I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they res... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, m... Zobacz więcej
Reakcja na opinię
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Zobacz więcej
Reakcja na opinię
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Dane kontaktowe
South Colorado Avenue 225, 80731, Haxtun, Stany Zjednoczone
- thephotostick.com
2,6
Słaba
567 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Bought the stick last february. avoid at all costs
Bought the stick last feb. tried it out yesterday. First it completely froze the laptop then it stated there was an error. I coulodn`t get the program off the laptop. Contacted photostick support who gave instructipons for a download and told me to wipe the stick before downloading. I did this, and the stick seemed to work. It took 6 hours to copy my photos and videos. However, it also copied duplicates which it wasn`t supposed to do and was was one of the reasons i bought it in the fisrt place. Next day I came to view the saved pics only to find the stick wasn`t working. again. I asked for a refund but was told i could only have a replacement or refund once I retuned the original back to the States for a refund.This I will not do as this as whether or not this stick works it has already been coppying all sorts of information from my computer. I would be have to be mad to trust this company who are selling products that are not fit for purpose in the first place.
27 sierpnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Robert
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
This application is useless cannot back…
This application is useless cannot back up photos and it wont scan either Waste of money
24 sierpnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Gemma
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I had a problem with delivery of my…
I had a problem with delivery of my order that was not in any way the fault of ThePhotoStick but they stayed with the problem until it was solved even though it cost them to see it through. This is why I like dealing with family owned businesses like ThePhotoStick. I’ll be telling my family and friends as well as posting on my social accounts how well I was treated.
10 sierpnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Steven
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Shipment on its way
On the first step which is international shipment, all the best attention is delivered by the team and including quick personalized answers. You feel to be taken into consideration even for a small purchase of about less than 50 US$!
I will revert further to receiving the USB key and using the product.
All the best
Niels, Paris region, France
12 lipca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Niels
Thank you for being a valued customer. We appreciate you posting this review and letting us know that you are pleased with the prompt service you were given by our support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
"Get Started" Menu Vague
I was a bit confused in the "Get Started" menu when I was instructed to "Select root folder of a TPS device" but there was no instruction regarding how to do so.
Thankfully your live chat tech was able to get to my question almost immediately and my problem was solved in just a few minutes.
It would be nice if there were clearer guidence from the setup menu regarding selecting the TPS root folder. But If the device works as well as your support team I will be very happy with my purchase.
John Hogan
5 lipca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello John
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Impressive customer service
Impressive customer service. Quick, friendly and generous. I had a VAT issue, and received payback as soon as I had described the problem. A very serious and trustworthy company.
28 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Bo
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Stick128 GB defekt
nach einem halben Jahr wird der Stick von jetzt auf gleich nicht mehr erkannt ???
27 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hallo Bernhard
Ich entschuldige mich aufrichtig für die Ihnen entstandenen Unannehmlichkeiten. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Vielen Dank
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
Fantastic customer service!
I ordered a photostick and it didn't work with my phone, they sent me the correct one completely on trust before asking for the original to be returned. More focused on me being satisfied with the product. This is an American company and they could teach the UK about customer service and aftercare. Definitely recommend.
25 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Sue
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Had a issue with delivery of…
Had a issue with delivery of photostick, contacted the support team, they responded quickly and resolved the issue.
23 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Vicki
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
Had a problem with the first…
Had a problem with the first photostick, mentioned this to support and within a week I had a new photo stick and with great customer seervice.
23 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Tom,
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
Still waiting for it to arrive
Still waiting for it to arrive, ordered in March, now nearly July.
I need a refund of 75 dollars
20 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Joy
I am sincerely sorry for the inconvenience caused to you. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Avoid
Avoid, do not buy. Initially the photo stick worked and downloaded photos from my laptop 14,000 plus. Took five hours but the next day I tried to access the photo stick files but it is not letting me access them at all! Money down the drain, my fault should have read the reviews before purchasing 🤦♀️
11 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Margaret,
I am so sorry to hear of your experience with ThePhotoStick. Our software is designed to search and find all photos and videos on the device it is plugged into and copy them directly over to ThePhotoStick. If you have any questions on the functionality of ThePhotoStick, feel free to reach out to our customer support department. One of our agents will be happy to visit with you and answer any questions you may have.
With regards,
Rachel
ThePhotoStick Review Team
https://www.thephotostick.com/
Back Up Your Photos With One Click on ThePhotoStick®
Don't waste hours of your time trying to find, organize, and backup all your photos and videos. Let the ThePhotoStick® do the work for you with one simple click. Just Click GO. No lost hours. No missed photos. No Cloud fees. Do it yourself with ThePhotoStick®
I had not received the package after…
I had not received the package after receiving an email stating that it had been delivered. I was thinking it was coming by UPS or FED X. After I got another email telling me to check my mailbox I found my order there. Thank you so much for promptly responding to my request and for solving my issue. Have a great day.
10 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Lynn.
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
Customer Service
I inadvertantly ordered 2 photo sticks instead of one. Rachael was able to correct my mistake and issued a refund. I assume the refund will show up on my credit card within the next few days. I am more than pleased at her prompt attention to this error I made. Thanks Rachael!
Lorna Davies
9 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Lorna.
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you have any questions on the timing of your refund, please reach out to your credit card company. It varies by the card company and could possibly be 5-10 days.
Sincerely,
Debby
ThePhotoStick Review Team
Service Team Members are Exceptional!
The service team listened to my concerns and suggested solutions which I would not have considered. My wife had ordered the product for me so they did not have a record of the purchase with my credentials. When I provided her details the problem was solved in 5 mins. Rachel and her team mates should be recognized and rewarded for providing outstanding customer service. We are very greatful to everyone whom we encountered, and the final resolution to our situation.
2 czerwca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, John.
Thank you so much for taking the time to post about the outstanding customer service that you received from our support team. We take pride in our product and services and we always appreciate customer feedback. If we can be of any assistance to you in the future, please reach out to us again.
Sincerely,
Debby
ThePhotoStick Review Team
ThePhotoStick Support
Center: https://www.thephotostick.com/pages/support-center
• ThePhotoStick Omni: https://www.thephotostick.com/pages/support-thephotostick-omni
•
• ThePhotoStick for Computers: https://www.thephotostick.com/pages/support-thephotostick-for-computers
•
• ThePhotoStick Mobile for Android: https://www.thephotostick.com/pages/support-thephotostick-mobile-android
•
• ThePhotoStick Mobile for iOS: https://www.thephotostick.com/pages/support-thephotostick-mobile-ios
What a nightmare this caused me
I bought the 64GB Photostick 2.0 which arrived yesterday and unfortunately I plugged it into my laptop as requested and pressed go.
I was expecting it to search out the photos on my computer and One Drive, and then load them onto the Photostick USB drive..
This did not happen, instead it searched out over 8,000 photo files and downloaded them onto my laptop from the One drive and in doing so, crashed my laptop.
I had to then pay an IT specialist to help me sort out the mess that was on my explorer file drive.
I would certainly NOT recommend anyone trying to use this.
27 maja 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, David.
I am so sorry to hear of your experience with ThePhotoStick. Our software is designed to search and find all photos and videos on the device it is plugged into and copy them directly over to ThePhotoStick. If you have any questions on the functionality of ThePhotoStick, feel free to reach out to our customer support department. One of our agents will be happy to visit with you and answer any questions you may have.
With regards,
Debby
ThePhotoStick Review Team
https://www.thephotostick.com/
Back Up Your Photos With One Click on ThePhotoStick®
Don't waste hours of your time trying to find, organize, and backup all your photos and videos. Let the ThePhotoStick® do the work for you with one simple click. Just Click GO. No lost hours. No missed photos. No Cloud fees. Do it yourself with ThePhotoStick®
I didn’t receive my order.
I didn’t receive my order.
They sent me an e-mail asking my complete address, I answered them but after a month I’m still waiting for it.
Then I wrote them to write me the tracking number to follow the shipment but they never answered.
9 maja 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Salvatore.
I am sorry for the inconvenience that your package has yet to arrive. We email customers their shipping/tracking information the day the package ships out. Please check your email (as the tracking number is listed in that email along with instructions on how to track your package). You can also "Request Status Updates" from the tracking site. Please feel free to contact your local post office / customs department for delivery estimates on their end as well, if you wish.
Our shipping information is listed on our website for your review. Please allow time for your package to arrive. https://www.thephotostick.com/pages/shipping
Unfortunately, international package delivery is still quite slow due to the ongoing international Covid-19 regulations, limited air flights, and international backlogs in customs and package processing.
If you have any questions on product use when your product arrives, please reach out to our customer support department via Chat or Email. We have agents available around the clock and they are happy to assist our valued customers.
If there is anything else I can do to assist you, please respond to me directly via the email address below and I will be happy to personally assist you. Please be sure and include you order number in your email correspondence.
Sincerely,
Debby
ThePhotoStick Team
Email address: reviews@thephotostick.com
www.thephotostick.com
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Shipping Information
Detailed product information
Customer support email address returns@thephotostick.com
In Depth User Guide
Video and System Requirements
Return Information
FAQs
On n 4/20/22 I inadvertently ordered…
On n 4/20/22 I inadvertently ordered two photo sticks vs one. I contacted their customer service the following day and they promptly refunded the $53 to my account same day. I haven’t seen that kind of service in along time. Kudos to Photostick!!
22 kwietnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Diane.
Thank you so much for taking the time to post this positive review. Customer service is a top priority for ThePhotoStick. We do everything we can to assist our valued customers when any issues arise. If you have questions on product use when your package arrives, please take a look at our handy User Guide and Video on the website. If you need personal assistance, feel free to reach out to our customer support department via Chat or email. Our agents are available around the clock on Chat and will be happy to assist you. Thank you again and I hope you have a wonderful day.
Sincerely,
Debby
ThePhotoStick
www.thephotostick.com
Our website is listed on the back of the product card that came with ThePhotoStick and it provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
In Depth User Guide
Video and System Requirements
Return Policy
Shipping Policy FAQs
I don't have the drive yet
I don't have the drive yet, but if they are half as good as their support service, it should be marvelous. I mistyped when I purchased and the support team corrected it by return email within the same minute! This bodes well!
5 kwietnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Frances.
Thank you for taking the time to post this wonderful review. I am happy to hear that our support team was able to correct your order and get your product on it's way to you. We emailed you a shipping confirmation email that has your tracking number. You can track your order from that site. If you have any questions on product use, please check out the handy User Guide on the website www.thephotostick.com. Or, reach out to our customer support team via Chat or email. One of out agents will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website is listed on the back of the product card that came with ThePhotoStick and it provides:
In Depth User Guide
Video and System Requirements
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Return Information
Shipping Information
FAQs
I had a problem loading ThePhotoStick…
I had a problem loading ThePhotoStick and became very frustrated after watching the video. Eventually I sent an email which ended up with Debby McBride. She couldn't have been more helpful. She put me onto the support section which helped and I finally found the problem (the USB was unusable). Debby and I sent emails to and fro over a couple of days and I am now contented. What a great member of your staff.
9 marca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Charles.
Thank you so much for taking the time to post about your experience with our staff. We are very happy to hear that they were helpful and that you are now contented. If you have any questions in the future, please reach out to us. One of our agents will be happy to Chat with you.
Sincerely,
ThePhotoStick Team
www.thephotostick.com
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.