Horrid customer support experience. Never responds to outreach attempts despite receiving a shoe that was not fitting. Have yet to be able to return or exchange it at all. Don’t waste your money.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a jumper from Chloe Brockett’s collection which arrived faulty with some holes and snags in it, which I was really disappointed with as it was such good quality!! Contacted their help page on... Zobacz więcej
Reakcja na opinię
DO NOT ORDER FROM THIS WEBSITE. It’s a scam! I ordered something weeks ago on a 2-4 day deliver it still hasn’t arrived. I keep seeing influencers posting about this including Leah Fletcher but... Zobacz więcej
in love with my tracksuit from chloe brockett’s range, first time ordering from here and over the moon! will be ordering the khaki shacket from her range soon! highly recommend, especially in these un... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Welcome to The Hella Shop. We are a global online fashion brand based in London, that ships worldwide, striving to bring what the customer wants at a price the customer wants. Our aim is to empower women through affordable fashion - to make women of today feel good about both themselves and the way they look.
Dane kontaktowe
London, Zjednoczone Królestwo
- cs@thehellashop.co.uk
- thehellashop.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent Service.
Excellent Service.
My daughter ordered some items from here for her birthday which she absolutely loved. The quality is impeccable, delivery was very quick (quicker than expected) and had no problems whatsoever. I would highly recommend this website for the best clothes and accessories.
- Susan Jones (A very happy customer 😊)
Fantastic service
Fantastic service! My order arrived next day and I’m very happy.
Great Customer Service!
Something happened involving my parcel which i never received but Louise was such a big help and sorted all the problems out for me! Great customer service! Currently waiting for my parcel to arrive! I would recommend X
Spoke to the lovely Louise who was so…
Spoke to the lovely Louise who was so helpful and just a lovely girl. Not only did she sort out my order but also compensated me with a gift card which I thought was really sweet 😃
Amazing quality items and service
Amazing quality items and service. Ordered on Thursday and my order has just arrived and I’m very impressed (I bought from Leah Fletcher’s new edit). Definitely ordering again and would highly recommend.
Unbelievable quality sunglasses
Unbelievable quality sunglasses, bought similar ones from other websites before but these are definitely the best and worth the money. Wouldn’t go anywhere else for sunglasses now
Amazing customer service.
brought a pair of sunglasses they…
brought a pair of sunglasses they arrived broken. I have messaged the website and have emailed and have still had not reply.
I’m obssesed with glasses they arived…
I’m obssesed with glasses they arived in 8days in Slovenia.
Amazing customer service
Amazing customer service. They couldn’t have done for me and went above and beyond to ensure that my problem was dealt with, and because of this I’ll be back again soon. Thanks so much guys really happy now.
My daughter loves her bag
My daughter loves her bag! Was an amazing present that arrived very quickly and considering postage was free was not expecting it to be here so quick! She loves loads of their stuff on the website so I’ll be buying her more stuff again soon :)
Delivery was super quick I love it 🥰…
Delivery was super quick I love it 🥰 cosiest loungewear I’ve bought in a while so will have to treat myself to more soon 💕 definitely recommend girlies x
Great service
Great service! Item came in perfect condition and quicker than I was expecting. Highly recommend.
Helpful staff
Helpful staff. Order never arrived and thought it was a scam. Contacted them by email and somebody responded in a few hours letting me know there was a replacement on the way. Very helpful and would definitely order again now.
In love with the Mia sully collection…
In love with the Mia sully collection 😍 my order arrived today and I’m obsessed with everything in it and I ordered quite a lot (oops) 🤭 Only ordered on Saturday as well with free shipping!!! Xxxx
Great value for money
Great value for money. Ordered 3 tracksuits from their new collection and they are so comfortable and worked out cheap with a code I used :)
Delivery was fast
Delivery was fast, items are very good quality and fit really well 👌
Missing parcel being ignored #2
I have messaged the Instagram page before and since the previous comment from the company was provided and still not had a reply.
I’ve messaged this page - @thehellashop
Is it definitely the correct one, or is there a specific account for their customer service? As I’m still waiting for someone to tell me where my parcel is from last month
Unreal tracksuits on here
Unreal tracksuits on here! Treated myself to some last week and they’ve washed up really well so buying some more tonight for sure xx
Helpful customer service who gave me…
Helpful customer service who gave me tracking number for my order that I couldn’t track. Delivered today and no issues whatsoever 👍

Odpowiedź od The Hella Shop
Doświadczenie Trustpilot
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