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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Twice in the past month I have used the contact details provided on The Snugg website and twice I have not received a reply. It is also notable that they no longer have a contact telephone number. I... Zobacz więcej

Oceniono na 1 z 5

Have to emailed twice and sent four Messages since Friday. I have had no response very disappointed.

Oceniono na 5 z 5

Sometimes it’s only when you have a problem with the item you purchased, that you find out if it’s 5* service! I can definitely confirm SNUGG live up to 5*! My iPad case was 2 years old, lovely red... Zobacz więcej

Oceniono na 5 z 5

Snugg wireless keyboard developed a fault ie some keys not working. Contacted customer services and emailed a small video as requested 2 days ago and new keyboard arrived today around 2.30-45. What... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z komputerami i akcesoriami

Napisane przez firmę

TheSnugg.com is here to help bring quality smartphone and tablet accessories to to the world. When Snugg started, one of the first things that was said was ‘we don’t do cheap, we do quality’ and that remains the same now. All of the products we stock on the site we believe to be great products, in function and quality, and the only reason they get on the site is because we actually love them and use them ourselves.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(2473)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent product and customer service

I bought a Snugg cover for my iPad mini about 16 months ago and was really pleased with the quality and fit, so much so that I bought the same cover for my iPhone! I recently had a problem with the iPad cover and contacted Snugg who confirmed that it was covered by a lifetime guarantee and sent a replacement within days! Very impressive customer service!

3 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Outstanding service

The service from Snugg is outstanding and the lifetime guarantee is definitely true. I had had my phone cover for 5 years which I consider to be a long time for such an item. The internal clips broke and I contacted Jim at Snugg. Within 48 hours they were sending me my free of charge replacement. 100% recommend them.

11 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Snugg covers - 5 star all the way

I can’t recommend snugg phone covers more highly. I’ve used them for several phones and know my phone is safe and secure. Communication with Jim and Anna is excellent, very helpful and sort any issues quickly.
I had an issue with my phone cover, leather was wearing in several places for no apparent reason and leather lifting from the case. Sent a few photos to Snugg and within days received a new case.
Snug’s lifetime guarantee gives you peace of mind and you know you will receive 5 star treatment. This company and product is fabulous- highly recommended.

17 marca 2023
Opinia niezależna
Oceniono na 5 z 5

5 stars for product

5 stars for product, service and warranty. Can't fault them. My problem was solved promptly, courteously, and efficiently. Many thanks. Will always use The Snugg

14 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Great product, customer service and warranty

I had used my Snugg iPad case with keyboard for my years, it not only protected my iPad on those occasional drops or stepped on by my young grandson…it as well worked near flawlessly too… then a sudden issue with keyboard..and after a few “try this option” fixes from the support team… it was deemed a replacement was necessary… that arrived promptly…so all good to go again!!!
5 stars for product, service and warranty…. hopefully when I upgrade my iPad … I will also get a new Snugg for it… thanks again.

13 marca 2023
Opinia niezależna
Oceniono na 5 z 5

I have owned Snugg cases for my iPad…

I have owned Snugg cases for my iPad and for my families iPads for many, many years now. It is my go to brand for cases. Recently, I had the most recent one have an issue with the two layers of leather staying together. Snugg stepped right up to the plate and replaced it with a new one and stood by their product. Excellent customer service and a company that stands behind their customers. Highly recommend Snugg and it's cases!!

6 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent quality iPad cover.

I purchase a Snugg for my iPad over ten years ago. While it has some mileage on it, it still performs like the day I bought it. The construction fit and stitching are excellent. The Snugg I purchased for my new iPad has the same fine quality. Customer service was very good.

31 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Customer Service Support

Customer service team was very helpful with providing shipping information. I ordered the Snugg iPad Pro 12.9 case w/ keyboard. Works well. I also have the same case for my iPad mini for several years now and work great!

30 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Lifetime guarantee - and they mean it

I replaced my very old Snugg phone case in July with a new one - I felt that I had certainly had my moneys worth from the old one. Unfortunately part of the plastic casing broke off the new one and I felt that this was possibly a ‘fault’, so I took a photo and sent it to customer services. I had an immediate reply, asking me for further evidence of purchase eg order number. After a couple of further clarification emails - which were always polite, professional yet personable I was told that a replacement was in the post, arriving on24th December. I am extremely impressed with the customer service of this company and thank Jim and Anna for their ‘way of being’ with me, the customer.

24 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Perfect quarantee

Perfect quarantee. They changed my case after 6 years use - without any problems, complaints or anything. Really a full-lifetime-quarantee! Highly recommended!

20 grudnia 2022
Opinia niezależna
Oceniono na 4 z 5

Phone case

Had a problem with the case , but no problem I contacted the seller and it was all sorted out. Excellent customer service and communication !

11 grudnia 2022
Opinia niezależna

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