I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they res... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, m... Zobacz więcej
Reakcja na opinię
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Zobacz więcej
Reakcja na opinię
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Dane kontaktowe
South Colorado Avenue 225, 80731, Haxtun, Stany Zjednoczone
- thephotostick.com
2,6
Słaba
567 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I couldn’t get on with my Photostick…
I couldn’t get on with my Photostick and decided to return it, unfortunately the Post Office was experiencing a cyber attack so had stopped shipping to the US, (I’m in the UK) I relayed this to Photostick who forwarded my predicament to Rachel in Customer Relations. She quickly got back to me and said that my order would be refunded, which it was, within hours.
If only all companies were this good when dealing with their customers.
17 stycznia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Mike
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Reingelockt und abgezockt
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Stick auf mehreren Geräten erfolglos ausprobiert. Schrecklich langsam und in den ersten Minuten immer wieder die Datenübertragung abgebrochen. Dieser Stick funktioniert nicht! Eine Rücksendung in die USA hätte mich nochmal 59,00€ gekostet… Habe Stick weggeworfen und bin um eine Erfahrung reicher. Meine Empfehlung: Finger weg!
12 stycznia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Vielen Dank, dass Sie sich heute an uns gewandt haben. Bitte klicken Sie auf den nachstehenden Website-Link, um mit unserem Kundensupport-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke dir
Rachel
Das PhotoStick Review-Team
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
Disappointed
My Husband ordered these, I have no use for them. Trying to find customer service for help in returning the items is impossible.
Please give me a way to return these
Patricia
25 grudnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Christmas gift failed
This photostick requires that you download an app in order for it to work. The app is terrible. The photos on the photostick were all corrupted; nothing was transferred over. The return is even worse. They don’t reply to your email after multiple messages and concerns. The only thing that was positive was it arrived in the mail box within 3 days. There are no phone number to contact for a refund. The one they have is a recording. It’s a great concept but fell short on the promises.
Do not buy this product for it will give you a headache to try to get your money back.
Disappointed,
Thuy Dong
Milton, DE
25 grudnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello
We are saddened to hear you want to return your order. Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. Once you complete and submit the form, you will be emailed your RMA# Please make sure it does not get sent to your spam folder, as they tend to get sent there. You will receive a notification email as soon as your return has been received and processed. Please note, any items returned after the 30-day return window (Starting the date your package is delivered), will be denied a refund. We do not offer exchanges currently; we apologize for the inconvenience.
Attention - if you placed your order with Amazon, you would need to contact them for the return process that they require. If you need anything else, please let us know.
Thank you
Rachel
ThePhotostick Review Team
PhotoStick Omni
Photo stick Omni:
I bought recently by mistake a product I couldn’t use. So I spoke to Rachel in the Company and as they had received the product I returned, she issued a refund without any delays! I think this is a reliable company and I wouldn’t hesitate ordering from them again in the future! Thank you Rachel.
Niobe S
12/23/22
23 grudnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Niobe
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Thank you
ThePhotostick Review Team
not a good buy
bought 256G omni for over £100.
works on my Apple ipad.
but most of my photos are on my Motorola G10 phone and it simply does not work. tried everything, just given up. waste of money
23 grudnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Michael
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Nach mehrmaliger Urgenz wurde mir…
Nach mehrmaliger Urgenz wurde mir mitgeteilt dass es keine Bedienungsanleitung in Deutsch gibt, dies ist im der Werbung und bei Anbot/bBstellung nicht ersichtlich.
1 grudnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hallo Herbert
Vielen Dank, dass Sie sich heute an uns gewandt haben. Es tut mir aufrichtig leid, dass Ihnen diese Unannehmlichkeiten entstanden sind. Leider bieten unsere Photostick-Produkte keine Benutzerhandbücher in anderen Sprachen als Englisch. Ich habe eine Rückerstattung an Sie vorgenommen und eine Bestätigungs-E-Mail wurde gesendet. Bitte stellen Sie sicher, dass es nicht an Ihren Spam-Ordner gesendet wurde. Wenn Sie weitere Hilfe benötigen, wenden Sie sich bitte an unseren Support unter www.thephotostick.com und klicken Sie auf das Symbol in der unteren rechten Ecke des Bildschirms, um sich mit unserem Support-Team zu verbinden
Danke schön
Rachel
Direktor für Kundenbeziehungen
Great Customer Service Chat Line
Great Customer Service Chat Line
I ordered multiple Photo Sticks for family members for Christmas. Then I realized it was iffy that they may not arrive before the big day. That is when I saw the online chat line on the website. I asked if it was possible to change the shipping to expedited shipping. They worked at finding out if they could do this. Fortunately, there was still time to make this change. I am so grateful for their help!
19 grudnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Connie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I Received Help In A Flash
I had a problem with my PhotoStick and received a prompt reply from Rachel P. Customer Relation Director.
She helped by asking about my exact issue's I was having with my PhotoStick. She gave me a site to click on that help's with problems.
Rachel, has been a top notch listener and was very attentive in helping me with my PhotoStick.
I was very pleased with the fast email's from her.
The help I received was outstanding.
Thank you, Tom
17 grudnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Tom!
Thank you so much for posting your review today and thanking us for the prompt attention our customer relations director, Rachel provided you. Please do not hesitate to reach out to us if you need anything further. Have a wonderful holiday season and thank you for being a valued customer.
Thank you
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I was conned by the web advert which I…
I was conned by the web advert which I came across when looking at something else/ Then made the mistake of ordering a Photostick. Then the USA based supplier added Tax and shipping cost . I tried to cancel but the chat line is another Rip off of the same " have a nice day brigade2 Still no sign of delivery and i doubt it will arrive before xams when i will send it right back . Avoid at all costs order GU142649-TPSOMNI .
This is me REACHING OUT to you. Have a nice day
UPDATED 19/12/22 This below is typical of the stuff you will be fed by these robots . They quite obviously could give a toss about adding fees and letting you know you will wait for up to 8 weeks. Really handy when you ordered for xmas . Tried to cancel day after I ordered but this is the result .
27 listopada 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Anton
Your order has shipped and I've included the information below so you can track your package. Please note, our shipping policy states on our website, we ship out our product same day using DHL, shipment times with DHL are 5-7 business days once in transit typical for US destinations, 2-7 weeks to Canada, 4-8 weeks for other International destinations due to Customs.
Please note: Due to current unprecedented times and border closures, some International shipments may experience delays up to 8 weeks. International customers, please note: the tracking will not update once the package leaves the US until it has cleared your customs port. Once the package has cleared your country’s customs port, it will be transferred over to your local post office for its final delivery. Please feel free to contact us with any further questions.
International customers including Canada Please note: "Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers"
Australian Customers only: Please note from DHL Shipping: "There are current delays to & within AU & NZ. We are seeing airfreight capacity, & transport backlogs to the destination country, as well as, slower clearance & processing within the country due to lock downs and safety measures implemented to reduce the spread of Covid-19. We are sorry for the inconvenience. Please allow additional time for delivery completion. We appreciate your patience and understanding."
Order:
Tracking Link https://webtrack.dhlglobalmail.com/orders/33872211299715073/details/202211291751DKLMJD
Total waste of time and money - Dont buy it
I waited approx 6 weeks for the Omni to arrive (had hoped to load pictures for my elderly father from his various devices for a Christmas present). Unfortunately the software did not load (Windows 10 PC) and I had several hours trying to find help with chat room to support. They offered me different and sometimes conflicting advice ranging from 'turn off your firewall' to 'reformat the stick' to 'try it on another device' to reboot. None of which worked, and the 'reformat' which I followed to the letter cleared the stick of all software, so I was promptly told to return it. I now have to trust that after completion of the forms and forfeiting my shipping/postage costs I will in fact receive a refund. I do not hold much hope. In a word disappointing.
2 grudnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Mr. Fosbeary
I am so sorry to hear that you had issues with your ThePhotoStick. I see you were issued a refund on 12/3/22 and a confirmation email was sent for your records. Quality is a top priority for us and we thank you for bringing this to our attention.
Sincerely,
Rachel
ThePhotostick Review Team
Have tried 4 times to have Photostick…
Have tried 4 times to have Photostick send me the necessary paperwork to return a non-working Photostick. I used the email address in their web site for requesting returns without any response. Photostick never worked, locked up my computer and their customer service group sent me to a web site which they said was their technical support. That webside charged me $55 for telling me that they could not solve my problem and that I should call Photostick back to solve the problem. All I want is to return the Photostick from order 4473301991560
28 października 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Rogers
I am sorry for any confusion, but our tech support agents would never send you to a 3rd party site for further assistance and we do not charge for any type of support. Please accept my sincerest apologies if you were not on our correct support site. Please follow the instructions below to return your order for a refund.
Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. This will ensure a proper refund to you.
You will receive a notification email as soon as your return has been received and processed.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
The fact that I cancelled and later had…
The fact that I cancelled and later had an email saying that the item was on it's way, they still refunded me.
3 listopada 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Jenny
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
GREAT PRODUCTS - GREAT SERVICE
I am taking the time to write a review because this company really worked very diligently to resolve my problem. Both the technical staff and customer service were extremely helpful and took care of the issue very quickly. This is a company I trust and will buy from them again.
20 października 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I have just been on chat with this…BRILLIANT Company.
I have just been on chat with this company and they could not have been more helpful with an absolute novice. Well done photo stick people, very courteous and knowledgeable. BRILLIANT !!!
17 października 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Vera,
Thank you for posting this review and sharing your experience with our support! It is greatly appreciated. If you need anything further, please reach out to our amazing support team, who is waiting to assist you with your needs.
Thank you for being a valued customer
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I’m on day 3 trying get this product to…
I’m on day 3 trying get this product to work, £81 (uk) what a lot of wasted money and time spent. They are Advertising files/photos transferred very quickly!… day 3 and still this is not completed . I had 6000 photos in my phone .So frustrating as it takes so long ….your phone drains of battery and needs charging so you need to repeat the process again .
I had 100 % battery this morning and It drained to 20% after 3 hours it’s only completed 18% files . 3 days on and I’m now at 68% photo/file downloaded .it takes so long my battery life won’t last long enough .😡 wish I had read the reviews before purchasing.
26 września 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Elaine
Thank you for reaching out! I am sincerely sorry to hear of this matter. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you with this issue. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Extremely slow. Don't waste your time. Zero stars.
I bought the device, downloaded the app and proceeded to download my photos and videos. One and a half hours later, it was only 16% downloaded. At that rate it would have taken about 10 hours to download my photos and videos. This is a terrible device. I tried on my iPhone and my wife's iPhone and on both phones, same extremely slow speed. Don't waste your time. Not worth it. I returned the next day.
17 września 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Thomas
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Great customer care & service
I had a problem with my order, through no fault of Photostick. I received a prompt positive response from their Customer Services, who very quickly & efficiently assisted & solved the issue to my complete satisfaction. I am extremely grateful & cannot speak highly enough of Photostick’s exceptional customer care & service.
13 września 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Marian
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I had a need
I needed a detailed invoice and Rachel researched my purchase and gave it to me. She also is having an email sent to me.
Thank you very much, Rachel,
Norma Jean McDarmont
2 września 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Norma Jean!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Ordered 4 Photosticks one year ago
I ordered 4 Photosticks on August 23 last year, and payed ca $100. I am still waiting for delivery! No response from the company. My customer is 10271.
30 sierpnia 2022
Opinia niezależna
Odpowiedź od ThePhotoStick
Good day,
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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