First, my return too way too long to process a refund. It was $3000 and it took almost 1 month. Secondly, I have consigned many items and specifically asked TRR NOT to discount my high value items... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Zobacz więcej
Reakcja na opinię
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Zobacz więcej
Reakcja na opinię
Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Dane kontaktowe
66 E. Walton St., 60611, Chicago, IL, Stany Zjednoczone
- (312) 626-0340
4,0
Dobra
182 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service when…
Excellent customer service when returning an item. Gave a 4 due to the restocking fee of $6.95 when returning to the store.
24 stycznia 2026
Odpowiedź od The RealReal - Chicago
We appreciate your feedback and are glad our service was helpful during your return. We've noted your comment regarding the restocking fee.
My experience was horrrible
My experience was horrrible. The bag was so dirty inside I found hair hair tied toothpicks and the customer service agent that I talk to about it is the rudest ever. Never again
16 stycznia 2026
Odpowiedź od The RealReal - Chicago
We're very sorry to hear about the condition of the bag and the interaction with our agent. Please email us with details at reviews@therealreal.com for help.
Didn’t receive my package.
13 stycznia 2026
Odpowiedź od The RealReal - Chicago
We regret that your package was not received. Please email us at reviews@therealreal.com with details so that we can help further!
Honestamente muy buena calidad de ropa…
Honestamente muy buena calidad de ropa y excelente servicio
15 stycznia 2026
Opinia niezależna
Odpowiedź od The RealReal - Chicago
Thank you for your feedback!
The shipping is fast.
1 stycznia 2026
Odpowiedź od The RealReal - Chicago
We’re so happy to hear this and appreciate your feedback on the shopping experience. We hope to see you again soon!
Odpowiedź od The RealReal - Chicago
We appreciate your feedback and regret that the sizing was inaccurate. Please email us with details at review@therealreal.com for help.
The service is always top notch
The service is always top notch. Any time I go in the store, the staff is kind and enthusiastic which I love.
3 stycznia 2026
Odpowiedź od The RealReal - Chicago
We're glad you appreciate the top-notch service and the kind, enthusiastic staff. We appreciate you taking the time to share your positive experience!
Don't ever buy anything with material…
Don't ever buy anything with material like shoes or jackets they sent me shoes and the material on the top part had bed bugs this company is garbage they don't review or look at any of their items that's material I'm so pissed off,, I bought them from their website and this is what I got how gross can you be...
8 stycznia 2026
Opinia niezależna
Odpowiedź od The RealReal - Chicago
We’re extremely concerned to hear this and take claims like this very seriously. This is not the standard we hold for our items or our authentication and inspection process, and we understand how upsetting and alarming this experience must have been. We want to investigate this immediately and make this right for you. Please contact us as soon as possible at reviews@therealreal.com so our team can assist you directly and address this matter with urgency.
Odpowiedź od The RealReal - Chicago
Thank you for your feedback!
The wallet arrived with the snap…
The wallet arrived with the snap closure not working at all, it was not listed as part of the things wrong with the item
28 grudnia 2025
Odpowiedź od The RealReal - Chicago
We regret the snap closure arrived not working. We'll examine how the item was described and prevent this issue from happening again. Please email us at reviews@therealreal.com with details for help.
Odpowiedź od The RealReal - Chicago
Thank you for your feedback!
All Around Terrific Experience
The Hermes belt was essentially BRAND NEW, in its original box, shipped perfectly and received earlier than expected.
24 grudnia 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that you received the Hermes belt in excellent condition, with perfect shipping, and ahead of schedule. Thank you for your positive feedback!
Great customer service!
The sales associate was great. He placed an online order for me because I was having difficulty with checkout. I feel that the shipping time is a little too long. This has no reflection on the store because the merchandise is being shipped from elsewhere.
21 grudnia 2025
Odpowiedź od The RealReal - Chicago
We're glad you enjoyed the help from our sales associate! We appreciate you bringing the shipping time to our attention. We'll review our processes to see how we might improve. Thanks for your feedback!
Odpowiedź od The RealReal - Chicago
Thank you for your feedback!
Happy Browser
I enjoyed the variety in the category I was searching.
I found exactly what I was looking for.
The transaction went very smooth.
3 grudnia 2025
Odpowiedź od The RealReal - Chicago
We're happy to hear that you found what you were looking for and that your transaction went smoothly. We appreciate your positive feedback and thank you for your time.
Odpowiedź od The RealReal - Chicago
Thank you for your feedback!
Very helpful staff members.
16 listopada 2025
Odpowiedź od The RealReal - Chicago
Thank you for your feedback!
It came on time and I thank you for…
It came on time and I thank you for that because I really needed it for special occasion and it arrived in good condition and it was beautiful and always wanted one and I finally got it so thank you
4 grudnia 2025
Odpowiedź od The RealReal - Chicago
We're so happy to hear that your order arrived on time and in good condition for your special occasion! We're glad you finally have the item you've always wanted. Thank you for your positive feedback!
When I made my order I went into PayPal…
When I made my order I went into PayPal and it went straight to my bank and pulled the money. I want to pick from options such as Pay in 4. I contacted The Real Real immediately. I wrote on several of your sites. I recieved the message immediately that I wanted to cancel the order and I was told "it was too late that the package had shipped". How does that happen when it's on a Sunday night when they are closed. So I called first thing the next morning, Monday and got the same message. I was going to re-order it on my credit card. But never given the chance. You need coverage for the weekend and a better way. There is no way you can cancel on your site. That's just not right. So I had it taken out of my bank account with has caused me issues financially this month.
1 grudnia 2025
Odpowiedź od The RealReal - Chicago
We appreciate you sharing your experience. We're sorry to hear about the issues with your order, the payment options, and the cancellation process. Please email us at reviews@therealreal.com if we can help with anything.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.