Health Hub Recenzje 

If possible I would have given 0 stars. I waited 5 days for a result of Day2 PCR test - had to isolate for 5 days, which obviously cause a lot of disruption.
When I contacted Health Hub I was told that they won’t refund me as they are not responsible for that.

Overall it was good and I've used the Health Hub before and you're very reliable. The PCR tests for Day2 were fine and posted (although 4 days later we still dont have the results and we leave the UK tomorrow so a bit of a waste of money, though its a government requirement so nothing to do with the Health Hub). For the Rapid Test, it was just a little more difficult this time because, we were given a 30 digit number and not 16. I asked for help and had to then got a link to open a new account...fill in a form, send a request etc...(Madalina was very helpful online for the yesterday). Then today, the website live camera didnt work - my laptop it was on...but i couldnt see myself so didnt know if i was filming right or not...so then Rhianna was very helpful online today. And suggested i do it on the mobile phone, but then i had to transfer it and load it that way (also it was too heavy so i had to edit the video on my phone and load it again...). In the end it all worked.

The person that answered my email was really helpful and so nice. Thanks for all the support and help.

Ethan was very helpful! Everything went well and smoothly. Got the results super quickly!

Diana was very helpful, kind and fast fixing my doubts and problems

Gave quality service.
My family really appreciated the way they handled everything.

I was looking for a day 2 COVID test for our return to the UK after a holiday and was recommended Health Hub by a colleague who had used them in the past and I was not disappointed. The online portal was so simple, my order was placed in minutes and the product shipped on time. I had to contact the helpline on New Years Day to double check our booking ref and I got through straight away and spoke to a lady called Madalina who was super helpful and gave me the info i needed in seconds. I cant recommend these guys highly enough... there are a lot of scammers in the COVID test market... these guys are not one of them - they were great from start to finish... and reasonably priced too!

Excellent service and quick turnaround of results and reports.

I had to contact the staff at The Health Hub to query an order which I didn't think that I had made. I did it on an email. The reply was swift and very helpful. It turned out to be my mistake. My query and the response was dealt with by Madalina who was very helpful and professional. The matter was resolved. I am very grateful.

I had the day 2 Covid test with the Health hub. The booking was bit confusing but quick replays on chat helped to answer all my questions. The test by itself went smooth and I was notified about results with a text and an email even before the theoretical time.

Thank you very much Rihanna!
Quick and prompt solution to my flight delayed

The Health Hub provide an excellent service including despatch of kits, speed of test result return etc., but also excellent Customer Support, including Rhianna today, being professional, courteous and friendly in sorting my issue of not always receiving system generated emails which they promptly forwarded to me manually.

I was waiting for my result
When I contacted through live chat the agent responded swiftly and sent me my results

I received great customer support today from Madalina when my fit to fly certificate had not been published despite having recieved a result. She was great and very helpful!

Rihanna gave outstanding service Excellent

As the tracking codes were handwritten on the PCR test boxes which I took a picture off, I was unable to interpret and use the tracking function of the website effectively. I escalated via Customer Services this evening online and Rhianna was able to provide me with the correct tracking codes so there's full visibility and traceability of the test process.

I had a great customer experience from Madalina, she followed up to try and sort my issue which she did not have to do great customer service!

Rhianna went the extra mile to assist us with a rather stressful situation with test certificates for which we are extremely grateful.

I had not received my confirmation email and when I emailed with the query I was impressed by the speed of reply and efficiency of dealing with my query which was resolved immediately by Paulina

Purchased Day 2 test for an on-site test. Initially went to the wrong place, as information on their website was awful, and the only address was not the test centre, but the place only where they process the tests. No address was given in the confirmation email - just a time and date, very helpful.

First place I went to, one lady rudely tried to correct my English when I said I had an appointment (she thought I meant a collection). This is because they dont know how to tell customers where they are located, and so you go to the collection centre, the only address on their website, not the correct one. The next lady was lovely.

Arriving finally at the correct centre and recieving the test, they initially got my details wrong and gave me a test intended for someone aged 6 (it said born 2015 in big numbers on the packet). I went back and got the correct test - this process from arriving to recieving my test took 35 minutes. There was only one other customer there in the first 5 minutes. After getting the correct test, there were no instructions inside. The tests are asked to be left in a bin outside the building, where anyone could take them (I doubt they would, but still). It did not feel professional.

The test came back as unclear. It initially cost £15. I was told that I must do another (a service done so for free in many places), but this will cost me £25. They did offer a discount (from £75 to £25) but still, I explained the situation, and that it is not my fault their test failed, and another should be sent free of charge. They would not budge.

All around terrible service - but they at least were polite and accommodating (minus the first one).

Leaving 1 star because I am isolating over Christmas, rather than recieving the test I was promised and seeing my family.