Could not be happier with the whole process. The tub is amazing. The guys who installed was super helpful. Jackie was very welcoming when I visited the store and as for Ross. Well Ross is a great... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... Zobacz więcej
Reakcja na opinię
Very impressed with this place and its staff ever since I bought my hot tub 8yrs ago. Excellent choice of hot tubs and staff always happy to help and very knowledgeable with any technical queries. Spe... Zobacz więcej
Reakcja na opinię
Nino and Phil have just finished installing our second hot tub from hottubsuperstore. They were efficient, knowledgeable and super professional. They showed us how to deal with the chemicals and gave... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z wannami z hydromasażem
- również w kategorii:
- Sklep z artykułami domowymi
- SPA
O The Hot Tub Superstore
Napisane przez firmę
The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.
Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.
Dane kontaktowe
Amy Johnson Way, FY4 2RP, Blackpool, Zjednoczone Królestwo
- 01253 599 330
- sales@thehottubsuperstore.co.uk
- thehottubsuperstore.co.uk
4,9
Doskonała
843 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od The Hot Tub Superstore
Thank you for your business Eilieen 😀
nice people used them a few years o
17 kwietnia 2024
Odpowiedź od The Hot Tub Superstore
Thank you Mr Fontaine 🙏
Parts department lets them down
Parts department lets them down. Two messages left to order filters without a callback. Eventually got through by pressing option for Sales.
When I did speak with Sales they helped and goods arrived as promised after ordering online.
The hot tub we bought is okay but nowhere near the spec of the one that was originally advertised and we wanted.
16 kwietnia 2024
Odpowiedź od The Hot Tub Superstore
Hi Andy, thank you for your review: I have tried to contact you by phone and text message – but unfortunately I've been unsuccessful so far.
I apologise for any inconvenience caused: we record all our phone calls and messages which does allow a clear insight to such instances. I can see a singular voicemail left and I apologise if this was not followed up with our usual speed - it has been a busy time and occasionally delays may occur. I can see we have managed to speak to you following this and successfully ship your order – and we made a secondary courtesy call the following day. I do hope we get the chance to thoroughly discuss: my direct number is 01253 599330.
Best wishes, Ross @ The Hot Tub Superstore
My 2nd hot tub
Finally had my legend 4 Spa delivery!
Phil & Dave were awesome fair play! Very professional and explained everything not that I needed it? As this is my 2nd hot tub from the hottub super store. Can't complain about anything! The aftersales are so helpful not that I've had any issues with the previous hottub only the odd seal I had to order as my first tub lasted 10 years and was still going good only I thought I'd upgrade? Would recommend this company to anyone 5 stars from thank you so much vic South Wales.
9 kwietnia 2024
Opinia niezależna
Odpowiedź od The Hot Tub Superstore
Hi Vic and thank you for the 5 ⭐️⭐️⭐️⭐️⭐️ review!
Thank you also for your repeat business - we hope your new spa serves you as well as your old one! Best wishes from Team HTS
Balance 6 hottub
2nd time I have used the hottub Superstore and they are fantastic from the order of the hottub to the installation very professional and 1st class service. Purchased the balance 6 as a upgrade to our evolution compact and we are extremely happy with it ,thanks to Ross for all the help and advice and the installation team superb.
9 kwietnia 2024
Opinia niezależna
Odpowiedź od The Hot Tub Superstore
Hi Gary, Thank you so much for your kind words. Hope you enjoy your new hot tub! 😀
Odpowiedź od The Hot Tub Superstore
Thank you Patricia 🙏
Odpowiedź od The Hot Tub Superstore
Thank you! 🙏
Fantastic team installing
Fantastic team installing. Over came a few problems
Very professional. Highly recommend and already have
12 kwietnia 2024
Opinia niezależna
Odpowiedź od The Hot Tub Superstore
Hi Margaret, great to hear our team managed in the end! 😀
Best wishes from Team HTS
Excellent service
Excellent service from a team of dedicated staff who care for their customers.
4 kwietnia 2024
Odpowiedź od The Hot Tub Superstore
Thank you for your kind words - the team work super hard and your feedback is very much appreciated.
Best wishes from Team HTS
I wasn’t too sure what filters I needed…
I wasn’t too sure what filters I needed but Wesley was extremely helpful and they arrived so quickly couldn’t believe it. Great service all round.
4 kwietnia 2024
Odpowiedź od The Hot Tub Superstore
Thank you for the feedback Barbara - I'll pass your compliments onto Wesley. Kind regards, Team HTS.
Odpowiedź od The Hot Tub Superstore
Thank you for your business Mrs Haines.
Odpowiedź od The Hot Tub Superstore
Thanks Glynn 🙏
Odpowiedź od The Hot Tub Superstore
Thanks for the great review Thomas!
Bubbling with joy
First class service from point of sale to installation and beyond.
All my queries were answered, a truly pleasurable experience.
I cannot praise all involved enough, a faultless service
⭐️⭐️⭐️⭐️⭐️
Our new hot tub is my new happy place, it’s all thanks to the hot tub superstore 😊
13 marca 2024
Opinia niezależna
Odpowiedź od The Hot Tub Superstore
Thank you for the 5 star ⭐️⭐️⭐️⭐️⭐️ review Caroline 😀
Wishing you happy hot tubbing!!
Best wishes from the Hot Tub Superstore Team
hot tub MoT
i was so pleased with my hot tub mot,
friendly punctual and did a fabulous job .great extra service and so worth the money .
18 marca 2024
Odpowiedź od The Hot Tub Superstore
Good afternoon Cheryl,
Thank you for your review – we're glad to hear you're happy with the MOT service; it's always worth looking after your investment.
Best wishes from Team HTS
Happy customer
I recently had Paul the engineer come to my house to change a pump on my hot tub he was very polite very respectful very professional he had a lot of knowledge about hot tubs an equipment 10 out of 10 excellent customer service 👍🏼
4 marca 2024
Odpowiedź od The Hot Tub Superstore
Thank you for the great feedback Steven, I've passed your kind words onto Paul. 🙏
Great advice on what tub to choose
Great advice on what tub to choose. Really quick delivery, interest free finance. Tub really well installed by 2 nice guys. Excellent hot tub, not cheap but worth paying for the quality.
19 marca 2024
Opinia niezależna
Odpowiedź od The Hot Tub Superstore
Hi James, thank you for taking the time to leave your feedback. We really appreciate your business. Don't hesitate to ask if you require any help.
Best wishes, Team HTS
Odpowiedź od The Hot Tub Superstore
Thanks for the review Phil! 🙏
It’s good to have a service with a shop…
It’s good to have a service with a shop also back up with technical help as well as new tubs
7 marca 2024
Odpowiedź od The Hot Tub Superstore
Hi Stephen, thank you for taking the time to post your review - we really appreciate it.
Doświadczenie Trustpilot
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