I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they res... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, m... Zobacz więcej
Reakcja na opinię
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Zobacz więcej
Reakcja na opinię
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Dane kontaktowe
South Colorado Avenue 225, 80731, Haxtun, Stany Zjednoczone
- thephotostick.com
2,6
Słaba
567 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Why I Love Doing Business With This Company
What this company does very well is they respond quickly to your message’s and then work favorably to resolve any issues you may encounter. So, for that I love doing business with them and will happily refer friends, family and my social network. Thanks again for caring about the customers’ experience; A Big Shout Out to Customer Relations Director Rachel P.
Valerie H.
29 kwietnia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Valerie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
The Packaging Lies!
The package says it works with Mac OSX 10.6 or newer. My Mac is OSX 10.11. The error message I get states that the product requires 10.13 or newer. I reached out with photos to customer service requesting refund or replacement. They asked for the information I had already provided. I sent it again. They asked for a screen shot of the message from my computer. I sent it. They replied that their product would not work with my computer. REALLY? The reps I corresponded with (Aica, Alkyl, and Chas) were extremely unhelpful and frustrating. The emails gave me the option of leaving a review for the support but that site doesn't work either. No big surprise there. This company does NOT stand behind their product.
16 kwietnia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Thank you for reaching out to us today. I am sincerely sorry for the inconvenience you have experienced. Since there is no contact information here for you, please reach out to our support center and specifically ask for me, Rachel P. I will gladly assist you further with this matter. Note: Please have your order number ready.
Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
Customer Relations Director
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rachel in Customer Service went above and beyond! :-)
Rachel on the support team was most helpful.
Rachel is the member of the customer service and support team that made my experience a great one. She went above and beyond in helping me accomplish my task. The Xtra-PC Ultra is a great product. Good turnkey solution for older computers. It extends the usable life of them!
2 kwietnia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi James!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support agent, Rachel. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I ordered and paid for my Photo Stik in…December 2023
I ordered and paid for my Photo Stik in December 2023 and it is now April 2024 and I have not received it. If you are not willing to provide my stick please return my money or provide my Stik.I have read reviews and realise I am not the only one who has not received the Stick.
Look back through your records for my name and address in December last year
Not good enough that you got my money and I got nothing
Val Wallace Australia
1 kwietnia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Valerie
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
They make it very difficult to get a…
They make it very difficult to get a refund for their product. It does not work.
12 lutego 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Payne
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Extremely poor customer service
I am extremely disappointed in the lack of customer service I received. Ghine was unhelpful, inconsistent, and lacked the ability to provide a solution to my request. It seemed as if I was talking to an AI bot instead of an actual human. I would actively advise any future customers of this company to save your time, energy, and money.
20 marca 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello
Thank you for reaching out today! I have sent a request for more information, so I can personally assist you. Please click the website link below to be connected to our Support Center and request to be connected directly to me (Rachel P.) and I will gladly assist you further to come to a resolution. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rachel on the support team was most helpful.
Rachel is the member of the support team that made my experience a great one. She went above and beyond in helping me accomplish my task.
18 marca 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Geno!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Happy Outcome
Rachel made my experience great. I appreciated that my needs were met. Im pleased with the outcome. Thank you.
13 marca 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Elizabeth
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
GREAT COMMUNICATION
Great communication and quick turnaround. I ordered the wrong thing and my representative Rachel fixed it right away. I got to quickly re-order and get a discount code. Great Job Rachel and Photo Stick!! Thank you!
7 marca 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Stacy
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I have been trying to unsubscribe from…
I have been trying to unsubscribe from your company (10 times a day for the last 4 months) with not even the slightest hint of it being done.
I have purchased your photo stick good idea but it has its problem's.
NOW CAN YOU UNSUBSCRIBE ME FROM YOUR MAILING LIST OR DOI HAVE TO TAKE IT FURTHER
7 marca 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Graham
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Photostick experience
I connected it to my computer (iMac) and it took a long time to backup 58 GB (about 12 hrs).
When I tried to use it for my iPad it didn’t work. It did not connect and I tried everything believe me. And same story for my I-phone; no connection.
Very disappointed!
25 lutego 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Herbert,
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Total junk Omn iphoto Stick 64
Total junk Omn iphoto Stick 64 never workrked only flashed red in Iphone14 or HP pc
17 lutego 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Alexander
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
only partly copied files and then stopped working
I purchased two omni 4.0 photosticks as Christmas gifts. Neither of them worked. They copied some files and then just stopped working without finishing the job. I contacted customer support and it took them one hour while I waited for them to come up with a solution which they never did. They sent me one replacement which also did not work then told me I could not return the ones I originally bought as 30 days had passed. I am out $179 for two worthless items.
13 lutego 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Eileen
Thank you for reaching out today. Unfortunately, when you contacted us, you were already past your return period and this is why you were offered a replacement, as you no longer qualified for a return for refund, as per our return policies. Please reach out to our support center and ask for me (Rachel) and I will work with you further on this matter to get a resolution for you.
Thank you
Rachel
Customer Relations Director
PrairieIT. ThePhotostick
Expensive Thumb Drive with worthless app
The truth is that the PhotoStick is nothing more than an overpriced thumb drive with an app. There is apparently one for Windows PC's and another for Apple products. Biggest difference is that the format on the thumb drive in not compatible between the two. When it works, the app does not find photos in the cloud (iCloud, Google Drive, DropBox, etc). Seems to do a fair job finding photos and videos on the hard drive. The organization they boast about is not automatic and there is little, if any, documentation on it. If you call Customer Service they reluctantly agree to send a replacement as the standard "fix" for all problems. They did send me instructions on requesting a "RETURN AUTHORIZATION" however they do not ever respond to the request. Buyer Beware!
15 stycznia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Dan
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Terribly difficult to use
Terribly difficult to use, with no real way to control the device. Terrible software engineering. I wont be using this device anymore and will never buy another
10 lutego 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Rayne
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Issues for Mac based systems
The Photostick cannot put the photos/videos on the stick in date order with a Mac based system at this time. So your photos/videos will be in completely random order. The first customer support person I asked about this issue sent me a solution for a Windows based system. Ignoring the fact that I had said about needing a Mac based solution. The second support person was far more upfront and honest about this issue. So, yes, it backs up your photos and videos but that's it for Mac based systems. I would not recommend for a Mac based system at this stage.
11 lutego 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Marion
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
If i could give minus 10 i would.
If i could give minus 10 i would.
Do mot trust this company. I ordered in the christmas holidays, it still hasnt arrived. They keep sending me automated emails, tracking emails that are fake - and now thwy are saying they cant track once it leaves the us. Total crap service. Fake cheery customer service that are lying. And they refuse to reimburse because apparently they shipped - yes I stupidly bought two. And they have not stopped spamming me other nonsense devices. Rubbish. The whole experience is poor.
Edited- this reply is the same email they keep sending me. Then they say its been shipped and can’t be traced and cant give a refund because they shipped it. Such a scam.
9 lutego 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Tina
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Reliable company
This is a very reliable company to work with. I had a situation with my address and they not only corrected it they sent me a new one immediately… I would use them again without hesitation.
7 lutego 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Patricia
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Stick funktioniert überhaubt nicht
Stick funktioniert überhaubt nicht, Finger weg!!!! So ein Betrug. Wenn ich könnte, würde ich Minussterne geben! Ich will keine Hilfe, nur eine Rücksendeadresse
Wie und wo kann ich die Sticks-ich hatte 2 bestellt- zurückschicken?
8 lutego 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Claudia
Vielen Dank, dass Sie sich heute an uns gewandt haben. Klicken Sie bitte auf den Website-Link unten, um mit unserem Kunden- und technischen Support-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Support-Center: https://www.thephotostick.com/pages/support-center
Habe es doch noch einmal versucht
Habe es doch noch einmal versucht, den PhotoStick von 03-2023 zu reanimieren, 256 GB, und ihn versucht, mit einem Uebersetzungsprogramm besser zu verstehen. Aber leider ist es mir trotzdem wieder nicht gelungen, ihn mit meinen Fotos aus verschiedenen Quellen, wie in der Werbung versprochen, zu füllen!
Erfahrungsgemäss ist der Support nur bedingt erreichbar, auch wenn diverse Benutzer, wie man lesen kann, mit 5 Sternen unendlich begeistert sind, drum habe ich jetzt leider einfach mal eine kostenintensive Erfahrung gemacht und sie für mich abgehakt!
6 stycznia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Vielen Dank, dass Sie sich heute an uns gewandt haben. Klicken Sie bitte auf den Website-Link unten, um mit unserem Kunden- und technischen Support-Center verbunden zu werden. Einer unserer Agenten hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit.
Danke
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Support-Center: https://www.thephotostick.com/pages/support-center
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.