We bought a property a few days ago in Edinburgh and the previous owners I think that they never cleaned nothing in the last 20 years so we decide to contact Hello Service and thanks God we did it.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Shaida and Zanko were absolutely amazing. They did a deep clean, oven, dishwasher, carpets, cupboards, windows, windowsills and radiators were all spotless. So happy with their work and they're absolu... Zobacz więcej
I was a little nervous having read some awful reviews about this company after I had booked them. However, my team (Christos and Ntemo) were excellent. They worked very hard and didn’t cut any corner... Zobacz więcej
Very disappointing experience. We booked a deep clean, while they cleaned the extractor hood it fell onto the hob, damaging both!!! but They refused to cover the wall repair required before the extr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Dane kontaktowe
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Zjednoczone Królestwo
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 58% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Pre tenancy clean
Communication has been great since asking for a quote. Shaida and Saza arrived on time and were polite and efficient and completed the work to a high standard.
26 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Claire,
Thank you for taking the time to share your feedback!
We're delighted to hear that you were happy with the pre-tenancy cleaning service and that Shaida and Saza arrived on time, were polite and efficient, and completed the work to such a high standard.
We also appreciate your kind comments about our communication throughout the quotation and booking process. Providing a smooth and reliable experience from the first enquiry through to the completion of the cleaning is very important to us.
We'll be sure to pass your lovely feedback on to Shaida, Saza and the wider team.
Thank you again for choosing Tenancy Cleaning. We hope to work with you again in the future!
The Tenancy Cleaning Support team
Cleaning Service was amazing!
Team John were absolutely fantastic with cleaning the two bed and two bath I was renting, I was having a last minute move-out on and I struggled to find cleaners who would take me so soon. Team John got assigned to me in less than 24 hours and I could have not been more grateful.
They were very very nice and professional and we even had conversations as well which was very pleasant!
I have a cat so I was very afraid of the state of the carpets from his constant shedding, but they had it looking just as it did when I first moved in! They had everything looking spotless. Carpets, counters, kitchen, bathrooms, my garage and even the shower glass with the many water marks it had!
I was so pleased I even recommended this company to one of co-workers who is going to be moving out soon! 10/10 would absolutely recommend!
19 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Carol-Anne,
Thank you so much for your fantastic review!
We're absolutely delighted that Team John could step in at short notice and help make your last-minute move-out a much smoother experience. It's wonderful to hear that the team was friendly, professional and made such a positive impression.
We're especially pleased that they managed to get the carpets, kitchen, bathrooms, garage and shower glass looking spotless. We'll be sure to share your lovely feedback with John and the rest of the team.
Your recommendation to your colleague means a great deal to us. Customer satisfaction and providing reliable, high-quality cleaning services are always our top priorities.
Thank you again for choosing Tenancy Cleaning and for your 10/10 recommendation. We wish you all the best in your new home!
The Tenancy Cleaning Support team
Moji’s team helped me with my cleaning
Moji’s team helped me with my cleaning. They were friendly, very quick and efficient with their work. I would highly recommend them
26 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi,
Thank you for your lovely review!
We're delighted to hear that Moji's team provided a friendly, quick and efficient service. It's always great to know our customers are happy with the quality of our work.
We'll be sure to pass your kind words on to Moji and the team.
Thank you for recommending us and for choosing Tenancy Cleaning. We truly appreciate your support and look forward to helping you again!
The Tenancy Cleaning Support team
Christos was excellent
Christos was just excellent. Incredibly helpful, thorough and professional. I would recommend him and his team.
24 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Emily,
Thank you so much for your wonderful feedback!
We're delighted to hear that Christos and his team provided such an excellent service. It's great to know you appreciated their professionalism, helpfulness and attention to detail.
We'll be sure to pass your kind words on to Christos and the team.
Thank you for your recommendation and for choosing Tenancy Cleaning. We truly appreciate your support and hope to work with you again in the future!
The Tenancy Cleaning Support team
I had the best experience with Moji's…
I had the best experience with Moji's team! He had such a hard task of cleaning my elderly mothers flat for an end of tenancy. He did the most amazing job!!! I would definitely use again!!!! Thank you!
24 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Abigail,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that Moji did such an amazing job with your mother's end-of-tenancy clean. We understand that some properties require extra care and attention, and it's fantastic to know that Moji rose to the challenge and exceeded your expectations.
We'll make sure to pass your lovely feedback on to Moji and the team. They'll be very pleased to hear how much their hard work was appreciated.
Thank you again for trusting us with the cleaning and for your kind recommendation. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
Shaida and Zanko did a really good job
Shaida and Zanko did a really good job with the deep clean. They were lovely, worked hard and left everything looking great. Would use them again.
24 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi,
Thank you for your lovely feedback!
We're delighted to hear that Shaida and Zanko did such a great job with the deep clean. It's wonderful to know they were friendly, hardworking and left everything looking great.
We'll be sure to pass your kind words on to them. Your support means a lot to us, and we look forward to helping you again in the future!
The Tenancy Cleaning Support team
Robert and his team were brilliant
Robert and his team were brilliant, super helpful,friendly and did an excellent job! Worked what felt like miracles in our kitchen
Would absolutely use again
22 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Katie,
Thank you so much for your fantastic review!
We're delighted to hear that Robert and his team worked their magic in your kitchen and delivered such an excellent result. It's wonderful to know you found them helpful, friendly and professional throughout.
We'll be sure to pass your lovely feedback on to Robert and the team. They'll be thrilled to know their hard work made such a great impression.
Thank you again for choosing Tenancy Cleaning. We truly appreciate your support and look forward to working with you again!
The Tenancy Cleaning Support team
Excellent service
Excellent service, came back to the place thouroughly done, with impressive carpet steaming by Moji and his team!
20 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Danielle,
Thank you so much for your lovely feedback!
We're delighted to hear that Moji and his team delivered such an excellent service and left the property thoroughly cleaned. It's especially great to know you were impressed with the carpet steam cleaning.
We'll be sure to share your kind words with Moji and the team. Your satisfaction means a great deal to us.
Thank you again for choosing Tenancy Cleaning. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
Very disappointing experience
Very disappointing experience. We booked a deep clean, while they cleaned the extractor hood it fell onto the hob, damaging both!!! but They refused to cover the wall repair required before the extractor could be safely reinstalled. They even refused to refund the extractor cleaning charge, despite leaving it detached and unusable.
Accidents can happen, but the way they handled the aftermath was very disappointing. We would not use them again.
12 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you for your feedback.
We must respectfully disagree with your account of the incident and the suggestion that Tenancy.Cleaning should be held responsible for the cost of repairing the wall.
Our investigation, supported by the visual evidence already shared with you, established that the extractor hood fell due to the condition of its pre-existing installation. The wall contained approximately 20 holes, whereas only 4 were required for the extractor hood's installation. This raises serious concerns about the adequacy of the original fixing arrangement and demonstrates why we cannot reasonably accept responsibility for the wall repairs.
Nevertheless, despite the circumstances surrounding the incident, we have already refunded the cost of repairing the hob and reinstalling the extractor hood. We consider this a reasonable resolution of those specific issues.
However, we will not be providing any further refund or compensation towards the wall repairs, as the evidence does not establish that the wall damage or the underlying installation defects were caused by our cleaning team. We have shared the relevant visual evidence with you to support our position.
We understand that you are disappointed with the experience. However, we must distinguish between the damage for which we have agreed to provide compensation and the additional costs for which we do not accept liability.
Our position regarding the wall repair costs therefore remains unchanged.
Kind regards,
Sam
Tenancy.Cleaning Support Team
Moji and his team were fantastic
Moji and his team were fantastic! Got on with the job at hand and worked quickly and efficiently. Everything was spotless and you could tell they worked really hard to make it perfect for us when we returned. Amazing value for money. Will be using again! Thank you!
19 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you for your wonderful feedback! We’re delighted to hear that Moji and his team provided such an efficient and thorough service, leaving everything spotless for your return. Your kind words and recommendation mean a great deal to us. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
Great service
Great service, left the place spotless even corners I had a lot of trouble cleaning before. Moji's team was nice and friendly and did a great job! They were accommodating and even did extra than what we booked. Definitely recommend and will call them again!
16 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Mary,
Thank you so much for your wonderful review! We're delighted to hear that Moji's team left the property spotless and went the extra mile to help you. It's great to know that their friendly attitude and flexibility made such a positive impression.
We'll be sure to share your kind words with Moji and the team. Thank you for recommending us, and we look forward to helping you again in the future!
The Tenancy Cleaning Support team
I would definitely not recommend using…
I would definitely not recommend using this company
I booked weeks in advance an end of tenancy clean for an unfurnished one bedroom flat with no carpet.
When I received the end of tenancy report from the estate agent a week later, I was told that I would get charged for another end of tenancy clean as the flat was not cleaned properly:
-Ceiling lights dusty
-Sockets dusty
-Skirting boards dusty
-Didn't clean between wall and appliances
-limescale by kitchen sink
-Drip marks on even door
-Burnt on grease inside oven
-Kitchen extraction fan left sticky
-Bathroom extraction fan very dusty
-Limescale in bathroom sink
I have logged in a complaint. It says on the website that you have 7 days after the clean to sent any complaint. This was Impossible to do as I got the informations from the agency over week later. I asked the agency if myself or the cleaning company could go back to clean what was missed but the new tenants were about to move in.
As it stands I am still waiting to hear back from the cleaning company. It's been over 72 hours since I filled in the complaint form.
2 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Dear Leslie,
We’re sorry to hear that you were disappointed with the cleaning service and understand your frustration regarding the timing of the check-out report from your estate agent.
We appreciate that receiving feedback more than a week after the clean can make it difficult to arrange a return visit before new tenants move in. However, our 7-day re-clean guarantee requires complaints to be raised within seven days of the service, and your complaint was submitted on 14 October, after the guarantee period had expired on 9 October.
We would always prefer the opportunity to address any reported cleaning issues ourselves. As you have indicated that a re-clean is no longer possible and have requested reimbursement based on a third-party quotation, we’re unfortunately unable to cover these costs or offer compensation in this case.
We regret that we could not reach a more satisfactory outcome and appreciate you taking the time to share your feedback.
The Tenancy Cleaning Support team
Great service!
I booked an end of tenancy clean and got amazing service from start to finish. Moji's team of cleaners made sure everything was immaculate, they were super professional and spent time making sure I was happy with all of their work. Highly recommend!
13 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Hannah,
Thank you for your lovely review! We're thrilled to hear that you had such a positive experience with us from start to finish. It's great to know that Moji's team delivered an immaculate clean, maintained a high level of professionalism, and took the time to ensure you were happy with the results.
We'll be sure to pass your kind words on to Moji and the team. Thank you for your recommendation and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Moji’s team✅
I inquired a few cleaning companies for our end of tenancy cleaning and this company got back to be very quickly with a quote via WhatsApp and email. The booking process was very smooth and easily communicated via both WhatsApp and email including a detailed invoice. Moji’s team arrived on time and got our flat sparkling clean within 4 hours and also offered to help me with my personal belongings as I was moving out this day too. Very kind and got the job done to high standards, thank you again. Would definitely recommend and consider using them again if I need in the future!
15 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Anita,
Thank you so much for your wonderful review! We're delighted to hear that you found our booking process smooth and communication clear from the initial enquiry through to the completion of the clean.
It's fantastic to know that Moji's team arrived on time, left your flat sparkling clean, and went the extra mile to help you on moving day. We'll be sure to share your kind words with Moji and the team.
We really appreciate your recommendation and would be happy to help you again whenever you need us!
The Tenancy Cleaning Support team
Moji and his team stepped in after…
Moji and his team stepped in after being let down. The service they provided was excellent including the appliances and carpets. Would definitely recommend them and have no hesitation is using again.
Well done Moji
12 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Mary,
Thank you for your lovely review! We're so pleased that Moji and his team were able to step in and provide the excellent service you deserved. It's wonderful to hear that you were happy with the cleaning of the appliances and carpets, too.
We'll be sure to pass your kind words on to Moji and the team. Thank you for your recommendation and trust in Tenancy Cleaning. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
Carried out a deep clean at the end of…
Carried out a deep clean at the end of the tenancy. Place looked and smelled great.
13 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Karen,
Thank you for your lovely review! We're delighted to hear that your property looked and smelled great after our end-of-tenancy deep clean. We appreciate you choosing Tenancy Cleaning and taking the time to share your feedback.
We hope to have the opportunity to help you again in the future!
The Tenancy Cleaning Support team
Moji team did a great job on our end…
Moji team did a great job on our end of tenancy cleaning. Very nice guys. Highly recommend.
11 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Rosh,
Thank you for your kind review! We're delighted to hear that Moji's team did a great job with your end-of-tenancy clean and made a positive impression with their friendly attitude.
We really appreciate your recommendation and will be sure to share your feedback with Moji and the team. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
End of tenancy clean
Moji and team did a great job on our end of tenancy clean. Communication before the clean was fantastic via WhatsApp with Darya. Moji’s team showed up on the day, blitzed the house and left it spotless.
10 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Ben,
Thank you for your fantastic review! We're delighted to hear that you were happy with both the communication from Darya and the cleaning provided by Moji's team. It's great to know that everything went smoothly and your house was left spotless.
We'll be sure to share your kind words with Darya, Moji, and the team. Thank you for choosing Tenancy Cleaning, and we hope to help you again in the future!
The Tenancy Cleaning Support team
Excellent work Moji and Team
I’m very happy with the tenancy cleaning service. Moji and team was professional, friendly, and thorough throughout the process. They did a great job cleaning the property and paid attention to the details, leaving everything clean, fresh, and tidy, team worked efficiently to ensure the property was ready for handover
Overall, a great experience and excellent value for money. I would definitely recommend their service and Moji & team to anyone looking for reliable end-of-tenancy cleaning!
10 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you for your fantastic review!
We're delighted to hear that Moji and the team provided a professional, friendly, and thorough service. It's wonderful to know that their attention to detail and efficient work ensured the property was fresh, tidy, and ready for handover.
We truly appreciate your recommendation and kind words about the value of our service. We'll be sure to share your feedback with Moji and the team. Thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Nesh did a brilliant clean
The cleaners (Nesh team) arrived promptly and did a thorough deep clean of my property to leave it looking its best in years. The house is sparkling and smells wonderful. A hard working team who were very respectful of the property. Happy to recommend.
9 października 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Jo,
Thank you for your wonderful review! We're delighted to hear that Nesh's team delivered such a thorough deep clean and left your home sparkling and smelling fresh. It's especially lovely to know that the team was hardworking, punctual, and respectful of your property.
We'll be sure to pass your kind words on to Nesh and the team. We really appreciate your recommendation and thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.