TicketSellers Recenzje 

11 of us booked separately to go to a big event. We decided to do it pay monthly, as we have several events we are paying off (we do this each year, it works for us).

Yesterday every single one of us woke up to our banks having a ‘failed transaction’ from Ticketsellers. We all had more than enough money in our accounts, and couldn’t understand why the payment wasn’t taken. We all contacted our individual banks and they all said the same - the payment was taken and then reversed on Ticketsellers end.

Upon reading reviews and speaking to several other people on a Facebook group about Ticketsellers, it’s evident they do this to incur a ‘non-negotiable £2.00 fee for re-instating the payment arrangement’. Apparently they do this ALOT and you can’t ring up ‘to discuss failed payments’ - I wonder why?! Because they ENSURE payments fail!

There are hundreds of people saying the same in the Facebook group who didn’t realise it’s a scam and continued to pay tie £2.00 and then it happened every time their payment was due to be made, meaning they paid £10+ extra on top of the tickets & booking fees & interest for payment plans!

I’ve emailed them. If they don’t respond we will be taking this further as we have evidence from our banks that the payment was reversed on Ticketsellers end and we have been in touch with the organisers with all of our evidence and the proof from the Facebook group/our banks and they are looking into removing the event from Ticketsellers. They have advised if TS do not rectify this immediately, they will take it further and we can cancel our tickets and recieve full refunds and get our tickets through them personally.

Bought 4 tickets the a gig in March, the gig has been cancelled, I was sent refund minus 4 booking fee's, this is an absolute rip off , booking fee's for doing what ! Avoid this company I would never use again ,money grabbing vultures

I have booked early bird tickets for the Newbury festival for August 10/11th, have now been informed I have to attend an important meeting on the same date, have contacted the company by phone was told to email, that I have done, they will not refund, so I asked could the funds be transferred for another event, its not possible, with all this time before the event takes place surely some flexibility could take place, the customer care, does not care couldn't give a monkeys.

Purchased etickets for a Christmas event later the same day. Get confirmation that I've paid which states it will be 1-2 days before I get my e-ticket. Presumably they're hand painting the QR codes. If you can't provide electronic tickets in reasonable time you can't sell for events on the same day. No ability to contact on a weekend to resolve the matter.
Not fit for purpose.

My son turned up for the Lindisfarne Festival with the entry ticket and live in vehicle ticket on his phone. The entry ticket code was scanned and he was told it was invalid as it had already been used to gain entry. The live in vehicle pass was fine. He had to pay another £70 to gain entry. Ticket Sellers have just passed the buck . Someone obviously hacked into their system and stole the ticket. He wasn't the only person that this happen3d to. I'm resigned to not getting the £70 back. Cowboys.

TicketSellers customer service was great when I bought tickets for the Towersey festival this summer. I needed extra help due to being my daughter's carer, and the team were so helpful! I even made a mistake and bought two car parking passes, so I emailed to request a refund. They responded very quickly and processed the refund no questions asked. I received great customer service from Ash, Jo and Mary, very happy!

Insurance last year for COVID was a scam..
Finally found the ticket company I bought Eden Festival tickets June last year with insurance that covered COVID etc. My son got COVID and the Dr advised us not to attend festival under no circumstances. I made a claim went to the doctors who kindly wrote a detailed note of why we should the family of 3 should definitely not be attending the festival. Then I filled out the whole make a claim form, provided them with all relevant information that was asked for. They may use a third party insurance provider but I can't find it. I never heard back from anyone after spending a whole day making sure the refund policy and documents were completed properly, it's only a late review recently due recently finding out I got zero refund from them. And unable to find the insurance company. I was absolutely scammed. If you ever got the chance to buy insurance last year for a festival through ticketsellers please feel free to comment who the insurance company are. I was completely robbed off around £500.

Great that you actually have the option to call rather than have to do everything online - team were really friendly and helpful, only had a five minute wait for call to be answered query was resolved quickly and efficiently Thanks :)

Bought some really great tickets for several events! What an excellent website!

I had a bit of a last-minute panic for an event I was attending and couldn't seem to log on to my account to check my booking. I got in touch via email and the team got back to me pretty swiftly to assist and put my mind at ease. Thank you!

Enormous fee of 20%, extremely bad checkout card payment form, part of the regions are out of alphabetical order, electronic tickets are provided only 1-2 days after payment. The worst ever ticket seller at highest price.

Missed payments due to unforseen circumstances. Jo was very helpful and sorted my issue out.

Event got cancelled. Took 2 months to get a refund and even when I did I was out of pocket because they kept the booking fee. It's not my fault the event got cancelled - why should I now be out of pocket?

Needed to make a change to a booking and it was a breeze. Special thanks to Georgia in the customer service team who went out of her way to help me and was a pleasure to talk to throughout. There are waiting times but I got through each time within 5-10 minutes of being on hold.

Terrible services. I booked at ticket online at their portal but I was denied entry at the event because they asked to buy another ticket too in order to keep my original ticket valid. it was nowhere mentioned on ticketseller while I was buying the ticket. Also they ticket says that their customer care is 24X7 but they are available only in morning for few hours. Moreover, they don't take the calls. I called them monday morning again. This time a lady took the call after a long wait and was so ignorant and rude that she hung the call without listening. I wish I could give them even lessor rating

It took an hour on the phone during work time to sort absolutely nothing out. Paid for a ticket and didn’t receive the email off them. Received no emails off them even to reset the password. Terrible customer service and no support.

They refunded me the fee, minus £2. They haven't provided any value for the £2.

SCAM! Took my money and no ticket. Uncontactable. Can't believe they haven't been shut down. AVOID!

My ticket arrived the day after the event and they refuse to give a refund.
Do not use this company they will keep your money and you will not get your tickets!!

BUYER BEWARE!!

Companies like this are thankfully why credit card companies protect your purchases. Completely no integrity or honesty. Stay away if you can.