I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they res... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, m... Zobacz więcej
Reakcja na opinię
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Zobacz więcej
Reakcja na opinię
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Dane kontaktowe
South Colorado Avenue 225, 80731, Haxtun, Stany Zjednoczone
- thephotostick.com
2,6
Słaba
567 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
This product is dangerous
This product is dangerous. The company replaced the first thumb drive. The drive self-destructed and would not even appear in my list of drives. The replacement was worse. It worked for a while and each time would freeze my computer to such an extreme that I couldn't even shut down ThePhotoStick with a CNTL-Alt-Del. I had to physically shut down my computer. I has NEVER worked even once.
9 marca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Mr. Bryant.
I am so sorry to hear that you had major issues with both of your ThePhotoSticks. Our Customer Relations Director will reach out to you. Quality is a top priority for us and we thank you for bringing this to our attention.
Sincerely,
Debby
ThePhotoStick Team
Not worth the money. Want a refund.
I purchased the 256 GB photostick omni and it just stopped working. My computer stopped recognizing the photostick all together. I keep getting a message to insert disk. After I insert it again and again still no recognition. The light on the photostick just keep flashing. I even tried using different computers and it still cant be found. Only had it for a few weeks and I am very unhappay with this product.
7 marca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello,
I am sorry to hear that you are having issues with your OMNI ThePhotoStick 256GB. If you have not already done so, please reach out to our customer support department via Chat or email. One of agents will be happy to assist you with return and refund options.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
In Depth User Guide
Video and System Requirements
Return Policy
Shipping Policy
FAQs
Ordered a couple of photosticks on the…
Ordered a couple of photosticks on the 1st February, I accepted that covid might effect their arrival. The money was transferred on that date & todate have still not received them or any correspondence what so ever.
2 marca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Peter.
Sorry to hear that your package has not arrived yet. ThePhotoStick shipping department is very efficient. We generally ship packages out of Colorado, USA the same day the order was placed. Unfortunately, the slow down is occurring on the international side. We have a message posted on our website (in the Shipping information section) noting the international Delays. We email all of our customers a "shipping confirmation" the day it ships out. That emailed shipping confirmation has their order tracking number. Customers are able to track their package using that information. Customers can also contact their local post office or customs department and ask what the delay is with their package delivery.
https://www.thephotostick.com/pages/shipping
Delays
Most International packages are delivered within 2-8 weeks, however, some packages have been delayed by an additional 2-6 weeks. To minimize delays, be sure to provide an accurate shipping address and telephone number! Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.
If you would like assistance in tracking your package, please reach out to our customer support department via Chat or email on our website. One of our agents will be happy to assist you. Please have your order number available. It is listed in the order confirmation email or text that we sent to you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Shipping Policy
Customer support email address returns@thephotostick.com
FAQs
In Depth User Guide
Detailed product information
Video and System Requirements
Return Policy
Accidentally purchased the wrong type…
Accidentally purchased the wrong type of photostick.
Debby , project manager at customer services sorted everything out smoothly without any fuss or problems.
A fantastic service from Photostick. Very friendly attitude.
Very impressed
1 marca 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Alan.
Thank you for letting us know that everything was sorted out smoothly with your order. We appreciate the positive review and your kind words. If we can be of any further assistance to you in the future, please let us know. One of our customer service agents will be happy to assist you via Chat or Email.
Sincerely,
ThePhotoStick Team
www.thephotostick.com
returns@thephotostick.com
Excellent Service
The photostick would not work on my laptop so I contacted them There was no hesitaton in replacing the photostick.
Excellent service.
22 lutego 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Jeanette.
Thank you for taking the time to post this wonderful compliment. It is always a pleasure to assist our valued customers. If you have any questions in the future, please reach out to us.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Buy a cheaper memory stick
I thought I was doing something wrong until I read the reviews on here. I think I have paid a lot more than anticipated (after paying shipping and VAT) for something that does not work. Firstly after ordering I was bombarded with emails trying to sell me stuff that I did not want, but that was simply an annoyance. I was going to give one of these to my daughter as part of her Christmas present, but when they arrived, I thought they looked just like ordinary memory sticks so I decided against that. I only just got round to trying one this weekend. I thought I would plug it into my laptop and followed instructions. All looked well as it began gain to scan files. It kept stopping and starting, and after about 2 hours it had found around 4,000 photos, but hadn’t actually saved any. I used the helpline and got a quick response telling me where to look for the photos. Following instructions there were still no photos saved. I then went back to the live chat only to find out hat the conversation had been ended by the person on the other end. The following day, I asked my daughter (who is a lot more tech savvy than me) to have a go. She thought she that perhaps I had been a little impatient and should have waited until all the files had scanned, so went through the same performance again. The stick took about 3 hours to scan everything and then started to save. Great, I thought until after a further 2 hours it had only saved about 40 photos. With my laptop running out of battery, I gave up.
I also tried the other stick and it was taking hours to scan. I did think perhaps it could have been a faulty batch, but after reading other reviews I am not hopeful.
14 lutego 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Sheila.
I am sorry to hear that ThePhotoStick is taking so long to load your photos. Please reach out to our customer support department via Chat (as you did before) or via email. One of our agents will be happy to assist you with product use, replacements, or with return and refund options.
We have sold over a million of ThePhotoSticks and have satisfied customers world wide. We value each and every one of our customers and we do our very best to assist them when we hear of an issue.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Odpowiedź od ThePhotoStick
Hello, Carri.
Thank you so much for posting this awesome review and for letting us know that your ThePhotoStick works great. If you have any questions in the future please reach out to us.
Sincerely,
Debby
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Great customer service
Great customer service, polite, professional and truly cares about the customer!
A huge shout out to Debby!!
9 lutego 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Sheryl.
Thank you so much for taking the time to post this wonderful customer service review. If we can be of any assistance to you in the future, please reach out to us via Chat or email.
With best regards,
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
BUYER BEWARE
Once it was returned I was informed that there’s a shipping charge and handling fee. Since I didn’t feel comfortable dealing with them (no phone number) I insured the “sticks” before returning them.
4 lutego 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello,
Sorry for the misunderstanding. We do not charge our customers a "handling fee" if they choose to return our product for any reason. Please feel free to review our return policy and terms of service. They are both listed on the website where you placed the order. If you have any questions about your return and refund please reach out to our customer support department via live Chat or email. One of our agents will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Sehr freundlicher und schneller Service
Sehr freundlicher und schneller Service. Unproblematisch wird eine verlorengegangene Sendung bearbeitet und für Ersatz gesorgt. So wünscht man sich den Service.
4 lutego 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hallo Peter G.
Vielen Dank für die Veröffentlichung dieser großartigen Bewertung. Ich freue mich zu hören, dass Sie in Bezug auf Ihre verlorene Bestellung einen freundlichen und schnellen Service erhalten haben. Wenn Sie in Zukunft Fragen haben, wenden Sie sich bitte erneut an unsere Kundendienstabteilung. Einer unserer Agenten chattet gerne mit Ihnen.
Aufrichtig,
Debby
DasPhotoStick-Team
www.thephotostick.com oder
https://getthephotostickomni.io/offer-01/
Unsere Website bietet:
Live-Chat mit einem Kundenbetreuer
Klicken Sie auf den kleinen runden Chat-Button in der rechten unteren Ecke der Startseite. Einer unserer Kundensupport-Chat-Mitarbeiter hilft Ihnen gerne weiter.
Detaillierte Produktinformationen
E-Mail-Adresse des Kundensupports returns@thephotostick.com oder returns@xtra-pc.com
Versandbedingungen
Häufig gestellte Fragen
Ausführliches Benutzerhandbuch
Video- und Systemanforderungen
Rückgaberecht
Hello, PeterG.
Thank you so very much for posting this awesome review. I am happy to hear that you received friendly and quick service in regards to your lost order. If you have any questions in the future please reach out to our customer support department again. One of our agents will be happy to Chat with you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com or returns@xtra-pc.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Very friendly and quick service
Very friendly and quick service. A lost shipment is processed without any problems and a replacement is provided. That's what you want the service to be.
I purchased a 128Gb photo stick Omni
I purchased a 128Gb photo stick Omni
On the 27th October 2021
Firstly it took months for delivery!
Secondly and most importantly it just does not work!!
I wish I had read all the adverse reports on Trustpilot.
I have followed the instructions to a tee and downloaded the photo stick omni app from the App Store
However it does not download anything!!
Total waste of my time and money!
Great shame as I was really looking forward to freeing up some space.
Waste of time and money!!
No need to talk with the photo stick omni website and help area as I know the product just does not work!!
$130.00 down the drain.
2 lutego 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello,
I apologize that ThePhotoStick OMNI you purchased did not work for you.
Please reach out to our customer support department via Chat on our website or the email address listed below. One of our agents will be happy to assist you with a replacement or with return and refund information.
We have sold over a million products and have satisfied customers world wide. We take pride in our products and value each and every one of our customers. We do everything that we can to make it right when we hear of an issue. We have a very efficient shipping department and we generally ship orders out the same day as they are received. Unfortunately, we have noticed that the foreign postal services and customs processing on that end have been very slow for the past few months. I am not sure where you are located, however, if your order took almost 2 months to get delivered, you may have experienced that situation with your delivery. I hope that you reach out to our customer support department. They will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Unsupported Tech Support
Didn't read reviews before purchasing. Bad on me. After receiving I looked at other devices which stated the other drives they could not be used on latest iPhones (c-ports.) I emailed TS and questioned this. TS didn't know. Then sent a dated cut and paste "research" paragraph from an unknown source that said lightning cable should work with new iPhones so TS said the photostick "should" work. Need more assurance than should or might work before I mess up the c-port. TS was incredibly less than helpful.
Note: Almost immediately after I placed the order, I received an unsolicited email from another company referring to my purchase. It seems obvious Photosticks shares email addresses. Coincidentally, since this purchase I have been inundated with nasty and I mean exceptionally nasty spam.
Needless to say the photosticks are being returned. I am not going to try out a product that "should" work on an expensive new phone.
27 stycznia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Kate.
I am sorry to hear that you did not receive adequate product information from our tech support agent. We will be happy to process your return and refund.
Prairie IT / ThePhotoStick, does not share our customer email addresses with anyone and we definitely do not email our valued customers with SPAM.
https://www.thephotostick.com/policies/terms-of-service
Customers may receive updates from Prairie IT about new products and partner promotions. Customers may unsubscribe from these promotions at any time.
We have sold over one million products and have satisfied customers worldwide. The number of customer complaints that we receive compared to our high volume of orders is miniscule. However, we take each and every customer complaint very seriously. We personally respond to each complaint that we are made aware of. We do everything that we possibly can to make it right with our valued customers.
Please reach out to me directly if you have any questions. I will be happy to personally assist you.
Sincerely,
Debby
Email address: debby@xtra-pc.com
ThePhotoStick Team
A great product!
This photo stick was easy to use, fast, and had lots of storage for all of my photos.
25 stycznia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Mackenzie.
Thank you so much for taking the time to post that ThePhotoStick was easy to use, fast and held lots of your photos. If you have any questions in the future, please reach out to us. We appreciate your wonderful review and hope you have a great week.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Great product
I received a Photo Stick for Christmas and absolutely love it. I had thousands of photos on my cell phone and the Photo Stick was a easy and convenient way to store my photos. Highly recommend!
25 stycznia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Lynea.
Thank you so much for taking the time to post that you absolutely love your new ThePhotoStick. We appreciate that you highly recommend our product. If you have any questions in the future, please reach out to us. We hope you have a great week.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
This Malfunctioning $50.00 Photo Stick ended up costing me $203.72CAD
Sadly, this Photo Stick was a huge waste of money. It ended up costing me $203.72CAD ($152.55US) for a USB Photo Stick that did not work on ANY Device.
For the last two weeks I have tried uploading photos from my PC, Laptop and two cell phones.
The Photo Stick either did nothing once plugged in or I received a message stating that the USB device connected to this computer malfunctioned or wasn't recognized.
Sadly this product does NOTHING IT Promises. It was a heartbreaking disappointment, a huge waste of money and a big waste of my time.
23 stycznia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Colleen.
I am so sorry that ThePhotoStick did not work on any of your devices and that you spent two weeks trying to get it to work. Our website is listed on the product card that came with your device. We have customer support agents available around the clock via Chat. They would have been happy to assist you right away with your product use issues. Our email address is available in the return policy section of our website. Customers also have the option to email our agents with product use issues. Although the email option is not as speedy as our Chat feature, one of our support agents would have been happy to assist you via email. If you have not already reached out to our customer support team, feel free to reply to me via the email address below. I will be happy to personally assist you with a product replacement or with return and refund information.
Please include your ship to address and your order number.
Sincerely,
Debby
Email address: debby@xtra-pc.com
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
A load of RUBBISH.
Sorry but this is a load of rubbish. Left running for 24 hrs and still had not finished. Pulled it out and found that there was nothing on the stick at all. The stick didn't even have their programme on it. A waste of money.
22 stycznia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Denis.
I am so sorry that ThePhotoStick did not find and save your photos after running for 24 hours. Our website is listed on the product card that came with your device. We have customer support agents available around the clock via Chat. Our email address is available in the return policy section of our website. Customers also have the option to email our agents with product use issues. If you have not already reached out to our customer support team, feel free to reply to me via the email address below. I will be happy to personally assist you with a product replacement or with return and refund information. Please include your ship to address and your order number.
Sincerely,
Debby
Email address: debby@xtra-pc.com
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Not what they claim.
Not what they claim.
The directions say "4 easy steps", this is not true in my setting up the USB. It also went out on the internet and loaded so many photos I never seen before. I called 4 times to get a refund, they promised to send return instruction and I never got them.
10 stycznia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Frederick.
I am sorry that you are not satisfied with ThePhotoStick set up process. Our website offers an extensive user guide and our customer support agents are available around the clock via Chat or email to assist our valued customers with product use, returns and refunds information. Feel free to reply to me via the email address below and I will be happy to personally assist you with a return and refund. Please be sure and include your order number and your ship to address.
Sincerely,
Debby@xtra-pc.com
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide, Video and System Requirements
Returns Policy
I purchased one and after a little…
I purchased one and after a little while my computer could not read it....I made a complaint to the company because I lost valuable pics and vids and they did not do much about it...its a scam, a fraud! DONT BUY IT!
8 stycznia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Rogelio.
I am sorry to hear that you lost valuable pics and videos, however, ThePhotoStick product could not have deleted your photos or videos from your computer. Our software is designed to find and save your photos and videos from devices to ThePhotoStick. ThePhotoStick software is incapable of deleting photos and videos. After ThePhotoStick saves the photos and videos, they remain exactly as they were, on the device or computer. We are not a scam or fraud. We are a reputable, family owned company. We take pride in our products and value our customers. We have sold close to a million of ThePhotoStick products and have satisfied customers worldwide. We do everything we can to assist each and every one of our customers when we hear of an issue. Our websites have a detailed user guide and customer support agents available via Chat or email to assist our valued customers. Customers can return our products for any reason in accordance with our simple return policy. Feel free to reach out to us if you would like one of our customer support agents to assist you with a return and refund.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
FAQs
In Depth User Guide
System Requirements
Shipping Policy
Returns Policy
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Lost in the post
I ordered my photo stick in November and as yet, it has not arrived. I contacted the company and Rachel has been extremely helpful and has organised a new photostick to be sent. I wish I had read the reviews before ordering. Have I wasted my money?
5 stycznia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Pam.
Sorry to hear that your original package did not arrive. It must have been lost in transit. Your replacement package should be on the way to you. We try very hard to ship orders out the same day and DHL is shipping very quickly as well. If you did not get a tracking number, please reach out to our customer support department via email or Chat and one of our agents will be happy to assist you. We have sold millions of products and have satisfied customers world wide. Unfortunately, now and then our packages do get lost in foreign transit. If you have any questions, please let us know. We are happy to assist.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
2nd chance.
Photostick arrived 28/12/21 and after reading instructions started to download but after about 20 mins it stopped working.Contacted the company by Email,and after discussing problem with Rep, the solution was to offer a free replacement.No problem or chew on just a straight forward replacement.Will wait with baited breath for new one to arrive.
31 grudnia 2021
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello, Christopher,
Thank you for the review. If you have any questions on the tracking / delivery of ThePhotoStick replacement or have any issues after it arrives, please reach out to our customer support department via email or Chat. One of our agents will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
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Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
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