The Black Tux Recenzje 

1408
•
Wynik TrustScore: 2.5 na 5

2,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Really bad. The wedding asked every member of the party to pay for their own rental, which was insanely expensive for what we got. Over $350 for a set of cheap wool, cheap cotton, and shoes with... Zobacz więcej

Oceniono na 1 z 5

As a groom, by far one of the biggest headaches with the wedding was dealing with this company. I would recommend staying away from them and giving yourself a little more peace of mind. We had coun... Zobacz więcej

Oceniono na 2 z 5

My second experience with the black tux was not good. I was fitted and a few adjustments were made based on the tux I rented the previous year. When I went to pick up the tux, they didn’t even ask if... Zobacz więcej

Oceniono na 5 z 5

Been in countless weddings that have used Black Tux and never once had any issues. Site is easy to use and intuitive. Items come super quick. Return instructions easy to follow. Customer service is in... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą męską
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  3. Sklep odzieżowy

Informacje przekazane przez różne źródła zewnętrzne

The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(1408)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Always delivers and there when you need em

I've used Black Tux multiple times, and they always over deliver, this time was no exception.

We had a few people in our group that needed changes to the outfits at various times, etc, and they got it done with a super helpful and friendly customer service team

26 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Would recommend!

I have used Black Tux 2x for friend's weddings and also used them for my own wedding. Overall, I believe they provide a pretty seamless way of renting suits/tuxes and the fit of their garments is solid. The only comment I would make is that their fit could be a bit boxy/baggy for some who prefer a slimmer fit. I would recommend Black Tux if you are looking for an affordable easy solution.

26 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

Horrendous Service

Unwilling to communicate with their customers and never seem to be fully stocked on rentals. Never pick ups the phone and I've tried several times while they were open. Save your time and money and shop elsewhere.

6 maja 2024
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

Hi Nassim,
Thank you for taking the time out of your day to leave a review for us.

I’m so sorry to hear that you haven’t felt heard when contacting us about your order. We strive to respond to calls and emails as promptly as possible, and I apologize that the busy season has affected our response time. If you are still needing assistance with your event or order, please feel free to send an email to socialsupport@theblacktux.com mentioning your Trustpilot review so that our team can provide the support you need.

Additionally, we wanted to apologize for the Black Patent Leather Shoes being out of stock for your order. We understand how inconvenient this must be, especially when preparing for a special occasion. We’re truly sorry that you were unable to reserve the shoes from us for your event.

We are actively working to resolve the issues that impacted your order and sincerely apologize for falling short for your event.
Best regards, The Black Tux

Oceniono na 1 z 5

Fit was very bad

Firstly, a month after ordering they tell me the warehouse messed up and hadn't shipped my order. (A week before the wedding). It then arrives after multiple emails where they in a nutshell told me it would arrive but couldn't offer a tracking number (no pressure). It finally arrives 2 days late from the 10 days they're supposed to offer.

Tried it on, fit was very bad, pants were too tight, and the jacket and shirt felt like I could land an airplane inside of them. Also the shirt was extremely wrinkled.

First and last time I do business with them.

30 kwietnia 2024
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

Hi Nick,

Thanks for taking a moment to give us your feedback. Your feedback is incredibly valuable to our business. I understand we dropped the ball here and are terribly sorry for any stress caused.

I took a look into your account and was happy to see that our team assisted with an expedited replacement, at no additional cost to you. I hope this resolved any issues with your order. We also offer $15 reimbursements for dry cleaning by receipt, if necessary. Though many customers have noted that the wrinkles fall out when hung up for 24-48 hours as well.

If you are still needing assistance with your event, or if you wish to provide us with further feedback, we would be happy to hear from you. Feel free to send an email to socialsupport@theblacktux.com mentioning your Trustpilot review so that our team can provide further assistance.

Again, I’m sorry to hear of the issues that impacted your order. We are actively working to solve the issues that impacted your order and appreciate your patience and understanding.
Best, The Black Tux.

Oceniono na 5 z 5

Luv me some (The) Black Tux!

Luv me some (The) Black Tux!
Brooklyn location super convenient to Manhattan. My fitting appointment was smooth and friendly. There was a plethora of men’s formalwear options to choose from.
Tux arrived early and I was very happy with the fit. No alterations required.
I’d chosen the Black Watch plaid jacket option and as a result was the beau of the ball.
If the bride reads this, I’ll deny, deny, deny.
Thank you! I’ll be back!

11 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

I was skeptical at first...turned out Great!

I was skeptical at first, but The Black Tux made ordering the tuxedo very simple, convenient, and the employees at the Garden City, NY kiosk were great!. The delivery was prompt and email communications were clear and timely. Returning the tuxedos is an easy process too. Maybe the best tell is this...I would recommend & use TBT again!

12 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Very easy to work with

Very easy to work with. I wasn’t sure my size so I scheduled a fitting and the guy who did my measurements was great. The whole process was fast and convenient.
Everything shipped fast and fit perfectly

8 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

The Black Tux made ordering the tuxedos…

The Black Tux made ordering the tuxedos my husband and son wore for our daughter's wedding very simple and convenient. The delivery was prompt and email communications were clear and timely. We did have to order a different size than the original jacket we ordered but the replacement was sent quickly. Returning the tuxedos is an easy process too.

23 marca 2024
Opinia niezależna
Oceniono na 5 z 5

10/10 recommend!

We had groomsmen from all over and the black tux made it so easy to make sure everyone got what they needed! The suits and tux were perfect! The guys enjoyed how they were lightweight for our beach wedding!

20 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Tux looked great and I received a lot of Compliments

Tux looked great and I received a lot of compliments. The jacket initially did not fit (too small). But it was super easy to hop on their website and select a more appropriate sized jacket, with great guidance along the way from Black Tux website. The new jacket arrived very quickly in time for my event (within 3 days of ordering a replacement).

6 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Easy process with smaller sizes needed

Great company. Rented a tux for my son for prom. The first set was way too big, so they promptly sent the next size down of jacket and pants. The shoes appeared to be brand new. So easy to deal with for a working Mom with zero time to go and try on tuxes at a brick and mortar. My son got tons of compliments on the tux. It looked so elegant compared to the bridal shop rentals.

19 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent service all the way including…

Excellent service all the way including salespeople, personnel for taking measurements, available choices, options and fitting. Also, very good delivery options to your home and drop off at ups. The tux arrived well ahead of schedule with everything properly packed etc.

13 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Solid

I recently decided to use The Black Tux for 2 weddings I had very close to one another. I really wanted a unique look and fabric and they had just what I was looking for: Ocean Velvet.

Before securing the rental I decided to do the At Home try on to make sure the fit would work well. I was a little disappointed that I couldn't try on the exact tux I was renting but at the end of the day it didn't matter. I was sent the tux VERY early and had it for almost 2 weeks before the event which was really nice. The tux looked great but the pants had some damage that I wasn't okay with, so I reached out and they immediately sent me a replacement pair at no charge. At the event I received compliments all night long on my tux and was overall extremely satisfied with the whole experience.

I even tried a last minute rental for another wedding 2 weeks later and got the tux early again! Everything worked out perfectly and you've made a lifetime customer out of me.

29 marca 2024
Opinia niezależna
Oceniono na 5 z 5

3rd Time W/Black Tux, No Issues

This is the 3rd time I've used Black Tux but the first time for my wedding. Every time I've used them, it's been super easy and the tux is always great. If something doesn't fit, they make sure you get a replacement asap. I highly recommend getting fitted at Nordstrom, but many of my groomsmen measured themselves. Also, several of them liked their tux so much that they wanted to buy it.

6 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Good Stuff

I really enjoyed the service that was provided by The Black Tux. Obviously the tux was very good as well, no rips tears or scuffs.

Thank you!

30 marca 2024
Opinia niezależna
Oceniono na 5 z 5

I had a great experience with The Black Tux for my wedding.

I had a great experience with The Black Tux for my wedding. I initially ordered a full suit and the pants were too small, so I requested an exchange and the experience was easy and quick. I received my replacement pants in the same week and the return for the original pair was super simple. Would definitely recommend The Black Tux for wedding and other formal events.

22 marca 2024
Opinia niezależna

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