Horrid customer support experience. Never responds to outreach attempts despite receiving a shoe that was not fitting. Have yet to be able to return or exchange it at all. Don’t waste your money.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Ordered a jumper from Chloe Brockett’s collection which arrived faulty with some holes and snags in it, which I was really disappointed with as it was such good quality!! Contacted their help page on... Zobacz więcej
Reakcja na opinię
DO NOT ORDER FROM THIS WEBSITE. It’s a scam! I ordered something weeks ago on a 2-4 day deliver it still hasn’t arrived. I keep seeing influencers posting about this including Leah Fletcher but... Zobacz więcej
in love with my tracksuit from chloe brockett’s range, first time ordering from here and over the moon! will be ordering the khaki shacket from her range soon! highly recommend, especially in these un... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Welcome to The Hella Shop. We are a global online fashion brand based in London, that ships worldwide, striving to bring what the customer wants at a price the customer wants. Our aim is to empower women through affordable fashion - to make women of today feel good about both themselves and the way they look.
Dane kontaktowe
London, Zjednoczone Królestwo
- cs@thehellashop.co.uk
- thehellashop.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I wouldn’t even give 1 star
I wouldn’t even give 1 star, this is a scam and would not recommend buying anything from this website! I ordered a pair of sunglasses and a bag on the 23rd of march which cost me over £50 and the delivery time was 2-4 working days, nearly 2 months have past now and I still haven’t received my order, I have emailed and tried getting in touch with them for a refund and have had no response and I have actually been blocked on there instagram and Facebook! It is an absolute joke and from reading the reviews this isn’t the first time this has happened.
Ordered some sunglasses last night and…
Ordered some sunglasses last night and they were delivered today when I got home from work. Not only are they really good quality but shipping was supposed to be 5 working days and I received over night. Very impressed and will be ordering more soon :)
Unreal sunglasses from here didn’t…
Unreal sunglasses from here didn’t expect them to be such good quality would highly recommend :)
Terrible company
Check their insta comments as proof the company won’t respond to any issues that you have. Reported my payment now as no one is responding. Joke of a company. Scammy influencers. Surprised if any one has even received their 2 for 1 sunglasses to be honest.
SCAM DO NOT BUY!
SCAM DO NOT BUY!! They will happily take your money and I’ve received no sunglasses! No email contact and no Instagram reply is been a week. Writing the review just because I can still see them posting and advertising for the same items I haven’t received.
I’am oder 2 dress on 12 march and…
I’am oder 2 dress on 12 march and parsel still don’t come now is 21 march I’am write on insta and email buy no one’s texting back
Avoid this website
I bought a pair of sunglasses off the website and they arrived a few days later but they have sent me the complete wrong order. I have tried contacting them 3 times about this and they will not reply. Do not buy from this website.
Ordered 5 pairs of sunglasses after…
Ordered 5 pairs of sunglasses after Courtney smith promoted them, did NOT expect them to be such good quality!!! Literally paid £9.99 for each of them and they’re amazing quality. Highly recommend also because shipping was fast! 🤩
Only put one star because I couldn’t…
Only put one star because I couldn’t put nil!
Ordered a beautiful Chloe Brockett jumper on 31/12/21 they took the money quick enough but the jumper hasn’t arrived 3 weeks later.
I’ve contacted them 3 times asking politely where my order is with no response whatsoever!
Won’t be using them again & certainly won’t be recommending them to anyone!
Scammers
Great customer service 👍
Amazing customer service who were so…
Amazing customer service who were so sweet and couldn’t have done any more for me! Very lovely people. Would highly recommend based on their customer service team and ability to sort things out when they go wrong!
Really friendly staff who dealt with my…
Really friendly staff who dealt with my issue promptly and efficiently, would shop here again because of how I was treated.
Ordered from Mia Sully’s new edit and…
Ordered from Mia Sully’s new edit and the dresses are such good quality (better than I expected if I’m honest) especially the jumper dresses so comfy!
Always have a good experience here
Always have a good experience here, been shopping here for about a year now and only had 1 issue out of around 50 orders and that was because of a missing delivery (not even their fault!). I like to support smaller businesses and because of the service I’ve got from here have grown to become obsessed! Wouldn’t order from anywhere else now 💗xx
Comfiest slippers from here
Comfiest slippers from here. Daughter just gave me them as an early Christmas present and I love them so much I just had to write a review 😊
Stay away
Stay away! Orders do not arrive, contact customers services multiple times and no correspondence what so ever. Order has still not arrived. Scam
Rubbish at responding this is my second…
Rubbish at responding this is my second review i am writing emailed way too many times messaged on Facebook and wrote my first review in hopes i would get some form of response.
This is stupidity at its finest.
I want my money back.
What a shambles of a company.
Ordered some items for my wife
Ordered some items for my wife. Waited almost 2 weeks for tracking number, had nothing emailed twice and sent 2 messages on Instagram still not answered. I will not be ordering again and have contacted paypal for a refund. Please order at your own risk
Ordered 10 pairs of sunglasses from…
Ordered 10 pairs of sunglasses from here yesterday in the sale and they’ve arrived this afternoon (no I didn’t pay for next day) and they are amazing quality! For only £9.99 an absolute bargain
My favourite online website I’ve found…
My favourite online website I’ve found through celebrities promoting clothes on Instagram! Honestly, I’ve ordered from so many ads and had bad experiences but when I ordered from here I fell in love with the clothes and service. Saw Charlotte Dawson promoting a tracksuit months ago and have shopped here since! As she would say ‘I chuffin love it’ 🤣🤣🤣🤣🤣
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