There isn't a NO star option... It appears to me that this company loves to victimise elderly and other vulnerable clients for fun..leaving them without heat for multiple days on end, over chargi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Prompt, precise and professional. So glad I didn't even look at another boiler company. I recieved a quote online within minutes. Phone call answered straight away. Ciaran and his team were here withi... Zobacz więcej
James the manager followed up on my query and booked me an appointment. The engineer came on time and was very polite and experienced. Not only he tried the boiler, he did not leave until he saw... Zobacz więcej
Excellent service. They phoned to arrange service appointment which was organised within a couple is days. Engineer arrived a little earlier than expected but that was fine. On servicing the boiler on... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Melrose House, 42 Dingwall Road, CR0 2NE, Croydon, Zjednoczone Królestwo
- 0333 2343 247
- info@theboilercompany.com
- theboilercompany.com
3,9
Dobra
654 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A slight hiccup…
Did not receive usual reminder for renewal of cover so contacted office only ro be rold my cover had been cancelled. had not done this cover was immediately restored with arrangement for service to be carried out. the service was completed on 5th June to my complete satisfaction.
25 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Maureen, thank you for leaving us a review. We are sorry for the confusion over the cover but we are glad that this has now been rectified.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Really good company
Really good company. I would recommend there services to anyone. Excellent value for money. when i ring up customer services they are really friendly and the engineer in my area friendly, reliable and always does a good job too
25 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Danny, thank you for your review. We are extremely pleased that your callout went so well. We will pass on your praise to the engineer.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
I am very disappointed with this…
I am very disappointed with this company. When they insure they said all nice things the first time I had a problem The boiler Company engineer couldn't short out the problem instead they charge me £90 for nothing. I would like to cancel this £9 every month direct debit insurance as soon as possible. I was told I can't even cancel until a 12-month contract to end. What a ripoff! If I ever have a boiler problem I will have to call a local engineer to sort out the problems, ashamed of you the boiler company.
24 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Mr Gurung,
Thank you for taking the time to leave us a review.
Following our attendance to your call-out, after conducting some tests, our engineer identified that the issue you are experiencing is not related to the boiler, it is due to an electrical malfunction in the property.
Our engineer advised you that you would need book an electrician to solve this problem, not a heating engineer.
If you need any help with this please give us a call.
Regards
Steve
The Boiler Company
Service booked on line with no hassle
Service booked on line with no hassle. Engineer arrived later than planned due to time restraints. Service carried out efficiently with no mess. Highly recommended.
19 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Malcolm, thank you for this great review. Apologies that the engineer was slightly late and we hope it didn't inconvenience you too much.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Excellent value for money
A fantastic company with excellent service. The engineer was well turned out, helpful and chatty. We have complete confidence in this company and would recommend it to all. Once our boiler broke down in the winter and an engineer was there the next day.
19 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Peter, thank for this fantastic review. We appreciate your kind words and your recommendation.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Good service &clean
18 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Raymond, thank you for leaving us an excellent review.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
I found the personnel very efficient…
I found the personnel very efficient and helpful with all matters concerning my boiler,
18 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Jayne, thank you for leaving us this excellent review. We appreciate your time in helping us improve the customer experience.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
The engineer was professional
The engineer was professional, he explained everything in order to make sense of what he was here for. Every area was looked up to make sure that everything was done and sorted.
18 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Edson, thank you for leaving us this great review. We will be sure to pass this feedback back to the engineer.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Good Service
The boiler man identified the problem quickly and rectified it in a timely manner. He was professional and courteous.
18 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Alison, thank you for your time and leaving us this excellent review.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
The Boiler Company sent an engineer to…
The Boiler Company sent an engineer to service my elderly friends boiler, which proved to be working and safe !! but i mentioned the fact that two of the knobs were broken, therefore unable to control the boiler !! I also pointed out that the integral timer isn't working !! I am yet to get a response from the company as to whether these items are covered on the insurance !!
18 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Mr Sandrof, thank you for leaving us this great review. I can see that the team have been in contact regarding the parts required, sorry for the delay. Please get in touch directly on 03332343247 to discuss the works and we will see what we can do for you.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
The boiler company ring when they are…
The boiler company ring when they are on the way to you which I really like. They where Tidy, polite and Didn’t take long.
18 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Christina, thank you for leaving us an excellent review. We are delighted you like our policy of calling the household when they are on their way.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
A fantastic guy that has came to me for…
A fantastic guy that has came to me for last 2 years .
Had problem with boiler that was sorted out ,then explained to me what he had done to rectify it .
10/10 .would recommend to any one .
18 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Paul, we appreciate your time in leaving us this great review and thank you for the recommendation.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Serive
Engineer came on time, was polite and serviced our boiler in a very professional manner.
17 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Audrey, thank you for taking time and leaving this excellent review.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Jack and James( I rang to commend them)…
Jack and James( I rang to commend them) and Gavin for rescuing the day with his prompt efficient service. As I had been let down all week by your other contractor. Well done x
17 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Lynn, thank you for leaving such praise. Jack and James will be delighted with your feedback.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Not a good advert for communication
The Boiler Company contacted us and gave us a day and time.
It was a PM time so we stayed in all afternoon, at 1700 nobody had been and we had , had no phone call for a reason.
My wife had to phone and she was told the Engineer had been stuck with a gas leak, why could the Engineer not tell us by phone as he must have known we were on his list.
We were given the following day between 2 - 5 which did happen, we received no apology.
The Engineer who came was very good but we did not receive any paperwork
16 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Mr Langford, thank you for your feedback. We take bad feedback very seriously and will look in to why this has happened. We are extremely sorry and we are glad we could make it up by arranging an engineer to attend the very next day.
Regards
Steve
The Boiler Company
Odpowiedź od The Boiler Company
Hi Mrs Stefanovic, thank you for leaving this great review.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Excellent service .Very quick ,clean…
Excellent service .Very quick ,clean and thorough and explained what he was doing.Very pleasant and polite
12 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Kerrie, thank you for this great review. We are delighted with your feedback.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Always do an excellent boiler service
Always do an excellent boiler service. No problem .Paul the engineer always smart friendly and efficent. In these troubled times only one complaint coming from Paul. He needed a haircut but if that's all to complain about no worries. I
Reccomend the boiler company .
12 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Diane, thank you for taking time and leaving us this great review. We will pass on your praise to Paul and also let him know to go get his haircut! Also appreciate your recommendation.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Emergency call.
Emergency call.. no hot water. Phoned Boiler company and engineer on site within 2 hours. All done as he checked and serviced Boiler plus controls.
Great service !!!
11 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Raymond, thank you for this fantastic review, We are delighted your happy with our response time and the overall service you have received.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Quick prompt service.
11 czerwca 2020
Opinia niezależna
Odpowiedź od The Boiler Company
Hi Jackie, thank you for leaving us this positive review.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.