Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Having had the recent response, I don't want any business to suffer. I was frustrated by the lack of comms which Jon has recognised and obviously there were some mis-understandings. I hope that this... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This is the 2nd time I've bought a suit from The Drop: I'm pleased I returned, as it didn't disappoint. The quality of my last suit was excellent; it still looks in perfect condition 8 years later des... Zobacz więcej

Oceniono na 5 z 5

Really good experience. I ordered a three-piece tux for my wedding this year as I usually struggle to find suits that fit off the peg and was very happy with the quality and fit and looked the part on... Zobacz więcej

Oceniono na 5 z 5

Absolutely loved the full end to end experience of purchasing a suit from The Drop! Myself and friends were looking for fully bespoke suits for an upcoming wedding and got seriously lucky coming acros... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

316 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(316)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Really good experience with The Drop

Really good experience. I ordered a three-piece tux for my wedding this year as I usually struggle to find suits that fit off the peg and was very happy with the quality and fit and looked the part on the big day. Hope to be back to buy more suits for work.

15 kwietnia 2026
Opinia niezależna
Oceniono na 3 z 5

Delays and lack of comms for our wedding suit - disappointed

Having had the recent response, I don't want any business to suffer. I was frustrated by the lack of comms which Jon has recognised and obviously there were some mis-understandings. I hope that this business manages to sort out its supplier issues as it is obvious that we were unusually unlucky with this company as it has so many previous positive reviews.
What I was most disappointed with was there seemed to be little appreciation that this is for such an important occasion, and we never had any proactive contact although Jon did always reply when my partner contacted him. But it was down to my partner to keep chasing and we felt in the dark with progress. We were told he was 'one of 19 in a queue' which wasn't very reassuring. On the one positive side, it has now arrived although in a tiny box and very creased although it does fits well thankfully. It's just a shame that the whole experience has been utterly stressful and we would have just appreciated honesty from the start. And we are still without the waistcoat...

2 czerwca 2026
Opinia niezależna
Logo The Drop

Odpowiedź od The Drop

Hi Pip

Thank you for your feedback.

Firstly, I would like to sincerely apologise for the frustration and stress caused by the delays and uncertainty surrounding your fiancé's wedding suit order. We fully appreciate how important wedding attire is, and I am genuinely sorry that the experience did not meet the standards we aim to provide.

Unfortunately, we encountered unexpected supply-chain issues during this period, which affected a handful of orders, including yours. While many businesses have faced similar challenges in recent months, I completely appreciate that this is of little comfort when you are waiting for an important order. Whilst this explains the delays, it does not excuse the lack of clear and proactive communication on our part, and I accept that we should have kept you better informed throughout the process.

I would, however, like to clarify a couple of points for accuracy. Our standard delivery timeframe for bespoke suits is approximately 5 weeks from the point that measurements are confirmed. We do offer an express 3-week option but this was not selected at checkout. In this case, we had measurements confirmed on the 9th of April and the suit itself was delivered 2 and half weeks later than it should have been. The overall delay arose before production could begin due to the supplier issues mentioned above.

I would also like to clarify that our suits are not marketed as British-made. We have always been transparent that production takes place overseas, allowing us to offer a fully bespoke garment at a more accessible price point whilst maintaining the quality, craftsmanship and fit that our customers expect.

That said, we completely understand your disappointment, particularly given the importance of the occasion and the fact that you felt you had to repeatedly chase for updates. For that, we am genuinely sorry. Since experiencing these supply-chain issues, we have worked hard to resolve them and have now successfully got our production and delivery schedules back on track to provide the level of service our customers rightly expect.

I am, however, very pleased to hear that the suit fits well and meets your expectations. Thank you again for your feedback and for your patience throughout what has undoubtedly been a frustrating experience. We wish you both all the very best wishes for the big day.

The Drop Team

Oceniono na 5 z 5

My 2nd suit from them – just as excellent as my previous one

This is the 2nd time I've bought a suit from The Drop: I'm pleased I returned, as it didn't disappoint. The quality of my last suit was excellent; it still looks in perfect condition 8 years later despite regular use. This time I bought a 3-piece suit and a separate jacket: all look and feel great. The best part is having a fully made-to-measure suit for such a good price: it makes you feel so different to have it fit your body exactly!

1 maja 2026
Opinia niezależna
Oceniono na 5 z 5

The overall experience with the…

The overall experience with the customer service was outstanding, and the suit exceeded expectations with its exceptional quality. The craftsmanship is impressive, the material top-notch, and the fit just right.

24 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely thrilled

Absolutely thrilled! Since 2020, I've been a loyal customer, purchasing multiple shirts and three suits. The quality of the cotton and wool fabrics never fails to impress. Jonathan consistently offers excellent support and quick responses.

19 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Great experience, Great communications, Great suit

I wasn’t sure how this was going to go as had never ordered a made to measure suit online before. However, I can honestly say that it was far easier than I thought it would be and with the great communications with Jon the whole process was seamless (no pun intended) !

The suit fitted perfectly and was great quality.

I will be ordering again in the future.

Thanks Jon ! 😊

19 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Great wedding tuxedos!

Jon, and The Drop were incredibly helpful in organising my groomsmen's wedding tuxedos. With 6 groomsmen spread across three countries (UK, UAE, and Australia), I was initially concerned about potential delays or issues with alterations. However, Jon managed all communications with no issues. The tuxedos were really excellent quality, fitting each groomsman perfectly despite varying body shapes, and they all arrived on time. The customer service was outstanding from start to finish. Highly recommended!

10 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great customer service!

Jonathan at the drop was super helpful & accommodating to our needs and nothing was too much trouble. Great customer service from start to finish! We ordered suits for our wedding and they arrived on time & turned out great!

15 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Very happy

Very happy! I have been a customer since 2020, i bought several shirts and 3 suits. Always very happy, the fabrics, cotton and wool, are very high quality. Jonathan is very responsive and supportive.

4 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Really happy with my wedding suits

Really happy with my wedding suits. Ordered 5 for me and my groomsmen and they arrived in just under 3 weeks all fitting perfectly. The service was very helpful throughout and the measurement guide easy to follow.
Will be back for work suits soon

4 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Wonderful experience throughout

Wonderful experience throughout. Reached out to the guys at The Drop in Feb to get some suits for the big day. I had left it very last minute and they managed to turn them around in just over 2 weeks. They guided me through the at home measurement process and the suits came back fitting perfectly. Really friendly and proactive service too. I also had lots of lovely compliments from my guests which was a massive bonus. Thanks so much

25 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Thoroughly recommend The Drop

I have had about 6 suits from the Drop over the past few years. I have never been disappointed with either the fit or the service.
The team were on hand initially to help me take my own measurements which made the process really quite easy.
Highly recommended and will always buy my suits from The Drop.

15 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Perfect fit and very good quality

I have ordered 2 suits now from The Drop (1 for my wedding and another for work). Both suits arrived fitting perfectly and without any need for adjustments. Also really happy with the quality. Great suits at a great price.

2 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Perfect suit. Great service

I bought a light suit from these guys for a wedding and it was spot on. They helped me pick out the right style and with my measurements, delivered a perfectly fitting suit a few weeks later! No need for any tweaks. Super happy with how it turned out!

27 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great quality suit and brilliant service

I purchased a three-piece navy suit along with a blazer. The ordering process was seamless and I am really impressed that the suit fit first time without needing any alterations to it. I will definitely be ordering again in the future as The Drop provides great suits at a great price.

8 września 2023
Opinia niezależna
Oceniono na 5 z 5

High quality, perfectly fitting suit for a difficult body shape

I cannot recommend The Drop enough, the suit I’ve received it absolutely top notch.
The fit is absolutely perfect: I usually struggle with getting suits to fit. Having a more muscular build means I usually have to buy a massive suit to allow it to fit my shoulders/arms/legs and then get it tailored to fit properly. The issue with this is that it’s never really perfect.
This is not the case with my suit from the drop, my suit fits like a glove! 10/10
The quality of the material is good: considering the price at £499 for a 2 piece bespoke suit I had my suspicions about the quality, but the quality is great, the same you’d expect from a professional bespoke suit service. No imperfections in the stitching anywhere.
Delivery: I’m sure this will improve as the company gets bigger, however considering it’s a bespoke suit, I think 6 weeks is fine. We were quoted 5 but they had issues with delivery. I’d recommend paying for speedy delivery if you need it faster.
Communication: limited given early stages of the business, not many automated emails letting us know the stage of the process re. Designed, being made, shipped, out for delivery etc. however their customer service is very good at replying if you want an update on your order.

In summary I cannot recommend the drop enough. I’ll definitely be using them again!

22 maja 2023
Opinia niezależna

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