The Rum Company Recenzje 

178
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

There is always a great selection of different types of rum to choose from. In addition, the service and delivery has always been excellent. If you like rum, you will like The Rum Company!

Oceniono na 5 z 5

Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great selection of Rum, Beckfords cacao and coffe a must if not tried. Looking forward to Lugger spiced rum, it is a gift but look forward to the feedback 😀

Oceniono na 5 z 5

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z alkoholem

Napisane przez firmę

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

178 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(178)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 49

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Oceniono na 3 z 5

Strange subscription model, currently in a month long wait from payment to receiving first box.

Got an email requesting a review before I've even received my subscription order...

Ordered on the 1st of the month and won't get my first order until around the 7th of the following month which is very bizarre

Spoke to somebody on live chat that explained that to me as it's unclear. Suggested that they'd be improving their system in the future... but launched the subscription model without being able to ship them out when initially ordered? Makes no sense.

My husband wants to try different rums so I've continued with the order and now I'm in the month long wait from paying for the subscriptions first month to actually receiving it... if I hadn't contacted them and changed the date of payment then I'd be making another payment before I received the first box!

The product may well be worth the wait but in my opinion, if it wasn't for my husband wanting to try different rums and the limited amount of legitimate alcohol subscriptions available, I wouldn't have paid up front for something that I wouldn't get for a month. I'd expect the payment to be taken on despatch or for the order to be shipped shortly after paying and then reoccurring on the same day each month.

We shall see how it goes!...

But leaving a review for people of the future that are also feeling a bit confused about the subscription model!

1 czerwca 2024
Opinia niezależna
Logo The Rum Company

Odpowiedź od The Rum Company

Hi Samantha,

Thanks for your review.

We always look for opportunities to improve our service and appreciate your feedback. You are correct, around 400 boxes are packaged, labelled and posted after a very long day at the start of each month and should be received by the 7th of each month, but we understand the initial wait may be frustrating, especially if purchased for a gift.

Apologies for any confusion, and we hope when your first box is received that you may consider improving our rating.

Oceniono na 5 z 5

Great selection of flavoured rums

Great selection of flavoured rums with tasting notes and other information, neatly displayed in a good quality box. The whole gift was presented well. Arrived on time and well packaged. Altogether a good purchase and I'm very happy with the product and its' contents.

3 czerwca 2024
Opinia niezależna
Logo The Rum Company

Odpowiedź od The Rum Company

Hi Gordon!
Thanks for your kind words, and we hope you enjoyed your gift set!

Oceniono na 5 z 5

good price

good price, like the light hearted descriptions of the rums and fast delivery

17 maja 2024
Opinia niezależna
Logo The Rum Company

Odpowiedź od The Rum Company

Hi Christopher, thanks for taking the time to review us, and we hope to see you again!

Oceniono na 5 z 5

Great sulphite free selection

Great sulphite free selection . Very helpful information when you have allergies. Easy ordering. Next day delivery option. Great service for presents! Impressive!

24 maja 2024
Opinia niezależna
Logo The Rum Company

Odpowiedź od The Rum Company

Hi Susan, great to hear you found what you were looking for! Cheers, Tom

Oceniono na 5 z 5

Norfolk Rum, no better Rum

Always a joy to see the Norfolk Rum stand at the local farmer's markets. My husband is a whiskey drinker and myself a gin lady but the dark spice rum is our go to Friday night drink. It's the best on the market, we even gifted to friends in the USA recently. I also very much enjoy the honey and vanilla rum, whilst my husband enjoys the Navy strength.

10 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

This Rum is amazing

This Rum is amazing , I’ve bought it on a few occasions.
The customer service is amazing ! Recently had a lost parcel and they were really quick at dealing with the issue and made sure I received my purchase .
Sure the rum is a little more expensive than your usual supermarket brands but it’s sooo worth it ! Delicious
The Caramel Rum is my favourite. we also bought the gift set which is really well presented and nice sizes of bottles , love the cards in there with infomation too

15 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

I can only agree with what one other…

I can only agree with what one other person has said, awful website no search function what so ever. Tried browsing on two different dates and nothing

5 grudnia 2023
Opinia niezależna
Logo The Rum Company

Odpowiedź od The Rum Company

Hello Robert!

Thanks for the review.

As you explained in your email to us, your issue was that your browser wasn't allowing you to click on links on the website, not that we didn't have a search function. We would hate for anyone to get confused and think there is no ability to search through our 400 rum bottles and gift sets.

We are very sorry to hear you had this issue today. We have just had our 500,000th visitor on the website and this is the first record of this issue, so sounds like you got unlucky this time. We emailed you with multiple links to help navigate our site while you had this issue and offered to assist further and help with recommendations, hopefully, they were of use.

To assist anyone reading this worried they won't be able to find the search area, if you just visit our home page or our shop page, it will probably be the first thing you see in the top center of the screen.

Merry Christmas and sorry again that we couldn't help you this time.

Tom

Oceniono na 5 z 5

Easy to use

Easy to use, great service, run by a friendly bunch who love their rum! Will always be coming here first for future rum purchases!

1 listopada 2023
Opinia niezależna
Logo The Rum Company

Odpowiedź od The Rum Company

Thanks for the review Jason! Let us know if you need any recommendations!
Tom

Oceniono na 1 z 5

Terrible website

Terrible website. There is no search function at all. If you want a quick purchase of a favourite brand go somewhere else. This is more for novelty shopping and presents. If you know rum, it is a waste of time. I just gave up.

The Rum Company have reported this review as fraudulent, because I did not make a purchase...even though the point of the review is that I have been unable to make a purchase because they have no search function on the website that is visible on my browser (Safari on both Mac and iPad). Make of this what you will....

15 listopada 2023
Logo The Rum Company

Odpowiedź od The Rum Company

Hi Laurence,

We are sorry to hear you didn't like our website and were unable to find any of our search bars sections on our home page or our shop pages and felt your only option was to give us our first non-5-star review. I will pass your comments on to our web team to see if we can make them any clearer.

Please contact us directly in future if you ever have any issues as we are always willing to help our customers find exactly what they are looking for.

Our team of two only started this business in 2020 to introduce the world to the amazing British rum brands there are, and we are very proud to now have over 350 bottles to choose from and almost 50 gift sets. There are thousands of amazing rums we don't stock yet as a small business but hope to in the future.

If there is something you specifically are looking for that we don't have, we will happily assist you in finding a bottle elsewhere online, as that's how proud we are of our customer service.

Kind regards,
Tom

Oceniono na 5 z 5

Wonderful gifts!!

Bought a set of Welsh rums for a 50th birthday for a Welsh friend. He was blown away by how beautifuly it was packaged, and he never knew they existed which made it even more special. Looks so impressive and expensive! Arrived in perfect condition and on time. Will be my go to site for future gifts!

13 listopada 2023
Opinia niezależna
Logo The Rum Company

Odpowiedź od The Rum Company

Thank you Lee for your amazing review! We are delighted your friend loved their gift! We pride ourselves on our high-quality products, excellent customer service, and fast safe shipping and we appreciate you taking the time to acknowledge our efforts. Kind regards, Tom

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