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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Simple online purchase, easy to navigate the website and no issues with payment. The item I ordered was with me in less than 24 hours, in sturdy packaging (both inside and out).

Reakcja na opinię

Oceniono na 5 z 5

Amazing customer service! The website was having a few issues processing orders. I contacted the team through their WhatsApp chat and they began looking into the issue. As I was concerned the Pok... Zobacz więcej

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Oceniono na 5 z 5

I'm from Birmingham and now live in nuneaton, I usually go back there to shop, having visited cream I will mostly stay put. Tom was extremely helpful, polite and displayed excellent customer service.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Since the store opened in Sheffield it's become a regular drop in for something different with plenty of great top quality brands in store. It has also become a firm favourite for my teenage son. The... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

Independent clothing & lifestyle destination store based in Nuneaton, Warwickshire since 2005. Supplying a curated selection of authentic clothing from Carhartt WIP, Edwin, Levi’s, Fred Perry, Barbour, Nudie Jeans Co, Clark’s Originals, Obey, HUF, Vans and more.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

171 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 75% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Simple online purchase.

Simple online purchase, easy to navigate the website and no issues with payment. The item I ordered was with me in less than 24 hours, in sturdy packaging (both inside and out).

29 kwietnia 2026
Logo The Cream Store

Odpowiedź od The Cream Store

Hi Elizabeth,

Thank you so much for the fantastic review! We are thrilled to hear that you found the website easy to navigate and that your order arrived in record time.

We take great pride in our packaging to ensure everything arrives in perfect condition, so it’s great to know the sturdy wrapping did its job!

We really appreciate you choosing to shop with us and look forward to seeing you online (or in-store) again very soon!😃

Oceniono na 5 z 5

Superb!

Great clothes. Great service. Clear communication. Prompt dispatch. All round, perfect service.

30 kwietnia 2026
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Odpowiedź od The Cream Store

Hi Ashish,

Thank you so much for the kind words! We’re stoked to hear you enjoyed the collection and that our service hit the mark for you.

"Perfect service" is always the goal, so knowing we got your order out promptly and kept the communication clear means a lot to the team.

Thanks for supporting us, we look forward to seeing you again soon!😃

Thanks,
David

Oceniono na 5 z 5

amazing experience

amazing experience, such friendliness of the cashier who served me, asked about my day and talked about the purchase i was buying, definitely recommend and will return again!

22 kwietnia 2026
Opinia niezależna
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Odpowiedź od The Cream Store

Hey Liam,

Thank you so much for your kind words! We’re thrilled to hear you had such an amazing experience!😃

Building a genuine connection with our customers is what we love most! It was a pleasure chatting with you about your birthday plans and I truly appreciate you coming in to visit us and I look forward to seeing you back at the store again soon!

Oceniono na 5 z 5

Well I have to say that The Cream Store…

Well I have to say that The Cream Store has renewed my love for Sheffield city centre. Was looked after by Manish very well. Got some new runners and 3 very well priced T-shirts……… 100% be back asap

A brand new loyal customer right here.

Thanks mate

18 kwietnia 2026
Opinia niezależna
Logo The Cream Store

Odpowiedź od The Cream Store

Hey Damon,

Manish here! 😃 I have to say, reading this has absolutely made my day! Thank you so much for the incredible feedback.

It was a total pleasure looking after you in the store. I'm so glad you’re happy with the new runners and the T-shirts—it sounds like you’ve picked up some proper essentials! Knowing we’ve helped renew your love for the Sheffield city centre is the best compliment we could ask for as we love being part of the community here.

We really appreciate the support, and we’re proud to have you as a new friend and customer. Can't wait to see you back in-store again soon!

Big thanks again from Me and The Team!!!

Oceniono na 5 z 5

A fast efficient service with good…

A fast efficient service with good communication

28 marca 2026
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Odpowiedź od The Cream Store

Thank you for the great feedback!

We are so pleased to hear that you found our service fast and efficient. Clear communication is something we prioritise to make sure our customers are kept in the loop every step of the way, so it’s wonderful to know we hit the mark for you.

We appreciate the support and hope to see you back again soon!

Oceniono na 5 z 5

Fast delivery good communication

Fast delivery good communication

29 marca 2026
Logo The Cream Store

Odpowiedź od The Cream Store

Thank you so much for the 5-star feedback!

We're really glad to hear you enjoyed our fast delivery and clear communication. We aim to keep the process as smooth as possible from the moment you click order to the moment it hits your doorstep.

We look forward to seeing you again soon!

Oceniono na 5 z 5

Fabulous coat

Fabulous coat. Superfast postage of my parcel, which came very well packaged, in recyclable materials.

Reasonable pricing, not out of this world.

Would highly recommend.

29 marca 2026
Logo The Cream Store

Odpowiedź od The Cream Store

Thank you so much for taking the time to leave such a lovely review!

We are thrilled to hear that you are happy with your new coat. We also take great pride in our logistics and sustainability efforts, so it’s wonderful to know that the super-fast delivery and our use of recyclable packaging hit the mark for you.

We always strive to keep our pricing fair and accessible, so we really appreciate you noticing that as well. Thank you for the recommendation, and we hope to see you back at The Cream Store again soon!

Oceniono na 5 z 5

発送が早く

発送が早く、安心して買い物が出来ました。

28 lutego 2026
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Odpowiedź od The Cream Store

温かいレビューをありがとうございます。😃

Oceniono na 1 z 5

Returns policy is a joke!

Returns policy is a joke!! Exchange or credit note only. I don’t want either I just want my money back. No mention of this when I purchased the items in store. Absolutely fuming!! 😡

8 lutego 2026
Opinia niezależna
Logo The Cream Store

Odpowiedź od The Cream Store

I’m sorry to hear you’re feeling frustrated. We genuinely value your support of our store, and it’s never our intention for a clients to leave feeling this way.

As an independent boutique, our policy is to offer an exchange or credit note for in-store purchases unless the item is faulty. This is displayed at the bottom of all receipts but I'm sorry if this wasn't clear during your visit.

While we can’t offer a cash refund for a change of mind, our credit note does not expire, and we'd love to help you find something suitable.

Please feel free to drop back into the store and chat with us—we’d appreciate the chance to make this a better experience for you.

Kind regards,

David
Customer Experience

Oceniono na 5 z 5

First time ordering from here

First time ordering from here. I would highly recommend and I’m looking forward to visiting the shop in person

2 stycznia 2026
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Odpowiedź od The Cream Store

Hi Richard! Thanks so much for your kind review, we look forward to welcoming you to our store in person! Great choice on the 6000's. The GTX detailing really sets them apart! Enjoy!😃

Oceniono na 2 z 5

Nice shop terrible returns policy

Their returns policy is bonkers - return within 7 days for store credit. No refunds at all! Obviously no mention of this when I purchased. Seems very out of step with other shops - I was just trying to return a Christmas present. Not great!

28 grudnia 2025
Opinia niezależna
Logo The Cream Store

Odpowiedź od The Cream Store

Hi Flora, thank you for your feedback. We sincerely apologise for any disappointment here.

For items purchased in store during the Xmas season, we have an extended returns period in place until January 7th for an exchange or store credit, which does not have an expiry date.

We are sorry if this wasn't clear at the time of purchase and hope our extended policy can help you find something you love.

Thanks for shopping with us.

Oceniono na 5 z 5

Ordered a Barbour jacket was delivered…

Ordered a Barbour jacket was delivered super quick great communication will definitely be ordering from the cream store again great job guys merry Christmas

23 grudnia 2025
Opinia niezależna
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Odpowiedź od The Cream Store

Hi Dave, many thanks for your super kind review, its much appreciated. Have an awesome xmas and new year too!😃

Oceniono na 5 z 5

Visited the new store today with my…

Visited the new store today with my son, who hates shopping and most people.. He browsed and actually spoke to the staff which is testament to how nice a vibe they help to create. Well done for creating calm in a time of chaos! Loved our little chat and my Mr Maria smiley light x

11 grudnia 2025
Opinia niezależna
Logo The Cream Store

Odpowiedź od The Cream Store

Thank you so much for your kind review! We are very happy to hear your son had a lovely experience in our store. This is exactly the kind of environment we strive to create! Hope you and your family enjoy a lovely Xmas!

Oceniono na 5 z 5

Went to visit the new store in Meadowhall

Went to visit the new store in Meadowhall and I was very impressed, visually the store is really thought out and the visual merchandising is great. The staff are super approachable and friendly.
A lovey addition to Meadowhall and the menswear department!

9 grudnia 2025
Opinia niezależna
Logo The Cream Store

Odpowiedź od The Cream Store

Hi Kyle, it's great to hear positive comments on our store and team! Thanks for dropping in and shopping with us!😃

Oceniono na 5 z 5

I used their sneaker cleaning service

I used their sneaker cleaning service. Couldn't recommend them any more highly. They collected my trainers, dropped them off, and made them look brand new.

8 grudnia 2025
Opinia niezależna
Logo The Cream Store

Odpowiedź od The Cream Store

Thanks for your super kind review Jack, its much appreciated! We always aim to ensure we provide our best effort when cleaning trainers and we are glad you are happy!😃

Oceniono na 1 z 5

The trainer-cleaning service 👎🏼

The trainer-cleaning service they offer is poor. I was told over the phone that all the marks had come out of the trainers and that I would be happy with the results, which couldn’t be further from the truth. They returned the trainers with stains still on them, which I complained about. I was then told they would be picked back up for another clean, but I’ve now been waiting around three weeks with my messages being ignored. Safe to say I will not be using their services again 🤣.

20 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Superb

Top notch service always a pleasure dealing with the Cream store 👏🏻👏🏻👏🏻👌👌👌

27 listopada 2025

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