We bought a property a few days ago in Edinburgh and the previous owners I think that they never cleaned nothing in the last 20 years so we decide to contact Hello Service and thanks God we did it.... Zobacz więcej
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Shaida and Zanko were absolutely amazing. They did a deep clean, oven, dishwasher, carpets, cupboards, windows, windowsills and radiators were all spotless. So happy with their work and they're absolu... Zobacz więcej
I was a little nervous having read some awful reviews about this company after I had booked them. However, my team (Christos and Ntemo) were excellent. They worked very hard and didn’t cut any corner... Zobacz więcej
Very disappointing experience. We booked a deep clean, while they cleaned the extractor hood it fell onto the hob, damaging both!!! but They refused to cover the wall repair required before the extr... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Dane kontaktowe
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Zjednoczone Królestwo
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 58% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Sparkling
What can I say.
The booking process was clear and simple to use.
Communication from the cleaning team was on point, reminding me of the upcoming visit the day before and on the morning, to confirm the visit could still go ahead.
Abubakr answered any questions I had clearly.
The clean, I took some pictures before the clean and Abubakr sent some of after the clean up. Amazing difference to mum and dad's house after passing.
Abubakr and his team have done them proud, everywhere was like band new, carpets, windows, cupboard and bathroom etc, what an amazing job.
I visited the job later in the afternoon to see for myself. Abubakr pictures didn't do it full justice and a beautiful fresh smell lingered,
Thanks Abubakr and the team
Great job ⭐
Highly recommend
27 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for this fantastic review! ⭐
We’re thrilled to hear that you found the booking process clear and straightforward, and that Abubakr kept you well informed throughout. It’s wonderful to know that the before-and-after difference was so noticeable and that the results exceeded your expectations when you visited the property yourself.
We’ll be sure to pass your kind words on to Abubakr and the team. They’ll be delighted to know their hard work on the carpets, windows, cupboards, bathroom and throughout the house was so appreciated.
Thank you again for choosing Tenancy Cleaning and for recommending us. We really appreciate your support! ❤️
The Tenancy Cleaning Support team
It was a great job done by Ismails team
It was a great job done by Ismails team
So happy and recommend them
Thank you
27 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your kind review, Akam! ⭐
We’re delighted to hear that you were so happy with the work carried out by Ismail’s team. We’ll be sure to pass your lovely feedback on to them — it’s always great to know their hard work is appreciated.
Thank you for choosing Tenancy Cleaning and for recommending us! ❤️
The Tenancy Cleaning Support team
DO NOT USE THIS SERVICE
Updated 4 days post clean.
To set the tone, this company can’t even provide their cleaners with bin bags or a mop and bucket.
Initially I thought this service was fine until i discovered more and more issues. Firstly I spotted rubbish from the upstairs bathroom had been thrown out onto the extension roof despite me providing bin bags, I had to climb onto the roof to fetch it.
The bathroom which is a wet room wasn’t mopped (a very basic service they listed) again, despite me providing them with a mop bucket.
Then I found downstairs they had bleached the lino with whatever chemicals they were mopping with.
I also watched the cleaner pour the dirty mop bucket water into the front garden instead of the drain that was 3 feet away.
Overall careless, sloppy work and I would have done a better job cleaning it myself.
I emailed to complain and they requested that i provide photographic evidence of the house before and after to compare, has anyone else ever had to photograph their entire house the day before the cleaners come to ensure damage is accounted for?
I’m currently in the process of prepping the house to sell and they’ve done more damage than they have fixed. Their only resolution given the time frame was to give me a 10% refund. £24 back for the extra work i had to do to rectify the issues is a joke.
25 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you for your great review, Samuel! ⭐
We’re delighted to hear that you were happy with the service and that our team arrived on time and completed the cleaning thoroughly.
Thank you for choosing Tenancy Cleaning and for taking the time to share your feedback. We really appreciate your support!
The Tenancy Cleaning Support team
Absolute nightmare of a company
Absolute nightmare of a company. They were four hours late and lied by saying the reason was that they were involved in an accident- they were not! The charged me for a stair carpet that they never attempted to clean. The first thing they did was made me agree to removing their guarantee. The cleaning was very bad - they missed the radiators and never cleaned the windows. Dreadful experience. Do not go there.
4 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
We’re sorry to hear that you were unhappy with your experience.
Regarding the delay, there appears to have been a misunderstanding regarding the reason communicated to you for the team’s late arrival. We regret any confusion this caused and understand your frustration.
With regard to the stair carpet, the area that was not cleaned was fully refunded, so you were not charged for cleaning that was not carried out.
We’re also sorry that you were dissatisfied with the standard of cleaning and the areas you mention. We take this feedback seriously and would have been happy to address any eligible concerns through our complaints and re-clean process.
The Tenancy Cleaning Support team
Clean booked for 9-9.30
Clean booked for 9-9.30 , The guys turned up at 8.50am , explained everything I had booked for in my 1 bedroom end of tenancy deep clean
12.30 got phone call to say finished , walked 30 seconds to my flat and was shown all what they had done , wow what an amazing job they had both done
Would highly recommend , very polite friendly and professional from start to finish
A big thank you and well done to Christos and his colleague
26 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review, Steve! ⭐
We’re delighted to hear that Christos and his colleague provided such a professional and thorough service from start to finish. It’s great to know they took the time to explain everything, kept you informed, and were happy to walk you through the work once the clean was completed.
We’re especially pleased that you were so impressed with the results — “wow” is exactly what we love to hear! 😊
We’ll make sure your kind words are passed on to Christos and the team. Thank you for choosing Tenancy Cleaning and for your recommendation!
The Tenancy Cleaning Support team
Excellent job!
Excellent job!
NESH team did an excellent job of cleaning a property I was particularly impressed by how well they cleaned the balcony, each room was thorougly cleaned
18 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your excellent review, Rizwan! ⭐
We’re delighted to hear that the NESH team did such a great job and that you were particularly impressed with the balcony and the attention to detail throughout each room.
We’ll be sure to share your kind feedback with the team. Thank you for choosing Tenancy Cleaning and for taking the time to leave us a review!
The Tenancy Cleaning Support team
Ali and his team did a fantastic end of…
Ali and his team did a fantastic end of tenancy clean, the house was spotless - really impressed with how clean the oven and hob came up - they looked good as new! 5 stars! 🌟
22 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that Ali and his team did such a great job and left the house spotless.
It’s especially great to hear that you were impressed with the oven and hob and that they came up looking as good as new. We’ll be sure to pass your kind feedback on to Ali and the team.
Thank you again for choosing Tenancy Cleaning and for taking the time to share your experience.
The Tenancy Cleaning Support team
Amazing :)
my boyfriends place was left so lovely and clean and Ismael’ team were very sweet and officiant.
20 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that your boyfriend’s place was left looking so lovely and clean, and that Ismael and his team were both friendly and efficient.
We’ll be sure to pass your kind feedback on to the team. Thank you for choosing Tenancy Cleaning and for taking the time to share your experience! 😊
The Tenancy Cleaning Support team
It was a very good experience with…
It was a very good experience with Ismail Ibrahim for having helped. lean the premises with absolute neatness..
keep the good work going
Cheers
18 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your kind feedback! We’re delighted to hear that you had a very good experience with Ismail Ibrahim and that the premises were left absolutely neat and clean.
We’ll be sure to pass your appreciation on to Ismail. Your encouragement means a lot to our team, and we’ll certainly keep up the good work!
Cheers, and thank you again for choosing Tenancy Cleaning.
The Tenancy Cleaning Support team
ismaels team
ismaels team did ا great cleaning and made my flat sparkling
thank you so much for your great service
18 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that Ismael’s team did a great job and left your flat sparkling clean. ✨
We really appreciate your kind words and are glad you were happy with the service. We’ll be sure to pass your feedback on to Ismael and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
⭐ Disappointing Service Lost Deposit
⭐ Disappointing Service Lost Deposit
I booked an end‑of‑tenancy clean and was extremely disappointed with the standard of the service. Several areas were left uncleaned, including tasks listed in their own checklist. My letting agent’s checkout report confirmed multiple issues caused by the poor clean, and I have now lost a substantial portion of my deposit because of this.
When I raised the issues, the company initially offered a partial re‑clean, meaning they would only return to address the areas they missed — not a full repeat of the service. As I had already vacated the property and the checkout inspection had been completed, this was no longer possible. Their alternative solution was a goodwill refund of just 10% of the £300 I paid, which does not reflect the financial loss or the poor standard of work delivered.
For a service advertised as a “professional end‑of‑tenancy clean,” the results were far below expectations. Based on my experience, I would not recommend this company.
28 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Hi Justine,
Thank you for your feedback, and we’re sorry to hear about the outcome of your tenancy and the stress this has caused you. We take any concern about our standards seriously.
We understand the situation was made harder because the checkout inspection had already taken place, and we regret that a partial re-clean was no longer possible at that point. We’d like to review your case again in full, including your agent’s checkout report and the booking checklist.
Please email us at your convenience with your booking details and a copy of the report, and our management team will review it personally and come back to you directly.
Kind regards,
Tenancy.cleaning Management
Am really very disappointed as I…
Am really very disappointed as I thought they would do a good job. I paid so much for nothing. Toilet wasn't descaled, windows very dusty and not cleaned despite paying for window cleaning. Simple things were neglected. I'll never patronise or recommend to anyone. Total waste of money and time
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
We’re sorry to hear that you were disappointed with the service, Cubby, and we apologise for the concerns you’ve raised regarding the toilet, windows and other areas.
We would like to look into this properly and investigate what happened. However, we have been unable to identify a booking matching the details provided in this review.
Could you please contact our complaints department with your booking details, such as your booking/quote number, property address, or the email address used to make the booking? This will allow our team to locate the booking and review the matter properly.
We’re keen to understand what happened and address your concerns through the appropriate complaints process.
The Tenancy Cleaning Support team
Shaida did an incredible job with my…
Shaida did an incredible job with my end of tenancy cleaning - was punctual, fast and cleaned to an excellent standard. Would use again.
17 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Shaida did an incredible job with your end-of-tenancy clean and that you were impressed with her punctuality, efficiency, and attention to detail.
It’s wonderful to hear that you would use our service again. We’ll be sure to pass your kind feedback on to Shaida.
The Tenancy Cleaning Support team
More than Disappointed
If you are looking for a company to undertake your end of Tenancy cleaning, then our advice is to continue looking and give this organisation a miss. We recently used them on a property we own and can only say it was very superficial and seemed rushed. Appreciate the property was left in a bit of a state but isn’t that the reason you use companies like this to sort it out. Basic issues like cobwebs left hanging, light pendants not cleaned and kitchen tops missed etc. not good enough for so called professional cleaners very disappointed. We only wish we could upload photos of how this company left some areas of the house after their clean. Also apparently their equipment failed and blew the circuit breaker in the property and did not inform us. Our advice stay well clear of this organisation!!!
10 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
We’re very sorry to hear that you were disappointed with the service and that the cleaning did not meet your expectations. We sincerely apologise for the areas you have highlighted.
We did our very best to resolve the matter by offering a free reclean to address the concerns raised. However, once it was confirmed that the reclean was not suitable for you, we offered a refund as an alternative resolution and are currently still awaiting your response.
We genuinely regret that the initial service fell short of the standard expected, and we remain committed to resolving the matter fairly. We hope to hear back from you so that we can proceed with the offered resolution
Abel the guy doing the job was punctual…
Abel the guy doing the job was punctual polite and answered any questions we had. Did a first class professional job left the place in immaculate condition really pleased with job done ! .
11 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Abel was punctual, polite, and helpful throughout the service, and that he left the property in immaculate condition.
It’s great to know you were really pleased with the quality of the work. We’ll be sure to pass your kind feedback on to Abel.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
End of tenancy clean
Ismael and his team came and did an end of tenancy clean. They where efficient but thorough going through all the places we wouldn't of thought of. Brought their own cleaning supplies and just got on with the job.
9 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that Ismael and his team were efficient while still being thorough, paying attention to all those areas that can easily be overlooked.
It’s also great to hear that the team arrived fully prepared with their own cleaning supplies and got straight on with the job. We’ll be sure to pass your kind feedback on to Ismael and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Excellent job!
Ali and his team did an excellent job of cleaning a property I am selling and turned a very dirty house into something clean and welcoming. I was particularly impressed by how well the carpets came up, they removed stains I thought were there for good!
10 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ali and his team did an excellent job and transformed the property into a clean and welcoming space.
It’s especially great to hear that you were impressed with the carpet cleaning and that the team managed to remove stains you thought were there for good! We’ll be sure to pass your kind feedback on to Ali and the team.
Thank you again for choosing Tenancy Cleaning and for taking the time to share your experience.
The Tenancy Cleaning Support team
Great service from this company
Great service from this company, from the initial quote which was very detailed, the communication from the team was great. Made the payment for the clean online and was given the information of who was to attend my property to clean. Robert was scheduled to arrive between 9am and 9.30am, he arrived within this time and called me when he was on his way so we was prepared for him. He has cleaned the property to a great standard, I would definitely recommend him and The Tenancy Cleaning company. Thanks again Robert! 😀
10 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your detailed and fantastic review! We’re delighted to hear that you were happy with the service from the initial quote and communication through to the completion of the clean.
It’s great to hear that Robert arrived within the scheduled time, kept you informed on his way, and left the property to a great standard. We’ll be sure to pass your kind feedback on to Robert and the team.
Thank you for recommending Tenancy Cleaning, and thank you again for choosing us! 😀
The Tenancy Cleaning Support team
Exceptional cleaning and service
Cleaning was done to an exceptionally high standard by the three individuals who came. They were all charming and professional throughout the whole process. Would 100% recommend this company to anyone. The booking process was easy and everything went really smoothly.
8 września 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your wonderful 5-star review! We’re delighted to hear that the three team members delivered the cleaning to such a high standard and were charming and professional throughout the service.
It’s also great to know that the booking process was easy and everything went smoothly from start to finish. Your recommendation means a lot to us, and we truly appreciate you choosing Tenancy Cleaning.
The Tenancy Cleaning Support team
Strongly recommend Ali’s team
Strongly recommend Ali’s team. Highly professional and friendly. Left the property cleaner than when it was handed to us at move in. Smooth and stress-free handover - no complaints from the landlord at all.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ali’s team were professional and friendly, and that they left the property in such great condition.
It’s especially wonderful to hear that the handover was smooth and stress-free, with no complaints from your landlord. We’ll be sure to pass your kind feedback on to Ali and the team.
Thank you for strongly recommending us and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
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