I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they res... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, m... Zobacz więcej
Reakcja na opinię
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Zobacz więcej
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Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Dane kontaktowe
South Colorado Avenue 225, 80731, Haxtun, Stany Zjednoczone
- thephotostick.com
2,6
Słaba
567 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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Får ikke, hvad man betaler for
Udfra annoncen tror man, at der følger multistik med, men der kommer kun et usb stik. Stikket kan ikke bruges til telefonen og det betyder, at man ikke kan sikre fotos uden pc eller at købe et multistik udover. Mam får ikke, hvad man betaler for 😡
12 stycznia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Tak for din tålmodighed. Det ser ud til, at du har bestilt vores Photostick til PC/MAC, ikke vores Omni Photostick. Sørg for at klikke på dette link https://forms.gle/ea5ZHxJsetNgg4fY7 og følg alle de medfølgende returneringsinstruktioner. Dette vil sikre en ordentlig tilbagebetaling til dig. Du vil modtage en e-mail med besked, så snart din returnering er modtaget og behandlet. Du kan derefter placere din rigtige ordre på vores Omni Photostick på dette link www.thephotostick.com Brug venligst denne rabatkode ved kassen for at modtage 10% af din ordre for denne ulejlighed "NEW10".
Bemærk venligst, at alle varer, der returneres efter 30-dages returperiode (fra den dato, hvor din pakke er leveret), vil blive nægtet en refusion. Vi tilbyder ikke udveksling i øjeblikket; vi beklager ulejligheden. Bemærk venligst, at hvis du har afgivet din ordre hos Amazon, skal du kontakte dem for den returneringsproces, som de kræver.
Hvis du har brug for andet, så lad os det vide.
tak skal du have
PhotoStick was a complete disappointment!bought a PhotoStick for a Christmas…
I bought a PhotoStick for a Christmas gift and it doesn't do the majority of what it is supposed to do. I paid a lot of money and it was supposed to be a special gift. The whole experience was a rip off.
25 grudnia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Glenda
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Customer Caring
After I notified your company about the missing package you ask for information about what happened. You verified my info and let me know it was being shipped express mail which is more than you had to do. Thanks for your help and quick correction. The difference in a happy customer is the person that gets the complaint handled. You do a great job for your company and make a big difference in how the customer feels about doing business with them again. I will continue be a customer with this kind of service.
29 grudnia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Harry!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Does Not Copy All Photos and Allow You to Organize Them After
I wanted to use this device to preserve all my photos using a separate storage device not attached to my computer. While the device did find and copy a lot of photos, documents, images, etc., there were no real instructions how to organize them AFTER they were copied. When I checked my main computer file locations, I found photos were "skipped" from the same file (not all the photos which were not duplicates were NOT copied that were in the same file with no error codes given). There appeared to be no way to organize the photos in a similar manner as I had them organized on my main computer. For this reason, I returned the product and did receive a full refund. (Although, I did have to pay for the return shipping.) I gave 2 stars because the return and refund process was excellent. Otherwise, this review would be one star. The product did not perform to my expectation. While simple to operate, the functionality, accuracy of copying, and ability to organize AFTER down load was significantly lacking. Therefore, I would say DON'T waste your time and money. I bought a 1 T hard drive for $44 on Amazon and it works perfectly in allowing me to easily copy all my photos, documents,etc. from my main computer in the SAME file organization as my main computer. Spend your money on a hard drive or SSD before buying this product.
18 grudnia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Sandy
Thank you for taking the time to post a review. We are sincerely sorry for any inconvenience caused to you. I am glad your return process was fast and easy. We truly regret that our product did not work out for you, but we hope you will visit our site https://shop.toptechtoday.com/collections/explore-more-tech to view our other products that may suit your needs. I hope you have a wonderful holiday season and a safe and happy New Year.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
It all sounded so easy in the ads...
It all sounded so easy in the ads...
Read the instructions, down loaded the ap onto my Samsung S21 android phone, plugged in the stick.
this is when I thought technology would take over and all I had to do was press the Go button!...but sadly no, it started asking me questions about this file and that and something about a root base one...After implicitly following various videoed instructions and endless re-loads I slowly started to disappear up my own backside. Tomorrow I'm going to go down the garden to see if I can find where everything landed then take the remains along to the local computer whizz kid for confirmation...that my 256GB stick is a piece of junk. Thank you.
12 grudnia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Peter
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Great customer service A+++
12 grudnia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Katherine
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Very best customer service!
I received a message stating Stix had been delivered. They were not. Emailed their zen desk. REAL PERSON responded, immediately, sending replacement. Company was the terrific!
28 listopada 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Linda
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Ordered, never received
Ordered. Never received. Tracking said DHL sent it back. Never received any form of communication from DHL re delivery. Contacted supplier asking for reimbursement. Automated responses to my emails. No product received, no reimbursement either. If I could give 0 stars I would.
20 lutego 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Anonymous
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Absolutely shocking customer service…
Absolutely shocking customer service trying to get a solution to my phhotostick issues since October 1st keep opening a ticket send a silly automated response and close the ticket. This stick has all my pictures on it and now can’t access it
1 października 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Thomas
Thank you for reaching out. I am sincerely sorry for this inconvenience. I see my agent Jet replied to one of your emailed support tickets on October 5th at 11:12 am Pacific time. Can you please check your spam folder and make sure his reply did not go there. Please reach back out to our support at support@thephotostick.com and ask for Jet. He will gladly assist you further. You may also go to our live chat on our website www.thephotostick.com. A live agent will reply to your ticket once you answer the questions the chat bot asks you.
Thank you and have a wonderful day!
Rachel
ThePhotostick Review Team
A total waste… TPS is a disgrace.
Do stay away! Buying ThePhotoStick is a total waste of money. And as if this wasn't enough, one's mail box is invaded by endless offers from TPS. So far I have not been able to unsubscribe from this aggressive "service" in spite of mail sent to TPS. An absolute disgrace...
20 października 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you with this matter. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Odpowiedź od ThePhotoStick
Hello steve
Thank you so much for posting this review and letting us know that you are pleased with the service you have received from us. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
leider funktioniert auch mein Stik…
leider funktioniert auch mein Stik nicht, wohin kann ich ihn zurücksenden ?
außerdem hab ich keine Rechnung bekommen
bitte um Nachricht
26 października 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Vielen Dank, dass Sie sich heute an uns gewandt haben. Klicken Sie bitte auf den Website-Link unten, um mit unserem Kunden- und technischen Support-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Support-Center: https://www.thephotostick.com/pages/support-center
Fui realmente muito bem atendido pela…
Fui realmente muito bem atendido pela Rachel, muito obrigado e que Deus abençoe você e seus negócios, chegou até ela o problema e esta resolveu em minutos, mais uma vez Gratidão pelo atendimento.
Ademar Bayer
19 października 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Ademar
Muito obrigado por postar esta avaliação e nos informar que você está satisfeito com a pronta atenção que recebeu de nossa equipe de suporte ao cliente. Se precisar de mais assistência, não hesite em entrar em contato com nosso suporte ao cliente. Eles estão prontos 24 horas por dia, 7 dias por semana (excluindo feriados importantes) para ajudá-lo.
Sinceramente,
Equipe de revisão do ThePhotoStick
Centro de suporte ThePhotoStick: https://www.thephotostick.com/pages/support-center
What a great experience with customer…
What a great experience with customer support. Everyone was very friendly and helpful. They solved my problem, and followed up to make sure everything was OK.
11 października 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Linda!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Useless product Poor customer experience
Poor experience
Omninstick doesn't work as stated on their website.
They don’t tell you you need third party software that doesn’t work on mac. The stick plug in points dint work. You couldn’t delete. I took it to my tech shop and paid to have it checked.
they couldn’t get it work either, so the hours I spent hours trying to use it were wasted. Company would not refund because the warranty is for 30 days which breaches Australian consumer laws, but they don’t care. They clearly know the product is crap which is why it’s a 30 day warranty.
It wasn’t cheap for effectively a usb stick.
Will dispute the charge with my credit card card. Otherwise will file a dispute in QCAT. Don’t buy it. Its a waste.
2 października 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Ellen
Thank you for your patience. I am sorry for the inconvenience caused to you. Our return policy is posted on our websites for all customers to review prior to placing their orders. You were informed by our customer support that you are far too past our return period to return your order and you were offered a free replacement, but you refused. At this time, we can send you a new order at no cost to you, but no return for refund will be approved at this time, due to the time frame of your order being placed and shipped. Please let us know if you would like that replacement and I will gladly process it for you today.
Thank you
Rachel
ThePhotostick Review Team.
DONT WASTE YOUR MONEY
Bought the easy to use photostick, NOT easy to use, the whole speel is horseshit, what a pain in the ass, says easy to use, just plug it in and go, wrong, if you are not tech savvy, DONT buy the photosyick.
24 września 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Mike
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
First try and loved the results
Got a 32GB stick to give it a try. My wife and I do a lot of nature photography and sometimes we only have our cameras. It’s hard to get the pictures off but with the photostick it was a breeze. We had a drone show I recorded on the phone but it was too big to message. Used the photostick to get it off the phone to my computer and was able to send the full video out. I highly recommend you try the PhotoStick if you really need a great backup and a secure way to get photos off your phone. Buying the wife one for her birthday because she keeps taking mine. This is definitely money well spent.
9 września 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Gene
Thank you so much for posting this review and letting us know that you are pleased with our product. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you. Thank you again for being a valued customer!
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Pictures are awful
I have hundreds of photos on my photo stick. When I open a picture up to print it appears tiny on my computer screen. When I print the picture in a 4x6 … it is fuzzy/blurry. I have tried several different pictures. I have also tried Walmart and the same thing occurs. I am just sick about this because there are several that we wanted to print for a family reunion. It has the strangest info printed under each picture. (Example: EMy_FilesJEG1948My_PhotosEMy_Files1948My_PhotosIMG_5111. This is what is under all my pictures. The only difference is the photo number at the end. The JEG1948 is my Windows login name. When I loaded the pictures onto the stick, I followed the directions and everything worked great and it was fast. I was so excited to have them downloaded. The next day when I went to print a couple pictures and they show up about 1 1/2 x 2 on the screen and when they print they are blurry/fuzz. I am so sad about this. I wish I knew what to do to convert my pictures to the right size and clearness
17 sierpnia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Jeanie
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Beyond expectations
I purchased a photo sick, 64 gig, about six months ago, and just left it in my drawer until last week. And put it in my computer reformatted it for Apple and download in my photos. I jacked the stick and behold when I tried to give my pictures again, the computer would not recognize the stick.
I don't know if the stick has a problem or if I did something to it. The bottom line is I contacted the company and they are sending a replacement. That is more than generous of them because I have absolutely no proof of purchase and they are actually just taking my word that it will not operate properly. I am grateful that they are resolving the issue in this manner. They should make commended and I will certainly recommend your product. Ed.
6 sierpnia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Ed
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I started to use my 256 to load over…
I started to use my 256 to load over 40000 photos/videos after two and half days it finished but said I need another drive to finish the files still in my computer to finish the job. After many attempts to follow there instructions I finally called customer service and spoke to Matthew whos ideas failed even more. My second attempt of using two drives at the same time failed, so back to customer service and Jet who placed an order for this defective 256 stick. In the mean time Kori sent a message and suggested that I turn off my sleeper which had been off during all attempts to load files from my computer failed again Im currently trying to load the files again on one of the 128 sticks I have and after two and half days the process has only been able to load 47gb of 125gb available that is the slowest device ever. For the record I have downloaded all my files from my computer on to a 2TB external stick several days ago in just five hours....come on man whatst wrong with photostick The main reason I purchased these devices is because they are marketed as being able to load images in less than twenty minutes, and its ability to be used to share all my memories on my cell phone for all my friends to see when we are talking old memories. Im afraid that the 512 when I get it will take months maybe many months to backup my files.....
8 sierpnia 2023
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Louis
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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