Clear Insurance Management Ltd Recenzje 

1538
Wynik TrustScore: 4 na 5

3,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

UPDATE / REPLY - NO renewals or emails were EVER sent to me this year, hence why I phoned up!!!! I listed below how many times I sent emails and I tried phoning. NO-ONE phoned me back, until I fin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We are legacy customers of Clear Insurance, our previous insurance broker (with whom we were very satisfied) having been bought over 3 years ago. So far we find Clear to be helpful and responsive to a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Clear Insurance made our renewals process simple. Was easy, no stress and simple enough to complete with the right cover for all our insurance requirements, from EL & PL, Plant Hire to Fleet Insuran... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Emilia helped me hugely in a steep learning curve around complex insurance for our company. Emilia saw me through a long process and answered all my questions very clearly and the support helped me un... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja ubezpieczeniowa

Napisane przez firmę

Clear is a Chartered Insurance Broker arranging business insurance and home insurance for various sectors.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(1538)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Cold calling

Cold calling - shoddy

4 września 2023
Opinia niezależna
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Good morning, thank you for your review. We take all feedback seriously, please can you provide us with some more information so we can look into this for you. If you can email rachael.kennedy@thecleargroup.com

Oceniono na 5 z 5

Renewal

A speedy, no hassle, fair renewal process.

29 czerwca 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Oceniono na 1 z 5

They spammed me

I never subscribed and am not a landlord or in the property business / market, so where did they get my email? And why did they add my email as I have zero connection with their market? And are they so desperate for business?

Response to their response. I have informed you often enough but you refuse to divulge EXACTLY how you got my email / who you bought it from. In any event, the legal process for subscribing me was not followed, because I never subscribed anywhere to anyone (why would I?) nor did I receive the legally required "confirm your subscription" email. So the people you bought it from operate unlawfully / illegally and thus you do too.

6 lipca 2023
Opinia niezależna
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Good afternoon Mark, we do take all reviews very seriously. Please could you provide me with some context or some more information regarding your comments above so we can ensure this does not happen again. Please contact me on my email rachael.kennedy@thecleargroup.com

Oceniono na 5 z 5

I am quite happy with the new adviser

I am quite happy with the new adviser. One think i am not happy is the £30 arrangement fee. I have been giving all my buisiness to your firm for more than 30 years.

14 czerwca 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Oceniono na 5 z 5

So easy

So easy , no fuss and friendly staff.

9 czerwca 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Oceniono na 5 z 5

Fantastic company

Fantastic company, been with them for years. They are competitive, polite and efficient and I highly recommend them.

28 czerwca 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Oceniono na 5 z 5

Victoria

Victoria worked hard to get exactly what I wanted, the policy suits my needs.

7 czerwca 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Oceniono na 5 z 5

Excellent service

I have found the advice to be timely and clear, which gives me confidence that they are doing their job well and in my best interests.

7 czerwca 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Oceniono na 3 z 5

Sloppy

Used to use Ansell for our business insurance, this was taken over by Clear a few years back. First year went smoothly at renewal ( hence three stars instead of 1/2) . Last year we were sent another companies renewal email , complete with turnover/names/address etc. A mistake, not a great one but the person apologised and I would hoped it was a one off. This year the same thing happened again, we were emailed another companies renewal with all their details! I emailed back and didn’t get a response or apology, just a message that they’d recalled the email. It was obviously too late as you can’t recall something I’ve already opened. Next thing we got our renewal . The amount was in the minus? I queried this and got another renewal.
Our premium had shot up unexpectedly . I went through and saw they’d added an extra 20k turnover on a section, even though I’d filled in the form with the correct amounts (again , no reply to that) .
That was corrected and in the meantime I looked elsewhere and got a much better deal and Customer service . Basically our premium has been halved for the first year and would have been £300 cheaper anyway without that deal.
Who knows who has received our details , as twice we’ve been sent others and I can see from another review this isn’t a one off. If it wasn’t for these multiple errors I would just renewed at a higher premium, so I should be grateful in a strange way for their incompetence.

15 maja 2023
Opinia niezależna
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Good afternoon, We sincerely apologise for the bad experience you have received. We would be happy to discuss this further on 02072516821.

Oceniono na 5 z 5

Great customer service

As always, very helpful and have their client’s best interest at heart.

4 maja 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Oceniono na 1 z 5

It took me weeks and so many emails to…

It took me weeks and so many emails to get a reply from them when all I wanted was my invoice so I could pay before my insurance ran out. Will be looking elsewhere next year!

13 maja 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your comments and we are sorry to hear that our service did not meet with your expectations on this occasion. We did provide an invoice to you at the earliest opportunity but the problem appears to be related to a delay with email communications, which is out of our control.

Oceniono na 5 z 5

Great service

Good advice, great service.

4 czerwca 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Oceniono na 2 z 5

It took three attempts to increase the…

It took three attempts to increase the sun insured before you finally made the change I requested

1 czerwca 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Good morning, thank you for taking the time to leave a review. We have contacted your account handler and they are going to give you a call to discuss your comments. We take all feedback seriously and continue to use it to improve our service.

Oceniono na 5 z 5

Renewal of charity insurance

Clear are a very professional company and enabled me to renew and pay the premium in good time to renew the policy.

13 kwietnia 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Oceniono na 5 z 5

always efficient personal service

always efficient personal service with a named customer service agent.

7 czerwca 2023
Logo Clear Insurance Management Ltd

Odpowiedź od Clear Insurance Management Ltd

Thank you for your review! We are very appreciative of the positive feedback

Doświadczenie Trustpilot

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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