Rug came fairly quickly seeing that I'd ordered it on a Friday. Beautiful rug, fab quality. Unfortunately there were a couple of stains on arrival, but after a quick call to shop we sorted it out. W... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I thought I had ordered a Ruggable rug as I had already had one and wanted a new one. But I have to say I’m so pleased with this rug, it’s beautiful and thicker than the old Ruggable one and literally... Zobacz więcej
Reakcja na opinię
Delivered very quickly, gave 4 stars due to the delivery driver throwing the rug out of the van, no interaction when handing the rug over as he was too busy talking on his phone, took photo and left,... Zobacz więcej
Reakcja na opinię
I bought the Rocco Washable Flatweave Cream Rug in size 160x230 and I’m really happy with it. It’s beautiful, cozy, and soft, and it adds a warm, natural feel to the room. The neutral colour and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o The Rugs
Napisane przez firmę
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Napisane przez firmę
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Dane kontaktowe
7 Premus, HP19 8AP, Aylesbury, Zjednoczone Królestwo
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Doskonała
902 recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Still waiting on my rug after 2 weeks
Still waiting on my rug after 2 weeks. Customer service telling me different things. Tracking updates just update the same thing everyday. I would avoid!
30 marca 2026
Odpowiedź od The Rugs
Hi Lisa,
We sincerely apologize for the frustration caused by the tracking delays and conflicting updates.
International shipping can sometimes encounter unexpected hurdles, and we completely understand why this has been disappointing for you. As we discussed in our messages, we have already issued a partial refund as a gesture of goodwill.
Furthermore, we have committed to providing a full refund if your rug does not arrive by Friday, April 17th. We are monitoring the situation closely and are dedicated to ensuring you are not left out of pocket. Thank you for your continued patience!
Kind Regards,
THE RUGS
Delivered quickly
Delivered quickly
Great quality rug
Great value for money
Very pleased with my purchase
30 marca 2026
Odpowiedź od The Rugs
Thank you so much for this wonderful feedback! ✨
We are absolutely delighted to hear that you are pleased with every aspect of your purchase—from the speedy delivery to the quality and value of your new rug!
It’s our mission to bring high-quality style to your home without the wait, and hearing your satisfaction makes our day. Enjoy your beautiful new space! 😊🌟
Odpowiedź od The Rugs
Thank you so much for your kind words! ✨
We are thrilled to hear that you are happy with both the quality of your new rug and the service we provided. Making our customers smile is what we do best!
Enjoy your beautiful new space, and we look forward to serving you again soon! 😊🌟
Odpowiedź od The Rugs
Thank you for your lovely review! We are so pleased you had a great experience with our team and love the rugs 😊
Brightens up my room
Brightens up my room. Only downside is there wasn’t a bigger size to fit my big room.
23 marca 2026
Odpowiedź od The Rugs
Thank you so much for your lovely feedback! ✨
We are thrilled to hear that the rug has brightened up your room!☀️ Regarding the size, we truly appreciate your input—we’re always looking to expand our collections, and hearing that you’d love an even bigger version is very helpful!
We hope you continue to enjoy the beautiful glow it brings to your space. Hopefully, we can find you that 'extra-large' fit in your next visit! 😊💖
Fault on rug but was fully refunded…
Fault on rug but was fully refunded within 2 days…..great customer service…..thank you
23 marca 2026
Odpowiedź od The Rugs
Thank you so much for your kind words regarding our customer service! ✨
We are truly sorry that the rug you received had a fault, but we are so glad we could resolve this for you quickly. Providing a fast and stress-free experience—even when things don't go as planned—is always our top priority!
Thank you for your patience and for choosing us. We hope to have the chance to serve you with a perfect item next time! 😊🌟
Odpowiedź od The Rugs
Thank you so much for your feedback! ✨
We are thrilled to hear that you had a smooth delivery experience and that you are happy with your new rug. Simple and perfect—just the way we like it!
Enjoy your new rug, and we look forward to serving you again soon! 😊🌟
I did not received completr order
I did not received completr order. I am still waiting for my rug 160x200
27 marca 2026
Odpowiedź od The Rugs
Hi Monika,
We are sorry for your experience with the delivery.
According to our tracking records and the proof of delivery from Royal Mail, your Dark Blue 160x230 cm rug was successfully delivered on April 2nd.
We have already sent the delivery photos and GPS location to your email to help you locate the package. Please check your inbox, and if you still can't find it, don't hesitate to reach back out to us—we are here to support you until this is fully resolved!
Kind Regards,
THE RUGS
This order was a next day delivery on…
This order was a next day delivery on the Thursday 3rd April for an urgent order of two rugs which is now one week later and still not received i am fuming.
Would not recommend using if in a rush .
3 kwietnia 2026
Opinia niezależna
Odpowiedź od The Rugs
Hi Sam,
Please accept our sincerest apologies for the frustration caused by this delay. Standard next-day delivery schedules were unfortunately affected by the Easter Bank Holiday period (April 3rd–6th), during which courier services and warehouses were closed.
Your order was dispatched on the first available working day, April 7th, and is currently with Evri for delivery by this Friday evening.
We completely understand that this was an urgent request, and we are truly sorry for the inconvenience. We have already reached out to you via email regarding your experience, and we are always here to help!
Kind Regards,
THE RUGS
Very pleased with purchase
Very pleased with purchase. The rugs look great on my new wooden floor. I would buy from them again. Delivery was good too.
26 marca 2026
Odpowiedź od The Rugs
Thank you so much for your wonderful review! ✨
We are absolutely thrilled to hear that you are pleased with your purchase! 💖 There’s nothing like the look of a beautiful rug on a brand-new wooden floor—it must look stunning!
It’s great to know that you enjoyed our delivery service as well. We can’t wait to welcome you back for your next purchase! 😊🌟
Odpowiedź od The Rugs
Thank you so much for your feedback! ✨
We are thrilled to hear that you find your new outdoor rug nice and spacious—it’s the perfect addition for those lovely days outside!
We truly appreciate your patience regarding the delivery time. We always strive to get our products to our customers as quickly as possible, and we’re so glad it was worth the wait!
Enjoy your beautiful outdoor space, and we hope to serve you again soon! 😊💖
Odpowiedź od The Rugs
Thank you so much for the feedback! ✨
We are so glad to hear that your order arrived quickly. We know how exciting it is to receive your new rug, so we always aim for the fastest delivery possible!
Enjoy your beautiful new space, and we hope to see you again soon! 😊🌟
Excellent service and accurate…
Excellent service and accurate description of rug. Delighted with colour and quality. Bargain.
24 marca 2026
Odpowiedź od The Rugs
Thank you so much for your wonderful review! ✨
We are absolutely delighted to hear that you are happy with the color, quality, and service! Knowing that you feel you got a real bargain is exactly what we love to hear💖
Enjoy your lovely new rug, and we hope to see you back for more bargains soon! 😊
I bought the Rocco Washable Flatweave…
I bought the Rocco Washable Flatweave Cream Rug in size 160x230 and I’m really happy with it.
It’s beautiful, cozy, and soft, and it adds a warm, natural feel to the room. The neutral colour and simple wool-look design fit perfectly with a modern or minimalist style.
It’s also very practical, easy to vacuum and overall easy to maintain. The material feels durable and good quality, with a nice finish.
I was a bit unsure about ordering online without seeing it first, and delivery took a while, but it was definitely worth it. I love it so much I’m thinking of getting more for other rooms.
The only small downside is that the width is slightly less than expected (around 158 cm instead of 160 cm), but it’s not a big issue.
I don’t usually write reviews, but I’m so pleased with this rug that I felt it deserved one.
24 marca 2026
Odpowiedź od The Rugs
Thank you so much for taking the time to share such a detailed and thoughtful review! ✨
We are absolutely delighted to hear that your Rocco Washable Rug has brought such a cozy and natural feel to your home.🙌 It’s wonderful to know that you find it practical and easy to maintain—that’s exactly what we aim for!
We truly appreciate your patience regarding the delivery; we're so glad you feel it was worth the wait! Regarding the slight measurement difference, please note that due to the weaving process, minor variations can sometimes occur, but we’re glad it’s not a major issue for you. ❤️
Knowing you’re considering more for your other rooms is the best compliment we could receive! We can't wait to serve you again soon. 😊💖
Great product
Great product. Really quick delivery and good value for the money. Would definitely recommend.
18 marca 2026
Odpowiedź od The Rugs
Thank you so much for the fantastic review! ✨
We are so happy to hear that you are pleased with the quality, the quick delivery, and the value of your new rug. Knowing that you would recommend us to others truly makes our day!
Enjoy your beautiful new addition, and we look forward to welcoming you back again soon! 😊💖
Odpowiedź od The Rugs
Thank you so much for your kind review! ✨
We are absolutely delighted to hear that you had an excellent experience with our service, delivery, and product quality ❤️ Knowing that we met your expectations in every way truly makes our day!
Enjoy your beautiful new rug, and we hope to welcome you back again very soon! 😊💖
Beautiful rug
Beautiful rug, nicer than expected, would highly recommend, and the price was amazing 👏
17 marca 2026
Odpowiedź od The Rugs
Thank you for your lovely review! We are so pleased the rug was even nicer than expected and that you found great value in it 😊
Odpowiedź od The Rugs
Thank you so much for your lovely feedback! ✨
We are thrilled to hear that you are happy with your new rug and that our delivery service impressed you. 🙌
Enjoy your beautiful new space, and we hope to see you again soon! 😊💖
Love the rug ordered on the afternoon…
Love the rug ordered on the afternoon and came the following day. So fast. Wish I knew about these before wasting so much money on other rugs. Highly recommend will not shop anywhere else from now.
16 marca 2026
Odpowiedź od The Rugs
Thank you so much for such an incredible review! ✨
We are absolutely thrilled that your rug arrived so quickly and that you love it so much. Hearing that we’ve become your go-to shop for rugs is the best compliment we could ever receive! 💖
We’re so glad you found us, and we promise to keep delivering that same great quality and speed. See you again soon! 😊🌟
Odpowiedź od The Rugs
Thank you so much for your wonderful feedback! ✨
We are absolutely delighted to hear that you love the quality and value of your new rug 💖 Knowing that our products bring such joy to our customers' homes is exactly why we do what we do!
Enjoy your beautiful new space, and we can’t wait to serve you again! 😊🌟
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.