Twice in the past month I have used the contact details provided on The Snugg website and twice I have not received a reply. It is also notable that they no longer have a contact telephone number. I... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Have to emailed twice and sent four Messages since Friday. I have had no response very disappointed.
Sometimes it’s only when you have a problem with the item you purchased, that you find out if it’s 5* service! I can definitely confirm SNUGG live up to 5*! My iPad case was 2 years old, lovely red... Zobacz więcej
Snugg wireless keyboard developed a fault ie some keys not working. Contacted customer services and emailed a small video as requested 2 days ago and new keyboard arrived today around 2.30-45. What... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
TheSnugg.com is here to help bring quality smartphone and tablet accessories to to the world. When Snugg started, one of the first things that was said was ‘we don’t do cheap, we do quality’ and that remains the same now. All of the products we stock on the site we believe to be great products, in function and quality, and the only reason they get on the site is because we actually love them and use them ourselves.
Dane kontaktowe
Lawford House, Albert Place, N3 1QA, London, Zjednoczone Królestwo
- ContactUs@TheSnugg.com
- thesnugg.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
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Inni użytkownicy przeglądali również
Excellent product and customer service
I bought a Snugg cover for my iPad mini about 16 months ago and was really pleased with the quality and fit, so much so that I bought the same cover for my iPhone! I recently had a problem with the iPad cover and contacted Snugg who confirmed that it was covered by a lifetime guarantee and sent a replacement within days! Very impressive customer service!
Outstanding service
The service from Snugg is outstanding and the lifetime guarantee is definitely true. I had had my phone cover for 5 years which I consider to be a long time for such an item. The internal clips broke and I contacted Jim at Snugg. Within 48 hours they were sending me my free of charge replacement. 100% recommend them.
Snugg covers - 5 star all the way
I can’t recommend snugg phone covers more highly. I’ve used them for several phones and know my phone is safe and secure. Communication with Jim and Anna is excellent, very helpful and sort any issues quickly.
I had an issue with my phone cover, leather was wearing in several places for no apparent reason and leather lifting from the case. Sent a few photos to Snugg and within days received a new case.
Snug’s lifetime guarantee gives you peace of mind and you know you will receive 5 star treatment. This company and product is fabulous- highly recommended.
5 stars for product
5 stars for product, service and warranty. Can't fault them. My problem was solved promptly, courteously, and efficiently. Many thanks. Will always use The Snugg
Great product, customer service and warranty
I had used my Snugg iPad case with keyboard for my years, it not only protected my iPad on those occasional drops or stepped on by my young grandson…it as well worked near flawlessly too… then a sudden issue with keyboard..and after a few “try this option” fixes from the support team… it was deemed a replacement was necessary… that arrived promptly…so all good to go again!!!
5 stars for product, service and warranty…. hopefully when I upgrade my iPad … I will also get a new Snugg for it… thanks again.
Snugg always provides excellent…
Snugg always provides excellent customer service. Thank you Anna and Jim, true professionals.
Exceptional customer service
Exceptional customer service, well-informed associate, Prompt response, friendly and efficient replies.
Excellent customer service
I have owned Snugg cases for my iPad…
I have owned Snugg cases for my iPad and for my families iPads for many, many years now. It is my go to brand for cases. Recently, I had the most recent one have an issue with the two layers of leather staying together. Snugg stepped right up to the plate and replaced it with a new one and stood by their product. Excellent customer service and a company that stands behind their customers. Highly recommend Snugg and it's cases!!
Excellent quality iPad cover.
I purchase a Snugg for my iPad over ten years ago. While it has some mileage on it, it still performs like the day I bought it. The construction fit and stitching are excellent. The Snugg I purchased for my new iPad has the same fine quality. Customer service was very good.
Excellent service and communication and…
Excellent service and communication and quickly resolved replacement I pad cover under lifetime guarantee
Would recommend to anybody
Excellent product. Superb customer service
Excellent product.
Protects my Iphone 13 pro max
I keep my ID and credit cards too.
Superb customer service and product guarantee
Excellent customer service
Excellent customer service.
The Snugg Lifetime Guarantee is honoured with minimum fuss.
My iPad cover was damaged so I…
My iPad cover was damaged so I contacted Snuggs. I found the staff very understanding, patient and efficient.Excellent and polite service.
Customer Service Support
Customer service team was very helpful with providing shipping information. I ordered the Snugg iPad Pro 12.9 case w/ keyboard. Works well. I also have the same case for my iPad mini for several years now and work great!
Lifetime guarantee - and they mean it
I replaced my very old Snugg phone case in July with a new one - I felt that I had certainly had my moneys worth from the old one. Unfortunately part of the plastic casing broke off the new one and I felt that this was possibly a ‘fault’, so I took a photo and sent it to customer services. I had an immediate reply, asking me for further evidence of purchase eg order number. After a couple of further clarification emails - which were always polite, professional yet personable I was told that a replacement was in the post, arriving on24th December. I am extremely impressed with the customer service of this company and thank Jim and Anna for their ‘way of being’ with me, the customer.
Perfect quarantee
Perfect quarantee. They changed my case after 6 years use - without any problems, complaints or anything. Really a full-lifetime-quarantee! Highly recommended!
Phone case
Had a problem with the case , but no problem I contacted the seller and it was all sorted out. Excellent customer service and communication !
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