Tertoro Inc Recenzje 126

Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Chris White worked hard and made it happen. Most of these companies say they have a driver in the area and they give you a price and ends up that the price goes a lot higher and they cannot find a dri... Zobacz więcej

Oceniono na 4 z 5

The company booked me immediately in having an electronic form for me to fill out. The price was guaranteed at an offerable price, however two days prior to shipping they called back raising the price... Zobacz więcej

Oceniono na 5 z 5

My friend’s son’s vehicle broke down late at night coming back home from school. We had to have it towed back to South Jersey, farther than roadside assistance would handle. Enter Chris from Tertoro w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

John at Tertoro worked hard for us to get our car moved. When another customer cancelled their order to ship several cars, our order got cancelled too, as ours was the only car remaining that was sche... Zobacz więcej

Informacje dotyczące firmy

  1. Pośrednik sprzedaży samochodów
  2. Naprawa samochodów
  3. Usługa transportowa

Napisane przez firmę

At Tertoro Inc., our reputation and customer ratings speak for themselves. We are proud to be a reliable and trustworthy company that always delights our customers!


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

126 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

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Oceniono na 1 z 5

Low Lifes

Low Lifes. Stroked me for weeks telling me they would get this amazing rate and then continuously tried to bump me into paying nearly double to get the load moved. Shady tactic to get a contract signed. Then when I threatened to pull the plug and go fly to get the car myself, they disappeared. I booked my flight and hotel and then the car showed up on a truck with no notification. Their contract clearly states they will notify upon pickup and delivery, neither of which the completed. I explained the situation and gave them every opportunity to make it right and they have now ghosted me. LOOK ELSEWHERE for car transport. Dishonest folks.

19 maja 2024
Opinia niezależna
Oceniono na 1 z 5

Buyer Beware! Bait & Switch

Buyer Beware! Signed a contract with Tertoro for shipping my car for $450. I asked multiple times leading up to the ship date if we were all set for shipping the car, which they always confirmed "yes." But was called by them on the actual ship day whereby they tell me it will now cost $900., because they needed to use another driver. Classic bait & switch. Not a fan of sketchy business and being ripped off! Would not recommend

2 maja 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Mr.Whitt, this is such a big disappointment for us to hear about your bad experience. As per our records we can see that indeed initial carrier cancelled our request and we needed to look for another driver who due to the last minute availability asked for a much bigger cost. We would like to apologize for any inconvenience and we always want to provide with the best possible service but here it was beyond our control.

Oceniono na 5 z 5

Great company

Great company. Chris was very communicative and was able to get the price down for my shipment

8 maja 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

We appreciate your feedback about the service Chris provided. Thank you for choosing us!

Oceniono na 5 z 5

This company is really good

This company is really good. I would like to thank Chris for helping me out. He really helped me having my car on time. I was happy with the service I got. I would definitely work with them again.
Thank you again Chris and also thanks for the drivers.

1 maja 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

We are so grateful for your honest feedback! Thank you for your trust!

Oceniono na 5 z 5

Good

This company was awesome they gave me a quote for 600$ to ship my car from ri to florida. i was skeptical at first but Jesse made the whole process easy and answered any question i had.The price never changed as i was promised. They’ll definitely see future business from me

3 maja 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

Thank you for choosing us! We are sure Jesse will continue providing excellent service for your future needs. Feel free to reach out!

Oceniono na 1 z 5

Do not use! Read the reviews first.

Read the reviews before signing their contact, (which they will call an estimate) that they send you after you verbally agree to accept their initial quote. I was quoted $350 ship a car a mere 500 miles from Kansas to Colorado. I accepted and signed the contract AFTER inquiring several times asking them to assure me the price would remain $350 and they wouldn't call me and increase the price prior to pickup. I played this game one other time. Well, low and behold, on the day of the scheduled pickup they called to tell me they could not find a driver for that price and now they want $550 to ship the car. This is a horrible way to do business. I understand some people fall for this scam and pay the additional fee. I was not desperate and had other quotes. Read the reviews, this company does this all the time even after you sign a contract. I did not read the reviews, I trusted the information I had in writing that they would not increase the price. And sadly, tThey just lay the blame on the drivers and move on. I had a car shipped from Illinois to Chicago in March for $500 plus I tipped the driver $100 because he was on time and kept me informed. I felt $350 for the half the distance was a fair price. But these greedy folks want more. Do not use them or Safe Auto Trucking because they tried the same tactic on the last car. Go direct through the trucking company and avoid using brokers, they are a SCAM.

30 kwietnia 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Dear Jacob, please accept our apologies for the inconvenience caused. We know that you've previously shipped a vehicle and had a negative experience, that's why we wanted to go above and beyond to secure you a carrier for a contracted price for your specific date. However, in this industry cancelations happen and in cases like this we try to locate another carrier as soon as possible. We managed to get you an option with an enclosed trailer, but they are normally more expensive, as their insurance covers up to $250 thousand. We never charged your Credit Card as promised. We are so sorry and hope for your understanding.

Oceniono na 1 z 5

bad experience

I have never written a bad review in my life but this was the worst experience I’ve had. It all could have been avoided with honesty and communication.

First they told me it would be $450 to ship my car the following Monday. I get a call on Tuesday that it will now be $900! I even put down a down payment and signed an agreement. Finally they agreed to $800 to be paid by venmo but the driver didn’t take Venmo when he arrived.

Arrival time then when from Wednesday to Thursday to Friday at 12pm to 2pm and finally 4:30pm.

I would also go 36 hours without responses during this week. I hope they are more upfront and honest with customers in the future.

26 kwietnia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

Dear Sam, we are terrified to receive such negative feedback. We have investigated this case further, and as per our system, we never agreed on a payment method like Venmo. Your shipping agent kept you posted throughout the whole transportation and even called the dealership to set up the pickup himself. We tried to reach you to resolve this inconvenience, but are unable to get ahold of you. Please get back to us at your earliest convenience. Once again, we apologize for not meeting your expectations and will work hard to improve our services.

Oceniono na 5 z 5

Great communication

I would have given it a 4/5 if not for Harper’s hard work and availability throughout the process. Harper responded quickly to our every call and text. He did his due diligence in finding us a new driver when the first was not working out ( to be polite). Car arrived safely and Harper took the time to f/u with us to be sure.

25 kwietnia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

Dear Kelly, thank you for rating us 5 stars. We are delighted to hear that Harper went above and beyond to locate you a carrier. We are so grateful for your patience!

Oceniono na 5 z 5

I couldn’t be happier with the service…

I couldn’t be happier with the service that I received from Tertoro (and Chris). I had a large vehicle that wasn’t the easiest to figure out, but they worked through the process, and the delivery went perfectly.
I would highly recommend this company

25 kwietnia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

We appreciate your trust, feel free to reach out if you need any assistance!

Oceniono na 1 z 5

Terrible news experience

In the beginning, I thought that they were a great company. They gave me a great quote. Their policy states that you have to cancel five days prior or you’re charged a fee. However, I emailed them six days prior to cancel and four days prior. I got a text message about the car being transported again. I had to clarify that we weren’t moving after all in this very hectic situation. We weren’t approved for the house when we were supposed to move to Georgia. But they continued to charge me anyway, all the while I’m receiving text messages from the person handling my situation, he began to tell me how he’s already received two bad reviews and if he gets a third one, he’ll lose his job and how he was just fine $300 from bad reviews. It’s hectic when you’re trying to move from one state to another. And plans fall through at the last minute and you’re stuck in a hectic situation. I want customers to know that they’re more concerned with their own business and pocket money, and less concerned about the quality Inn, which they handle their customers. I definitely will never use them again.

25 kwietnia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

Dear Angela, we sincerely apologize for failing to meet your expectations. The driver was scheduled to pick up your vehicle on the 29th of April. Upon learning of your canceled plans, we took immediate action and paid $50 from our own funds to compensate for the cancellation fee. Our intention was to alleviate any inconvenience to you, ensuring you wouldn't bear the full $200 cost. We take our responsibility seriously and hope for your understanding in this matter. Thank you!

Oceniono na 5 z 5

Great Experience

I couldn’t be happier with my experience. I needed a car picked up from a rather remote location and Chris found a driver and had my car delivered within days. Pricing is reasonable and worth the service. Great communication as well.

20 kwietnia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

Dear Steve, it's a pleasure to hear such positive feedback about the service Chis provided. We appreciate your business and look forward to working with you again!

Oceniono na 5 z 5

I had a great experience

I had a great experience. Chris and the drivers were great with communication and kept their word. There was no upcharge and the price never changed. My car was delivered the same day it was picked across states.

18 kwietnia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

We greatly appreciate your positive feedback! Thank you for choosing us!

Oceniono na 5 z 5

My friend’s son’s vehicle broke down…

My friend’s son’s vehicle broke down late at night coming back home from school. We had to have it towed back to South Jersey, farther than roadside assistance would handle. Enter Chris from Tertoro who took the time to find me a driver at a reasonable price — and in the meantime, texting me often to keep me apprised of the situation and “talk me off the ledge” during this hectic and overwhelming time as this was a first for any of us needing an auto carrier. Thank you!

17 kwietnia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

We are glad to help you during a stressful situation. It's wonderful when customer service exceeds expectations, especially in moments of urgency. Thank you for sharing your positive experience!

Oceniono na 5 z 5

Only the best

Not only did Harper at Tertoro Inc come in with an amazing price for shipping my 65 Elcamino across the country, he came in with amazing service as well, offering consistent and clear communication and utilizing his relationships and industry knowledge to insure that we got the best carrier for the job. Harper understood that my car was important to me and was careful to select a carrier that he knows and trusts who had a great track record and a direct route, so that my car was in transit for the shortest period of time possible and on the most direct route to its drop off location. They came in right on time and right on price and even checked in during and after to make sure everything was OK! Cant recommend these guys enough and can’t thank them enough for getting my car home safe and sound!

10 kwietnia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

Thank you for sharing your experience and recommendation! We are happy to assist you!

Oceniono na 5 z 5

Reliable

Reliable. Great communication and service at a good price. Harper took care of my delivery and relayed every instruction to the transport provider. Would definitely recommend Tertoro Inc. based on my experience with them.

5 marca 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Dear Ian, we appreciate your warm words! We are delighted to serve you, feel free to reach out if you need our assistance in the future!

Oceniono na 5 z 5

The search is over. If you found Tertoro and Mr. Harper, you are now in great hands!

If you were like me, stressing out about shipping and finding a reputable broker/shipper, then put your 100% trust to Mr. Harper. He will get it done for you! Trust me!

It was my first time shipping a vehicle. I purchased a vehicle from New York and it has to be shipped to Alaska. I needed a shipper that will deliver the car from New York to Seattle port, then put the vehicle in a barge heading to Alaska. This is supposed to be expensive, but with Mr. Harper, I found the best rate and the quickest delivery date!

To my surprise, shipping a vehicle is not as easy as I thought it was. Once you search for shippers, there are a ton of brokers out there online. Some are big name companies and some are not. I ended up trying 3 big named shippers/brokers and didn't pick Mr. Harper first at Tertoro. These 3 big companies were not able to make it happen. Also, my experience with these 3, the customer service was not that great. Slow to respond to inquiries. Sudden change of dates and pricing. Upfront charge to book a driver.

So I decided to give Mr. Harper a shot even Tertoro isn't that big or popular of a broker company. I was really hesitant at first. The reason I finally decided to give Mr. Harper a shot was because he was very responsive to all my inquiries but not pushy. He was just quick!!! Sometimes I thought "does this person sleep at all?" You ask a question, he responds with information and it was easy to realize that this person is just way way better than the other previous 3.

Mr. Harper was able to find me a driver/shipper quickly, a timely pickup date, and he was with me throughout the process and guiding me each step of the way. Explaining things I don't understand as it was my first time shipping a car. I didn't feel lost at all! He was amazing! I got my car to Seattle in less than a week! Now my car is here in Alaska and my car is in one piece and it was taken care of during delivery! No damages like other people experience. Mr. Harper made things possible for me fair and square, I'm sure he will too for you! This guy loves his work and you are lucky if you found him in the middle of hundred companies out there that don't really care much for you and your vehicle but just wants your hard earned money.

DO NOT HESITATE TO GIVE MR. HARPER A CHANCE! TRUST ME! JUST SEE HOW QUICKLY HE RESPONDS TO YOU! THANK YOU MR. HARPER AND I WISH YOU ALL THE BEST!!!

26 marca 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Dear Ken, thank you for entrusting us with the shipping of your vehicle! We're grateful for your kind words and delighted that Mr. Harper's dedication and efficiency exceeded your expectations. Your satisfaction is our priority, and we look forward to serving you again. Safe travels with your newly delivered vehicle! Feel free to reach out if any other assistance is needed!

Oceniono na 5 z 5

Mr Harper was amazing

Mr Harper was amazing. I couldn't have had a more professional auto transport agent. Because of Mr Harper il definitely be using the Tertoro company again.

1 kwietnia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

We appreciate your feedback, we hope to work with you again soon! :)

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