Tertoro Inc Recenzje 126

Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Chris White worked hard and made it happen. Most of these companies say they have a driver in the area and they give you a price and ends up that the price goes a lot higher and they cannot find a dri... Zobacz więcej

Oceniono na 4 z 5

The company booked me immediately in having an electronic form for me to fill out. The price was guaranteed at an offerable price, however two days prior to shipping they called back raising the price... Zobacz więcej

Oceniono na 5 z 5

My friend’s son’s vehicle broke down late at night coming back home from school. We had to have it towed back to South Jersey, farther than roadside assistance would handle. Enter Chris from Tertoro w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

John at Tertoro worked hard for us to get our car moved. When another customer cancelled their order to ship several cars, our order got cancelled too, as ours was the only car remaining that was sche... Zobacz więcej

Informacje dotyczące firmy

  1. Pośrednik sprzedaży samochodów
  2. Naprawa samochodów
  3. Usługa transportowa

Napisane przez firmę

At Tertoro Inc., our reputation and customer ratings speak for themselves. We are proud to be a reliable and trustworthy company that always delights our customers!


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

126 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Oceniono na 4 z 5

Transportation

Vehicle was transported correctly.

1 lutego 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Thank you for your feedback and we strive to exceed your expectations in our future interactions. We hope to earn a 5-star rating from you next time!

Oceniono na 5 z 5

Harper Jade was super prompt and…

Harper Jade was super prompt and helpful through my process. My vehicle was picked up and delivered in a timely fashion! Thanks Harper!

2 lutego 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Thank you for your kind words! We'll be sure to pass on your appreciation to Harper!

Oceniono na 1 z 5

This has been my worst experience

This has been my worst experience when hiring this company, I am a working woman who buys a vehicle and wants to have it at home as soon as possible, but you cannot trust companies like Tetoro Inc because the only thing they want is to get more money from you, a disappointment. total. They are not professional, they do not respect the contract, they are not efficient and they are not effective either. I have been under stress all week because they are not able to resolve a mistake of theirs.

8 lutego 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Dear Elsa, we sincerely apologize for the distress caused by your recent experience with our company. Your feedback is crucial, and we deeply regret any inconvenience. We are actively investigating the situation and will work swiftly to address and rectify the issues. We appreciate your patience and are committed to regaining your trust.

Oceniono na 1 z 5

I would not ever book with Tertoro

I would not ever book with Tertoro, Inc., agent quoted one price and then when a driver was found the price quoted of $550 went up to &900. When I expressed dissatisfaction the price changed a couple of times but not to original price. Definitely bait and switch.
set up a Saturday pickup since my son was available that day to meet driver. My son sat at address all afternoon and no one showed up or bothered to call.
Finally, today I get a weak apology from trucking company LJ Logistics that their truck had broken down. Informed me that they would not perform door to door service and wanted to meet at a parking lot quite a distance away. From the beginning I gave address and explained it was in city of Chicago.
This was a very unpleasant experience dealing with a very disreputable company.

5 lutego 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Dear Maggie, we sincerely apologize for the inconvenience you experienced with our services. We understand the frustration caused by the unexpected price increase and the failure to meet the scheduled pickup. This falls below our standards, and we take full responsibility for any miscommunication that occurred during the booking process. We are actively addressing the issues with the agent involved to ensure this doesn't happen again. We appreciate your feedback and value your business. If there's anything we can do to rectify the situation, please contact us directly.

Oceniono na 5 z 5

Harper did a very good job keeping in…

Harper did a very good job keeping in contact with me. We had some delays due to weather and holidays but he was quick to keep me updated with all changes.

3 stycznia 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Your satisfaction is our priority, and we're glad to have had the opportunity to assist you. Should you need any further assistance, feel free to reach out!

Oceniono na 5 z 5

Great Experience

Great Experience
Choosing a car transport broker feels like picking a random company and hoping for the best - and it is. I relied heavily on ratings. After trying 3 companies, with a wide range of quotes, I decided to go with Tertoro. They were clear about their brokerage fees, they answered the phone every time I called with questions, they followed up on the delivery and driver. I don't write feedback reviews very often, but I wanted to make sure to share that my experience was positive, and I would definitely ship with them again.

8 stycznia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

We are so glad to hear such positive feedback about our service! Feel free to reach out if any assistance is needed! Have a great day!

Oceniono na 5 z 5

Dane Farley handled the shipping of a deal professionally and respectfully.

Dane Farley handled the shipping of a car for us. He was courteous and answered many questions we had. When a trucking company canceled a deal at the last minute, he promptly found another one- even though it cost a lot more. But everything went smoothly after that and we are satisfied.

19 stycznia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

Dear Kash, we are so grateful for your patience throughout the process. We couldn't ask for a better customer! Thank you for your trust!

Oceniono na 5 z 5

Jesse was excellent

Jesse was excellent
Was very nice and excellent service

17 stycznia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

We appreciate your feedback!

Oceniono na 5 z 5

Dane was awesome

Dane was awesome. I need my car shipped last minute to a destination it seemed no one was traveling to. Dane took the time to not only find a driver but also got me a really great deal. I will definitely be using him again.

3 stycznia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

We appreciate your trust and look forward to serving you again!

Oceniono na 5 z 5

Dane provided excellent assistance in…

Dane provided excellent assistance in delivering my car. His proactive planning and support during unexpected delays due to weather and driver issues showcase his commitment to customer satisfaction. Highly recommended for his reliable logistics and helpful demeanor.

6 stycznia 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Thank you! We're proud to have met your expectations and are grateful for your feedback!

Oceniono na 5 z 5

Harper was excellent!!

Harper was excellent!!! We received 25 quotes from companies automatically. Tertoro quoted a median price of all but made sure to let me know no fees collected til car is on the truck. True! Based on Holidays the fee was $200 higher based on driver availability which was still competitive. They pocked up exactly as promised and got the car delivered across country in about 4 days. Driver was courteous and on time and did not collect a dime till delivery and was chill with my inexperience with Zelle. They took photos for bill of lading and delivered a undamaged car. Use these guys! 100% Worth it!

5 stycznia 2024
Opinia niezależna
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Odpowiedź od Tertoro Inc

Dear Randy, we appreciate such detailed feedback on the service provided! We are so glad to hear you're 100% satisfied with the work of Harper and the driver. We would be happy to assist you again in the future!

Oceniono na 4 z 5

Professional and courteous

Harper made transporting my vehicle a seamless process - the pickup hauler arrived as scheduled with all relevant details and delivered the vehicle on time as promised without complaint. I would use this company again if ever needed.

9 stycznia 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

We appreciate your feedback, thank you for your trust! Hope that next time we will deserve a 5-star review from you!

Oceniono na 5 z 5

It was a pleasure working with Tertoro

It was a pleasure working with Tertoro. They picked up my car and delivered in less than 48 hours. I would definitely work with you guys again!

11 stycznia 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

We're thrilled to be able to help you! Feel free to reach out if you need any other assistance!

Oceniono na 5 z 5

Will definitely use Tertoro Inc again

Will definitely use Tertoro Inc again! I dealt with Casey and he was very helpful and made the process easy. Thank you Casey, Everything went smooth!

9 stycznia 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

Thank you for such kind feedback! We are so glad to assist you!

Oceniono na 2 z 5

I would not book with Tertoro again

I booked auto transport with Tertoro several weeks before my out-of-state move. I followed up with the Tertoro employee to get confirmation that all was good the week before my scheduled pickup and he confirmed everything was on track.

THE MORNING OF MY SCHEDULED PICK-UP I received a call from the Tertoro employee stating the original driver cancelled but he was going to try and find someone else. I received a call about an hour later from the same employee in which he stated he found someone, but they would be $250 more than originally quoted. At this point, the house was empty and we had everything booked to relocate that afternoon. I chose to pay the extra and cut my losses, but I believe it was a classic bait-and-switch tactic used to capitalize on the situation and secure more funds by this company.

I'd suggest not booking through a broker such as Tertoro and going straight through a transportation company. I know better now. Tertoro did not offer any relief or even to split the cost of the new price due to the driver they hired canceling, which I had nothing to do with. The car made it on time, but also had damage to one of the wheels which I settled with the transport company at delivery.

I am rating this as two stars as the Tertoro employee did help with settling the damage dispute with the auto transportation company driver who did not speak English. However, other than that, I would not book with Tertoro again.

11 stycznia 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

We apologize for the challenges you faced during your recent auto transport with Tertoro. The last-minute changes in pickup and the increased cost were unexpected, and we understand your frustration. We are reviewing our procedures to prevent such situations in the future and provide a more transparent service. We appreciate your acknowledgment of the shipping agent's assistance in settling the damage dispute, and we are committed to addressing any issues that may arise during the transportation process. Your feedback is invaluable, and we will use it to improve our processes for a better customer experience.

Oceniono na 5 z 5

Dane was great to work with

Dane was great to work with. Initial quote is pretty much what I paid at the end. They took into consideration my needs for drop off and I wanted 100 lb more weight so I bought that too. Overall, it was a great experience.

2 stycznia 2024
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

We are so glad to hear such positive feedback about our service! Feel free to reach out if any assistance is needed! Have a great day!

Oceniono na 1 z 5

Driver's service is good

Driver's service is good. We are extremely disappointed at the price. It was quoted $685 all the way until the day before the delivery and said has to increase $300. You promised there is no price increase and that is why we choose you. You guys planed this from the beginning. It is unethical! We need the $300 back!

22 grudnia 2023
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

We appreciate your positive feedback on the driver's service. We understand your disappointment regarding the unexpected price increase, especially after the initial quote assurance. We apologize for any confusion and assure you that we take this matter seriously. We are glad the vehicle was delivered safe and sound, please reach out to us if you have any questions.

Oceniono na 5 z 5

It's Scary Out There, Make Sure You Read all Reviews

Had lots of quotes coming in, all 3rd party. None of the other companies had as good of rating and really not much on the messing with the price. The best part is from when I placed the order, they had a driver ready within a couple of hours. Our car was to us in 1 day. Carlos kept me posted to his arrival. I was so nervous picking a shipping company, but so happy with Tertoro. Will definitely use again.

22 grudnia 2023
Opinia niezależna
Logo Tertoro Inc

Odpowiedź od Tertoro Inc

We're thrilled to hear about your positive experience with our company! We look forward to serving you again in the future!

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