Having had the recent response, I don't want any business to suffer. I was frustrated by the lack of comms which Jon has recognised and obviously there were some mis-understandings. I hope that this... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is the 2nd time I've bought a suit from The Drop: I'm pleased I returned, as it didn't disappoint. The quality of my last suit was excellent; it still looks in perfect condition 8 years later des... Zobacz więcej
Really good experience. I ordered a three-piece tux for my wedding this year as I usually struggle to find suits that fit off the peg and was very happy with the quality and fit and looked the part on... Zobacz więcej
Absolutely loved the full end to end experience of purchasing a suit from The Drop! Myself and friends were looking for fully bespoke suits for an upcoming wedding and got seriously lucky coming acros... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Commercial Unit 2, 124 East Road, N16FD, London, Zjednoczone Królestwo
- 0203 740 3362
- hello@thedrop.co
- thedrop.co
4,6
Doskonała
316 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great Suit.
Great service, great produce. A few small issues meant I can only give a score of four stars.
4 sierpnia 2019
Opinia niezależna
I had real trouble getting a decent…
I had real trouble getting a decent suit as I am 6'8 and weigh in at 23 stone, I am a big man!
The Drop supplied me with a beautiful three piece tuxedo for my wedding (within two weeks!) which I am over the moon with.
I would not hesitate to use them again.
22 lipca 2019
Opinia niezależna
Great end product
Great end product. Not as fast as buying off the peg - but then again you are buying a made to measure suit! Allow time for alterations the first time around. Second suit arrived and it was bang on.
18 lipca 2019
Opinia niezależna
Unbelievable value for money
Unbelievable value for money. Fantastic suit, I love mine. Got one made for my wedding but will now buy everything from the drop. Very helpful guys, great support and helped me with my slight alteration... my over measuring... not them. Can’t wait to order my next suit!
Thank you
18 lipca 2019
Opinia niezależna
Excellent quality, surprised by speed
I bought my boyfriend a suit and quality is so high and it also arrives on time for our frds wedding. Highly recommend that to anybody!
18 lipca 2019
Opinia niezależna
Fantastic customer service
Fantastic customer service from The Drop, always very quick to respond to emails! Suit fits fantastically and I would highly recommend them!
8 lipca 2019
Opinia niezależna
Not a great experience
Went to the drop after seeing an add on Instagram, travelled from the south coast to shoreditch to get sized and the guys were really nice but that's about as far as the positive experience goes.
I went to them for my wedding suit as they were well priced,
When my first suit came it was a stock suit that didn't even fit correctly in completely the wrong colour and non of the adjustments I travelled to london to get put on the suit.
They were apologetic and said there was a mistake with the ordering and would resolve being months before my wedding I was happy to wait another couple of weeks.
8 weeks later that's 10 weeks since my first order the suit came again this time I was so excited being only 7 weeks till my wedding
And my excitement was cut short as the suit was wrong for a second time, I called the drop straight away and explained my annoyance that for a second time you have got it completely incorrect so i asked for a full refund which i got once insent the suits back. Luckily john louis has a good suit section and I know a great seamstresses who tapered my suit
8 lipca 2019
Opinia niezależna
Odpowiedź od The Drop
Hi Richard,
Thanks very much for coming to visit us and for placing an order with us. We're very sorry that things did not turn out as expected and that your initial customisation requests were not adhered to. This was a human error on our part and one we offered to rectify. I'm aware that it took far too long to get your second suit to you and that there was an issue with the shoulder. We took the suit back for a full refund without question but would still be happy to make this final adjustment if you wish to have it back at a later date.
Once again, we really are sorry that your experience and product fell far below our usual high standards. We've taken a number of steps recently in order to avoid this happening again, including hiring more staff so that we can avoid delays in future. Please drop us a note to hello@thedrop.co if we can help with anything else.
Many thanks
The Drop team
Excellent customer service
Excellent customer service. Very quick responses via email and I received my suit 2 weeks earlier than expected! Suit also fits perfectly. Highly recommend!
5 lipca 2019
Opinia niezależna
Not impressed
I ordered 2 suits - a 2 piece and a 3 piece - which was my first order from The Drop. Despite attending one of their events and being measured by one of the team, both suits were a poor fit and required substantial alterations. Also, the quality of the material of the suit was not as good as I had expected. I alerted The Drop to the issues and sent a copy of the receipt for alterations but 10 days later, I have still not had an answer from them on whether they will reimburse the alterations (as a minimum). To be honest, I have had much better suits “off the peg” and am disappointed by my experience of The Drop.
2 lipca 2019
Opinia niezależna
Odpowiedź od The Drop
Hi Anthony,
Thanks for coming to visit us at our event in May. We are sorry that the fit did not come as expected. It is quite normal with any piece of custom-made clothing to need some minor tweaks and adjustments in order to achieve the perfect fit. We're looking into this to try and find out why it instead required substantial alterations. These have since been refunded in full.
We use pure wool, medium-weight fabric which we have found to be good all year round and of a great level of quality. We're also looking into the exact fabric that was used in your suit to determine if there was a fault. If we find a fault, we'll remove it from our stock immediately.
Please drop us a note to hello@thedrop.co if we can help with anything else.
Many thanks
The Drop team
Fantastic fit quality and price.
Fantastic fit quality and price.
Will definitely be using these guys again
2 lipca 2019
Opinia niezależna
Recommendation
Great service with a quality product. Highly recommended.
25 czerwca 2019
Opinia niezależna
Unbelievable customer care
Unbelievable customer care and an excellent suit to boot.
22 czerwca 2019
Opinia niezależna
Another suit from the Droptop
Another suit from the Drop - would even go as far as to say it was better than the first. Exceeded all expectations.
21 czerwca 2019
Opinia niezależna
Fantastic service from start to finish…
Fantastic service from start to finish and the quality of the product is excellent
16 czerwca 2019
Opinia niezależna
Fantastic service from the gents here…
Fantastic service from the gents here at the drop, would highly recommend and I'll be definitely using this service in the future thanks alot and all the best for the future
James
16 czerwca 2019
Opinia niezależna
Amazing and very helpful customer service!
Amazing and very helpful customer service!
My first email to the Drop was only two weeks ago, I have managed to select a style, select the fabric and processed my order for 2 suits this morning.
I sent over a few pictures that I had liked online and an idea of the fit that I was looking for to the customer service and they got back to me the next day.
The Drop were very professional and were happy to answer my reservations I had about buying from an online store which made me feel at ease. I then selected 10 fabric samples that I wanted to see and feel and they were with me within week.
The measurements were a little tricky but I watched the videos they show on the website and asked a friend to help me measure. I had one question about the video for the way to measure the arm length. But I just sent a quick email asking where I should stop and they explained it to me a lot more.
I've now selected my suits and processed my order this morning and I cant wait to see my suits when they arrive.
Thanks The Drop for a very seamless first purchase, hopefully many more to come!
16 czerwca 2019
Opinia niezależna
Fantastic suit, will buy again. Customer support awful
Great experience turning up at their office to get measured... totally uncontactable after that. Tried calling, messaging. I began to worry that it was all a scam.
... but then my suit turned up. And it's fantastic.
Thank you!
16 czerwca 2019
Opinia niezależna
Odpowiedź od The Drop
Hey David,
Firstly, delighted to hear you're happy with the suit! But sorry the communications in the last couple of weeks were so poor. We were pretty short-staffed, which of course is no excuse, but we've fixed this and things should be much smoother in future.
Thanks again and we hope you enjoy your new suit :)
The Drop team
Unbelievable quality and price point
Unbelievable quality and price point. The fit was perfect first time. Will be buying all my suits/ jackets from the drop in future!
15 czerwca 2019
Opinia niezależna
Never had a suit fit better.
Never had a suit fit better for a price this good. Plus, top class service from the team to ensure my suits turned out exactly as I wanted them, which I normally would never get when buying clothes online. What more can you ask for?!
14 czerwca 2019
Opinia niezależna
Doświadczenie Trustpilot
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