, we did not have ownership of our Trustpilot until now - and we wanted to make sure that we responded to everyone to provide an update with what has been actioned since these reviews were made to reflect that feedback was indeed taken on board. We are always looking for ways to improve our service.
We would never expect anyone to delete or change a review. Trustpilot sends automated communications when we want to get in touch with a customer and we're sorry that you feel this has pressured you - that's certainly not what we intended.
Thank you for taking the time to read our response, and once again we apologise for the delay.
Take care,
TicketSellers
Experienced the worst customer service
Experienced the worst customer service. They have messed up my instalment plan by saying that my payment for today was declined even though I have more than enough money in my bank account and have no pending transactions. I am disappointed to be asked “are you sure you really have enough money in your bank account, not being rude” this conversation also started by the customer service lady laughing when she answered the phone and not being able to get her words out to begin with. I ensured I had enough money in this account to cover this payment and now to be told that I have to pay the full amount within 15 days I am extremely disappointed by poor customer service I also still have 5 tickets pending on my account when I actually only have 2 and the correct order that is outstanding not even showing so I can’t even currently pay the full amount.
1 lutego 2019
Opinia niezależna
Odpowiedź od TicketSellers
Hi Chloe,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We're incredibly sorry to hear of your poor customer service experience back in 2019.
We're proud to say that, since 2019, we've introduced a 'get back on track' feature which allows customers to get back on track with failed instalment plans, as well as working closely with promoters to make the instalment payment process as smooth as possible for customers. We're also pleased to inform you that many improvements have also been made within our Customer Service department since the time of this review.
We hope that things have improved significantly since you posted this review, and actively encourage and welcome all feedback so that we can continue to work on improving our service in the future.
Do feel free to reach out to us via info@theticketsellers.co.uk if you would like to discuss anything further.
Kind regards,
TicketSellers
The worst user experience ever
The worst user experience ever. Don't recognise if you're a returning customer when you first try to log in, only after you fill all the form, just to send you back to the beginning. Don't auto fill credit card details so you have to type it all again. It displays a huge message saying 'Your basket expires in 15 minutes' even on mobile phones, taking half of the screen and making it impossible to fill in the required information, have the keyboard up and see where you're typing in at the same time. The list is huge, the only reason I'm using this service is because I don't have other option, given that the event only selected this vendor.
24 maja 2018
Opinia niezależna
Odpowiedź od TicketSellers
Hi Luis,
We've recently taken ownership of our Trustpilot account and wanted to address all reviews we've received thus far - hence our severely delayed reply.
We're incredibly sorry to hear of your poor user experience back in 2018.
We're proud to say that, since 2018, we've made many changes and updates to our platform and continue to do so in order to create a better user experience for our customers.
We hope that things have improved significantly since you posted this review, and actively encourage and welcome all feedback so that we can continue to work on improving our service in the future.
Do feel free to reach out to us via info@theticketsellers.co.uk if you would like to discuss anything further (although we appreciate that many years have passed and you may not wish to).
Kind regards,
TicketSellers
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