This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Zobacz więcej
Smells nice when you open it completely, but is very faint when the lid is put back on to hang it in the car, even when unscrewed as much as it can be. This is disappointing, as it doesn't make the... Zobacz więcej
Reakcja na opinię
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Dane kontaktowe
Zjednoczone Królestwo
- help@thepremiumfragrance.co.uk
- thepremiumfragrance.co.uk
3,3
Średnia
166 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od The Premium Fragrance
Dear Kathryn,
Thank you for your honest feedback! We're glad to hear you enjoyed the scent and found it to be good value for money. While our fragrances are inspired by popular designer scents, we understand they may not be identical. We aim to offer a similar experience at an affordable price.
If you ever need help selecting a fragrance closer to your preferences, our team is happy to help!
Warm regards,
Customer Support Team
The Premium Fragrance
📧 help@thepremiumfragrance.co.uk
Quick response and delivery
7 lutego 2025
Odpowiedź od The Premium Fragrance
Dear paul,
Thank you so much for your kind words! We're really glad to hear you were happy with our quick response and delivery. We always aim to make your experience as smooth and fast as possible.
Looking forward to serving you again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Very disappointed with the product…
Very disappointed with the product doesn’t smell at all in the car
14 stycznia 2025
Odpowiedź od The Premium Fragrance
Dear David,
We're truly sorry to hear that you’re disappointed with the car fragrance. We completely understand how frustrating it is when a product doesn’t meet expectations, especially when scent is such a personal and important detail.
We’d love the chance to make things right. Please feel free to email us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be happy to assist you further.
Warm regards,
Customer Support Team
The Premium Fragrance
Fast delivery
Fast delivery, 30ml poison replica, not sure it smells like the original poison. Nevertheless it has a nice smell, a little pricey.
3 stycznia 2025
Odpowiedź od The Premium Fragrance
Dear Fiona,
Thank you for your honest review and for giving us a 4-star rating, we truly appreciate your support.
We’re glad to hear your order arrived promptly and that you enjoyed the scent overall. We understand it didn’t quite match the original Poison, and we know how important those small differences can be, especially with such iconic fragrances. Your feedback helps us continue improving.
If you'd like to explore other options or need help choosing something closer to what you're after, feel free to reach out to us anytime at help@thepremiumfragrance.co.uk. We’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
The perfume is definitely a touch of…
The perfume is definitely a touch of luxury that makes you feel brand new! It lasts for a long time and I would highly recommend. I had the BARCELONA - Inspired by 'good girl'
10 stycznia 2025
Opinia niezależna
Odpowiedź od The Premium Fragrance
Thank you for your wonderful feedback!
We’re so pleased to hear you enjoyed BARCELONA – Inspired by 'Good Girl'. It’s great to know the scent gave you that luxurious feeling and lasted throughout the day, exactly what we strive for with every fragrance.
Your recommendation truly means a lot, and we can’t wait to welcome you back for your next order!
Warm regards,
Customer Support Team
The Premium Fragrance
I ordered Si and you sent the wrong…
I ordered Si and you sent the wrong perfume. Didn’t have time to change it as was a Christmas present
10 grudnia 2024
Odpowiedź od The Premium Fragrance
Dear Melenie,
We're really sorry to hear about the mix-up with your order, especially during such an important time.
We understand how frustrating it must have been to receive the wrong perfume when it was meant as a Christmas gift. While we always aim for accuracy, mistakes can happen, and we truly apologise for the inconvenience caused.
If you haven't already, please contact our customer support team at help@thepremiumfragrance.co.uk with your order number, we’ll be more than happy to look into a resolution for you, whether that’s a refund or a replacement. Your satisfaction is important to us.
Warm regards,
Customer Support Team
The Premium Fragrance
Odpowiedź od The Premium Fragrance
Dear Matthew,
Thank you for your kind feedback! We're pleased to hear everything met your expectations.
We truly appreciate your support and look forward to your next visit.
Warm regards,
Customer Support Team
The Premium Fragrance
Inexpensive, but not cheap!
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their fragrance in a small spray before buying the full size. I am told that the scent lasts as long as the very expensive counterparts. Would definitely recommend.
2 grudnia 2024
Odpowiedź od The Premium Fragrance
Thank you for your feedback!
We’re delighted to hear that your order arrived quickly and was well packaged. It's great to know the recipients enjoyed trying out the fragrance samples before committing to a full-size bottle.
We’re especially pleased to hear they found the longevity comparable to more expensive options, that’s exactly what we aim for. Your recommendation truly means a lot.
If you ever need assistance choosing new scents or gifting ideas, we’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Avoid! Doesn’t smell like the original and they don’t reply to emajls
Tokyo smells nothing like Lost Cherry, not even a bit. I’ve emailed twice for a refund and have been ignored on both occassions. They’ve provided an unusable and misdescribed product and stolen my money in the process!
9 grudnia 2024
Odpowiedź od The Premium Fragrance
Dear Arundel,
We’re truly sorry to hear that your experience with our Tokyo fragrance did not meet expectations, especially in terms of similarity to the original scent. We also sincerely apologise if your emails have gone unanswered, that’s not the level of service we strive to provide.
Please be assured that your satisfaction matters to us. We take refund and exchange requests seriously and invite you to contact us again at help@thepremiumfragrance.co.uk with your order number, so we can resolve this promptly.
We appreciate your patience and hope to make things right.
Warm regards,
Customer Support Team
The Premium Fragrance
No instructions for use included.
Arrived quickly from order. Not as I expected from the photo description. I ordered the car fresheners for a gift, the bottle of perfume hangs from a string but there were no instructions to the way the perfume can be expelled from the bottle. They were quite expensive for car air fresheners so a bit disappointed that they will not be used.
9 grudnia 2024
Odpowiedź od The Premium Fragrance
Dear Gael,
We’re glad to hear your order arrived promptly, but we’re sorry to learn that the car fresheners didn’t meet your expectations. Your comments regarding the lack of instructions and overall design are important to us, and we understand how that could be disappointing, especially when purchasing as a gift.
We’re always looking to improve our product experience and will definitely take your suggestions into account. If you need guidance on how to activate the fragrance or would like to discuss a possible resolution, please don’t hesitate to contact our support team at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Excellent product
Excellent product, friends have remarked on it and are going to order before Christmas
26 listopada 2024
Odpowiedź od The Premium Fragrance
We're absolutely delighted to hear you’re enjoying the fragrance and even more thrilled that your friends have noticed it too, that’s one of the best compliments we could hope for! It means a lot to us that you're happy with your experience, and we’re excited to welcome your friends before the holidays as well.
If there's anything we can do to help with future orders or fragrance recommendations, we’re always here and happy to assist.
With warmest regards,
Customer Support Team
The Premium Fragrance
Odpowiedź od The Premium Fragrance
Dear Percy,
Thank you for your feedback.
We’re genuinely sorry to hear that the fragrance didn’t meet your expectations and made you feel unwell, your comfort and satisfaction are very important to us.
As scent preferences can vary from person to person, we completely understand your concerns. We’d love to help you find something more suitable, or assist you with a return or exchange if needed.
Please get in touch with our support team at help@thepremiumfragrance.co.uk, and they’ll guide you through our refund and exchange policy.
Warm regards,
Customer Support Team
The Premium Fragrance
Odpowiedź od The Premium Fragrance
Dear Afran
I am sorry for the disappointment on this occasion. Please get in touch with us at help@thepremiumfragrance.co.uk, and we will be happy to look into this for you.
Best regards
Alex
It really does smell like Miss Dior. Well done 👏
I wasn't really expecting much because of the price but wow.
29 listopada 2024
Odpowiedź od The Premium Fragrance
We're thrilled to hear that you’re loving the product, Tracy!
Odpowiedź od The Premium Fragrance
Thank you for the five-star review!
Potent
Just bought six 100ml bottles after first hearing about them on a computer forum a few days ago. Christmas is coming up, and I didn't want to spend the same amount of money on one original when I can have six of these. Wasn't sure what they would be like, but damn!! they are quite potent. My selection was baccarat rouge, aventus, boss bottled, oud for greatness, spicebomb and sauvage. I've only tried spicebomb and oud so far, both smell the same as the originals. This morning I put some oud on at 6am, it's now 3pm and you can still smell me a mile off! The projection and longevity is very good which must mean they do infact use a lot of perfume in the mix (im told 20%-30%) which is excellent for a clone. In fact, I'd say they perform better than the originals....edit: it's now 8pm and still going strong.
18 listopada 2024
Opinia niezależna
Odpowiedź od The Premium Fragrance
Hi Glen,
Thank you so much for your amazing feedback! 🌟 We're delighted to hear that you had such a positive experience with The Premium Fragrance.
Your support and recommendation mean the world to us, and we're thrilled that you're loving the long-lasting scents. We can't wait to serve you again soon! 😊
Warm regards,
TEAM TPF 💕
Odpowiedź od The Premium Fragrance
Hey Lou
Thank you for sharing your experience! 😊 We're so glad to hear that you loved our prouct. Providing excellent customer service is our top priority, and we're thrilled to have made your experience a positive one.
If you ever need further assistance, don't hesitate to reach out—we're always here to help! 🙌
Kind regards,
TEAM TPF
Odpowiedź od The Premium Fragrance
Hi Susan
Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that you enjoyed our fragrance and packaging.
We greatly value your loyalty and look forward to serving you again soon. Thank you for choosing The Premium Fragrance! 😊
Warm regards,
TEAM TPF 💕
Excellent service
Excellent service. Delivery was on time . Was kept upto date from start to finish. The products are absolutely amazing. Will definitely be ordering again. Keep up the good work guys .
4 listopada 2024
Odpowiedź od The Premium Fragrance
Dear Jessie,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you had a smooth experience from start to finish and that you’re loving the products. Your support means a lot to us, and we can’t wait to welcome you back for your next order.
If you ever need any assistance or recommendations, don’t hesitate to get in touch.
Warm regards,
Customer Support Team
The Premium Fragrance
I have no complaints about the company…
I have no complaints about the company and the fragrance was fine. However, the product was not good because it did not live up to my expectations in terms of its ease of use.
31 października 2024
Odpowiedź od The Premium Fragrance
Thank you for your feedback.
We’re glad to hear you’re satisfied with our company and that the fragrance itself met your expectations. However, we’re sorry the product’s ease of use wasn’t quite what you hoped for.
Your comments are important to us, and we’ll take them on board as we continue improving our products. If you’d like any assistance or have suggestions, please feel free to reach out at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.