TicketSellers Recenzje 

Trying to book a ticket for the Southampton Boat Show, but the Payment page does not allow you to click in the boxes and enter your card details. So I guess I'm not going! :-(

Prompt refund when couldn't attend festival. Arrived within 2 days and communicated well throughout

Prompt replies and a helpful service emailing real human beings

Incredible service and company, it’s my first time doing a festival as a carer and was unaware of the help offered but found assistance easily and quickly. 5/5!

Amazing quick straight forward help, even over a weekend I got responses and retrieved my own fault muddled up ticket booking. Thank you 😊

Excellent service. The person I spoke to on the phone couldn’t answer my query so immediately rang the organisers and came back to me about an hour later with the answer. Couldn’t have asked for more.

Amazing service!!! I booked tickets accidentally for the wrong day and TicketSellers kindly swapped the day for me and responded to my email on a Sunday! Would definitely use them again for future events I need tickets for. A*****

I ordered some tickets for Birmingham Pride at the start of the month. There was a problem with the payment but with one email Ash sorted it all out. Great service!

Excellent customer service when I gave an incorrect email address for my tickets to be sent too. The agents sorted my mistake quickly, professionally and were friendly.

Very good service, easy to purchase tickets, easy to download/retrieve tickets, overall very good

Tickets quickly and easily bought. They then refunded me when I accidentally bought two sets of tickets for the same event

I needed some help and they replied super quickly and sorted my problem, they were really helpful.

Excellent customer service. I managed to lose my ticket confirmation emails somehow and they were resent to me about one minute after I enquired. Great, friendly service.

I had to contact these guys as I missed one of the child tickets from my order. They dealt with it quickly and efficiently with great communication and a very friendly response. Couldn't be happier. Thank You.

Really appreciated the helpful and friendly customer service, when I needed to speak to an advisor, both on the phone and over email. It's refreshing when you get to speak to an actual person, they don't take forever to pick up the phone and they can resolve your issue. Yes!

Quick response and excellent customer service when we needed a refund.

This company went above and beyond to answer my questions and when they needed to check with the venue for anything that they were unable to answer I was kept updated and they gave reassurance that I hadn't been forgotten.

Thanks especially to Georgia.

I needed a refund on one of the tickets I purchased - customer service was excellent, the whole process was fast and seamless. Thank you!

Brilliant customer service team. Always quick and helpful responses. Zero complaints, will use these guys again. Thanks for your help!

I am amending this review to reflect my customer service experience. I still would like to warn individuals about the high (about 10%) hidden fees that will not be refunded even when an event is cancelled. Also wanted to remind people to always check the terms and conditions. Especially if you are spending a fair bit of money. I think TicketSellers has been investing in their customer service team, having had awful reviews in the past - so credit where credit is due.

I still feel that as only 1% (digitaljournal.com, 2020) of people read the terms and conditions, that TicketSellers would benefit from a bit more transparency regarding the ‘hidden fees’ because expecting a customer to phone in (the number looks like it charges for calls, too) to find out what the hidden fees would be, just feels a bit deceptive and pretty unrealistic.

Despite still feeling that the way TicketSellers operates needs to improve - even if they describe it as “standard practice” - I’m not sure such high hidden fees really are standard. Previously I have had an event cancellation and was refunded in full - so I know that in this unlikely situation where an event is cancelled it is possible to not be charged.

Thank you TicketSellers for investing in your customer service - after speaking with a few members of your team I want to show my appreciation for your attentiveness to your job and resolving this matter.