Rug came fairly quickly seeing that I'd ordered it on a Friday. Beautiful rug, fab quality. Unfortunately there were a couple of stains on arrival, but after a quick call to shop we sorted it out. W... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I thought I had ordered a Ruggable rug as I had already had one and wanted a new one. But I have to say I’m so pleased with this rug, it’s beautiful and thicker than the old Ruggable one and literally... Zobacz więcej
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Delivered very quickly, gave 4 stars due to the delivery driver throwing the rug out of the van, no interaction when handing the rug over as he was too busy talking on his phone, took photo and left,... Zobacz więcej
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I bought the Rocco Washable Flatweave Cream Rug in size 160x230 and I’m really happy with it. It’s beautiful, cozy, and soft, and it adds a warm, natural feel to the room. The neutral colour and... Zobacz więcej
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Informacje dotyczące firmy
Informacje o The Rugs
Napisane przez firmę
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Napisane przez firmę
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Dane kontaktowe
7 Premus, HP19 8AP, Aylesbury, Zjednoczone Królestwo
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Doskonała
902 recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good quality rug at a very reasonable price
I ordered my new rug on a Thursday and it was delivered the following Monday. It was so easy to unwrap and lay down - I ordered the largest size.
It looks lovely and feels great underfoot.
And the price is so reasonable too!
20 marca 2026
Odpowiedź od The Rugs
Thank you so much for your wonderful and detailed review! ✨
We are thrilled to hear that even with our largest size rug, the process was smooth and easy for you—that’s exactly what we aim for! Knowing that it looks lovely and feels great underfoot truly makes our day.
We’re so glad you’re happy with the value and the quality. Enjoy your beautiful new space, and we hope to see you again soon! 😊💖
Good service prompt delivery and polite…
Good service prompt delivery and polite delivery driver
18 marca 2026
Odpowiedź od The Rugs
Thank you so much for your fantastic review! ✨
We are delighted to hear that you experienced prompt delivery and that our driver was polite—we truly believe that great service should start from the moment you order until the rug is at your door! ❤️
Knowing you are happy with the whole experience makes us very proud. Enjoy your new rug, and we hope to see you again soon! 😊🌟
Lovely quality rug
19 marca 2026
Odpowiedź od The Rugs
Thank you so much for your kind review! ✨ We’re so happy to hear that you’re loving the quality of your new rug.
Enjoy your beautiful new addition, and we hope to see you again soon! 😊
Efficient service and delivery
Efficient service and delivery, very pleased with the product
12 marca 2026
Odpowiedź od The Rugs
Thank you so much for your kind feedback! ✨ We’re absolutely thrilled to hear that you were happy with both our service and your new product.
Getting everything right for you is always our goal! Enjoy your new rug, and we hope to see you again soon! 😊
Odpowiedź od The Rugs
Thank you so much for your kind feedback! ✨ We’re thrilled to hear you’re happy with the quality and the speedy delivery.
Enjoy your new rug, and we hope to see you again soon! 😊
Beautiful new rug for my home office.
My rug arrived in good time and was exactly as shown on the site. I have placed the rug on a very boring grey carpet in my home office and it has really brightened the room up. Excellent price too compared to other sites.
6 marca 2026
Odpowiedź od The Rugs
Thank you so much for this wonderful feedback! ✨ We are absolutely thrilled to hear that our rug has brightened up your home office—it sounds like the perfect transformation for a 'boring grey carpet'! ❤️
We also love that you found our price to be the best value out there. Quality and style don't have to break the bank! Enjoy your fresh, vibrant workspace, and we hope to see you again soon! 😊
Great rugs but delivery could be better
Rugs look great and are very well priced but next day delivery doesn't happen, at best its 3 working days after placing order based on 2 recent orders
18 marca 2026
Odpowiedź od The Rugs
Thank you so much for your honest feedback and for your repeat orders! ✨ We’re thrilled to hear you love the look and value of your rugs.
We sincerely apologize for the delay in your recent deliveries. While we aim for next-day delivery, it seems there was a delay in the courier's processing, which was unfortunately out of our immediate control. We’re working closely with our delivery partners to ensure a smoother experience next time!
We're glad they arrived safely and hope they look amazing in your home! 😊
Love it feels good on feet and my…
Love it feels good on feet and my lounge feels warmer
13 marca 2026
Odpowiedź od The Rugs
We are so happy to hear this! ✨ There’s nothing like a rug that feels amazing underfoot and brings that extra bit of warmth to your lounge. ❤️
It sounds like your space has become even cozier! Enjoy the comfort of your new rug, and we hope to see you again soon! 😊
Delivery driver was helpful and kindly…
Delivery driver was helpful and kindly put In the hall for me - being a large item
Very pleased with the quality. Expected quite a flat rug for the price
12 marca 2026
Odpowiedź od The Rugs
We are so pleased to hear that you’re happy with the quality and that the rug exceeded your expectations! ✨ It’s great to know it feels more substantial than you imagined for the price. 🙌
We’re also so glad to hear our delivery driver went the extra mile to help you out—we’ll be sure to pass on your kind words to the team! ❤️
Enjoy your beautiful new rug, and we hope to see you again soon! 😊
Happy with all aspects. Would use again.
Quick delivery. Exactly as described. Great price. Happy with rug
17 marca 2026
Odpowiedź od The Rugs
Thank you so much for the 5-star feedback! ✨ We’re so glad to hear that everything arrived quickly and that you’re happy with your new rug.
Your satisfaction is our goal, and we’re thrilled we hit the mark! Enjoy your beautiful new rug, and we hope to see you again soon! 😊
Satisfied with my product
Good product, beautiful color, reasonable price. Very satisfied with my purchase.
16 marca 2026
Odpowiedź od The Rugs
Thank you so much for your wonderful feedback! ✨ We’re absolutely thrilled to hear that you love the quality, the beautiful color, and the value of your new rug.
It makes us so happy to know you’re satisfied with your purchase. Enjoy your lovely new addition, and we hope to see you again soon! 😊
Rug is lovely but long delivery
Rug is lovely. Delivery was long to UK and I wasn’t warned that the company is located in Germany. Rug was rolled badly so one end was folded the wrong way and took weights and time to fix.
12 marca 2026
Odpowiedź od The Rugs
Thank you for your feedback and we’re so glad you find the rug lovely! ✨
We sincerely apologize for the delay and any confusion regarding the shipping location. To offer a wider variety, some of our special collections are dispatched directly from our German warehouse, which can sometimes take a little longer to reach the UK.
We are also very sorry to hear the rug was rolled improperly. it. We have noted this with our logistics partners to ensure more careful handling and optimal rolling for all future deliveries.
We truly appreciate your patience and hope you enjoy your beautiful new rug! 😊
Rug exactly as described packaged well…
Rug exactly as described packaged well and quick delivery. Very pleased with process.
16 marca 2026
Odpowiedź od The Rugs
Thank you for your feedback! We are pleased you had a great experience with your order.
Excellent quality with very fast…
Excellent quality with very fast delivery. Very impressed.
12 marca 2026
Odpowiedź od The Rugs
Thank you for your lovely review! We’re so pleased you’re happy with the quality and speedy delivery — it means a lot to us 😊
Very quick delivery
Very quick delivery. The rug I ordered didn't go with my decor like I thought it would. No fault of the rug. Return was easy and customer service was excellent when I said I wanted to return. I'll definitely use them again when I choose the right rug! Prices were great too.
16 marca 2026
Odpowiedź od The Rugs
Thank you for your feedback! We’re pleased you had a positive experience with our service and returns process, and we look forward to assisting you again in the future.😊
Delivery was quick
Delivery was quick. Quality of rug good and price was very reasonable. I’d definitely order from here again
16 marca 2026
Odpowiedź od The Rugs
Thank you for your lovely review! We are so pleased you had a great experience from delivery to quality and value. We would be more than happy to serve you again 😊
Odpowiedź od The Rugs
Thank you so much for your kind review! ✨ We’re so happy to hear that you’re pleased with the quality and that our delivery met your expectations.
Enjoy your new rug, and we hope to serve you again soon! 😊
Amazing
Fast delivery, was lovely and surprised with the quality, brilliant definitely looking to order again from this company.
16 marca 2026
Odpowiedź od The Rugs
Thank you so much for your glowing review! 🌟 We are absolutely thrilled to hear that you were pleasantly surprised by the quality and happy with our fast delivery.
There is no better compliment than hearing you'll be back for more! We can’t wait to help you find your next favorite piece. Enjoy your lovely new rug! 😊💖
Great price and good quality delivered…
Great price and good quality delivered on time with good support. Would highly recommend this company.
16 marca 2026
Odpowiedź od The Rugs
Thank you so much for your wonderful and highly recommended review! ✨ We’re absolutely thrilled to hear that you’re happy with the price, quality, and our support team's assistance.
Knowing that we delivered on time and met all your expectations makes our day! ❤️ Enjoy your beautiful new rug, and we look forward to welcoming you back soon! 😊
The rug I ordered was delivered very…
The rug I ordered was delivered very quickly and I was able to track it throughout. A question I put to the customer service team was answered once again very quickly, and the rug itself was just like the picture. Would highly recommend this company. A easy,seamless,and enjoyable experience.
23 marca 2026
Opinia niezależna
Odpowiedź od The Rugs
Thank you so much for your wonderful and detailed feedback! ✨ We are thrilled to hear that you had such a seamless and enjoyable experience with us.
It’s great to know that our tracking system, quick customer service, and the quality of the rug all met your expectations. ❤️There’s nothing we love more than making sure our customers feel supported and happy with their purchase!
Thank you for the high recommendation, and we look forward to seeing you again soon! 😊
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