I ordered a photostick for a Christmas present. When it came in, the box was empty. I was devastated, because there wasn't anyway to prove an empty box came. I emailed ThePhotoStick Support, they res... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After trying to resolve an issue with my PhotoSticks, support offered to replace them. With so many internet companies making it impossible to converse or brushing off users to move on to the next, m... Zobacz więcej
Reakcja na opinię
Habe für ca. 200 € (incl. Zoll, Versand etc.) diesen Photostick bestellt. Allerdings so einfach, wie beworben, scheint das alles nicht zu funktionieren! Da es auch ansatzweise keine (deutsche) Bed... Zobacz więcej
Reakcja na opinię
Habe den Stick auf der deutschen Website (mit Weiterleitung auf die Originalwebsite) für $ 188,00 USD (inkl. Shipping und Taxes) bestellt. In Deutschland kam noch eine Zollgebühr von 32,79€ hinzu. Sti... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Dane kontaktowe
South Colorado Avenue 225, 80731, Haxtun, Stany Zjednoczone
- thephotostick.com
2,6
Słaba
567 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
8 weeks no delivery DHL says to contact…
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!!
Scam!!! Scam!!! Scam!!!
Just arrived I would not recommend this company to anyone
8 Weeks delivery Rating still Zero
Customer service Rating still Zero
9 grudnia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Bill
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with the shipping of DHL. Your feedback is invaluable, and we want to make things right. Please contact us at https://www.thephotostick.com/pages/support-center so we can address your concerns and find a solution.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Issues but excellent help
Whilst I had issues with my photo stick I have received excellent customer service from them to get my issue sorted out. Thank you very much.
16 stycznia 2025
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Julie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Delivery issue.
I had occasion to contact customer relations over a delivery issue and have nothing but the highest of praise for the very generous treatment I received from Rachel and the COE. in resolving my issue. Would highly recommend this company and their excellent products.
Peter Millar
8 stycznia 2025
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Peter!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I am VERY disappointed with the…
I am VERY disappointed with the services from this company. I ordered my PhotoStick Dec. 2nd and was excited to be getting such a GREAT product. It is ONLY GREAT IF you receive it. Now Jan. 5th and still no product received.
5 stycznia 2025
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Orpha
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Ich habe am 30.12.24 den Atick bekommen…
Ich habe am 30.12.24 den Atick bekommen und leider habe ich nichts an einer Rechnung bzw richtige Adresse und einen Rückschein ohne richtige Adresse bzw kein Strichcode was bei DHL vorliegen, sonst hätte ich 50,-€ zahlen ,was ich nicht einsehe. Denn hier wurde geschrieben, das man innerhalb in 30 Tagen die Ware zurückschicken kann.
Ich habe aber leider was falsches gekauft und wollte gleich alles stornieren, aber leider habe ich nie eine Email bekommen und wusste nicht das es von der USA kommt.
3 stycznia 2025
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Elke
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Very concerned that due to them…
Very concerned that due to them upselling additional drives and sending all together. Customs and post office are charging me another 40 pounds . I note in the small print they deny and decline all liabilities for imply duties, but it’s their upselling that takes you into duty area. If they had sent the purchases individually I wouldn’t be paying for their extra profit. Very disappointed, and have been waiting ages for delivery, the caroms delay now means it’s almost a month since my money went into their bank. They better work properly and not like the hundreds of disappointed customers on here! So watch out their sales mean their discounts are worthless as you have duty to pay. I am furious it’s left me out of pocket I hope your profits are swelling nicely!
24 grudnia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
What a false advertisement
What a false advertisement, No, it does not plug in and down load as advertised. A piece of junk based on the advertisement. Sorry I spent my money on this sham.
6 grudnia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Jack
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Never received my package and the…
Never received my package and the company is not helping
1 listopada 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Jesper
Thank you for your patience. I see an agent has replied to each of your tickets submitted to our support center. Please make sure you are checking your emails spam folder for their replies. Please note, as per our shipping policy on all of our websites, all international orders can take up to 2-8 weeks for final delivery. Your order has only been in transit for 3.5 weeks https://webtrack.dhlglobalmail.com/orders?trackingNumber=2024103118268GAZAK. Please patiently wait the allotted shipment time of 2-8 weeks for your package to clear customs and arrive to you, as stated on our websites under our terms of services as well as our shipping policy.
We appreciate your patience!
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Sorry, cannot recommend this
I live in the UK. First the pricing is erratic and from various websites. You purchase a 32 GB at £65 GBP and then you find you could a get 64 GB for same money. It loads logos (non photo) with a .jpg it clogs up 31GB on photo stick and I only have 6000 photos. I do not want to have any other files other than photos. Sorry Omni Photostick. Biggest waste of £65 GBP I have spent in my life.
23 listopada 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Shipment and delivery were fast
Shipment and delivery were fast. The stick worked fine when plugged in. I did have an issue, but customer service jumped on it and responded quickly. I am quite happy with the whole experience and the PhotoStick product.
11 listopada 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Walter
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rachel is the difference maker
Rachel must be the difference-maker…
Rachel must be the difference-maker between 1 star and 5 star reviews. She helped me the minute I had a question about delivery. The response came in 4 minutes (I have the emails to prove it), She is more than doing her company proud by aiding me so quickly
8 listopada 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Nate!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support agent, Rachel. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
HORRIBLE WASTE OF $ I CAN'T GIVE A 0 OR I WOULD
The only reason I'm giving a 1 is bc there isn't a ZERO! My daughter is very tech savvy so I had her help me 'back up'my pics and videos. It took 10 tries, TEN, to get connected to her computer bc it's so flimsy she had to grab and pinch it near the plug to get it in and out of her computer. She was afraid it was going to break off and said she'd NEVER seen a usb of any sort ever do that! The pics were there, 1st try viewing. AFTER THAT THEY SAY NO FILES AVAILABLE! 😡🤬 ALL IT KEPT SAYING WAS FILE NOT FOUND AND TRY AGAIN!!!! I erased pics I can't get back bc of this poc stick saying they were saved!!!! I've contacted them and I'm STILL waiting to get my FULL REFUND! DO NOT WASTE YOUR MONEY. WATCH REVIEW VIDEOS OF THE EXACT SAME PROBLEM I HAD!
20 października 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Donna
Thank you for reaching out today! I see you reached out to our support center on Friday the 1st of November and you were provided the necessary return information to return your order for a refund. Once your order is returned to us, a refund will be issued, and a confirmation email will be sent for your records. If you need any further assistance, please reach out to our support directly, we are available Monday - Saturday 8am - 8pm PST. An agent will gladly assist you.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
NOT WARNED ABOUT CUSTOMS CHARGES
£53GBP Custom Charges for a memory stick, that's ridiculous and had I been warned of this I would not have proceeded to buy it
20 października 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello
Thank you for leaving your feedback today. I am sorry for any confusion, but we note on our website under our terms of services that all customers are responsible for paying any customs fees that their country may charge, this is found under our terms of services https://www.thephotostick.com/pages/terms-of-service
Thank you and have a wonderful day!
Rachel P.
ThePhotostick Review Team
Rachel must be the difference-maker…
Rachel must be the difference-maker between 1 star and 5 star reviews. She helped me with a billing question I had, doing her company proud by giving me the information I needed -- quickly!
7 października 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Nancy
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday - Saturday 8am - 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Had a problem with The Photo Stick Omni…
Had a problem with The Photo Stick Omni not work on my New Mac or on my iPhone. After working with a couple of tech's that my Photo Stick Omni was defective. I received notice that they would be replacing it and I would be notified when it was been shipped...This was Monday morning at about 8:30 AM..at 9:00 AM I received an e-mail with a tracking number and a statement that the replacement Photo Stick had been shipped! They tech's worked with me and came to the resolve that my Photo Stick was defective and they shipped out a replacement ASAP!
26 sierpnia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Dave
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready to help Mon-Sat 8am - 8pm PST. (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Odpowiedź od ThePhotoStick
Hello Daymond
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Avoid
Avoid. Noticed plasticy flimsy feel to both components on unpackaging. First attempt to load into Mac the driver said the photostick was 'broken'. Now won't even load up the omni driver. Tried in iphone as well - same dud result. Off to shops...... don't want this near any of my photos or kit.
4 lipca 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Helen
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Thank you, thank you, thank you!
I was so stressed after placing order before clarifying shipping and billing addresses. I immediately reported the error and was amazed at how fast it got resolved! Rachel texted me right away and asked for the proper addresses and fixed the issue in record time. Thank you so much Rachel and I can't wait to get started with my PhotoStick!
25 czerwca 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hi Marian!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready to assist you Monday-Saturday 8am - 8pm PST.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
The Omni does not Function on Mobile…
The Omni does not Function on Mobile Devices. When I use the app it gives an error message telling me I selected the wrong drive.Then I am advised to watch the training video again. I cannot proceed as displayed on the video. On my imac it worked for me but would not work for my wife's user site. On my iPad the Omni would not even light up the stick. Removing the Omni and using my Apple Lightning connector instead I plugged the Optistick into it and the backup commenced as expected. I am now waiting for it to complete backup. Conclusion - the Omni connector is a dud. Don't waste your hard earned money on the Omni.
11 czerwca 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Hello Nick
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Lost all my Photos
I purchased the 128G Photo Stick 6 months ago, loaded photos and when I went to open it last month it wouldn’t open. Took it to a software repair and they said it was unusable. Contacted Photo Stick and they were unwilling to stand behind their product. I have lost my photos and no longer can use something I paid considerable $$ for. Do not trust this product !!
17 kwietnia 2024
Opinia niezależna
Odpowiedź od ThePhotoStick
Brian
Thank you for your patience. I am sorry for the inconvenience. I see you placed your order on Amazon and are required to contact them regarding any refunds, as we cannot refund Amazon orders on our end. I see on your ticket that you stated you are past your return period, at this time I would love to offer a free replacement for you or suggest that you reach out to Amazon and request a refund due to the situation. Our Amazon rep will gladly work with you if you reach out to them. Please reach out to our support and specifically ask for me (Rachel) and I will do my best to assist you moving forward.
Thank you
Rachel
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.