teleron Recenzje 

33
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Easy setup, clear instructions and right on time, as promised. Initial speed test during internet rush hour was promising with 37/50 Mbps download and 18/20 Mbps upload.

Reakcja na opinię

Oceniono na 5 z 5

Cheap NBN. Dirt cheap. But good connectivity, good speed, and absolutely fantastic customer service. Been with them for 8 months or so, no hiccups tech wise.

Reakcja na opinię

Oceniono na 1 z 5

Worst customer service ever. Sure, Craig was great and patient but the manager of the company is the total opposite. We opted for a VOIP setup as my mother had just lost her partner and needed some... Zobacz więcej

Oceniono na 5 z 5

Craig was so helpful and patient despite my ineptitude.The service has been excellent I can't fault them. First class service attitude. Thank you Craig.

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca internetowy
  2. Dostawca usług internetowych

Informacje przekazane przez różne źródła zewnętrzne

nbn , broadband , internet


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

33 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(33)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Cheap gets you cheap equipment and service. Don’t bother.

Worst customer service ever. Sure, Craig was great and patient but the manager of the company is the total opposite. We opted for a VOIP setup as my mother had just lost her partner and needed something reliable and cheap. We couldn’t get anyone to help on a Sunday at all.
You cannot have both. If it’s cheap you’ll get a cheap service in every other way. Setup was a nightmare. About 10 to 15 steps and settings. The joke was I’d set it up, leave to go to my home and then on at least half a dozen occasions it would simply malfunction, disconnect, drop out or simply allow the internet but not the phone to work. Yes, they gave a discount for my mother a couple months for the intitial failure to connect the phone, (asked to port the original number but it didn’t happen for months.) But we couldn’t chance for 6 moths disconnecting from the previous supplier as no sooner would the phone be on that it was off again and my mother had serious health concerns being wheelchair bound. Caused undue stress not only to my mother but family as well. Managers have no empathy in this regard and are more concerned about bottom line and their money.
After 5 or 6 months the modem failed completely. They replaced it but again no phone or internet for that duration. Roughly 10th month (we’d had a couple of good months,) the phone and internet start failing again, coming up to Christmas, also the anniversary of my mums partners passing so we dumped them. Best move ever.
It wasn’t a service it was an inconvenience.

15 lutego 2019
Opinia niezależna
Oceniono na 1 z 5

Dodgy liar company

Been with this backyard dodgy company for the past terrible year. Paid for 100Mbps plan last year on fixed wireless. With sites barely hitting 8000Mbps at all ever. What a frigging joke. Talk about SCAM ARTIST, RIP OFF MERCHANT. The kicker about this 100Mbps plan is, there is no such thing as 100Mbps available through nbn for fixed wireless. It was cancelled and turned off by nbn in May or so last year because nbn said it is too expensive and not viable to have switched on. So if you have a 100Mbps wireless plan with this company, be warned you are being ripped off for something that doesn't exist. They are fraudulent. About to go to the telecommunications ombudsman to find out how to get refunded and also how to get money back for ripping me off with my current plan, as I am on 50000Mbps and only get 8000Mbs max. Look it up, we are entitled to a refund. Scum company. Obviously the fake good reviews on here are done by insiders who are either related to the owner, or fake accounts to make his crap company look good. Check out product review and you'll see the truth.

31 stycznia 2019
Opinia niezależna
Oceniono na 5 z 5

Teleron has been excellent

Teleron has been excellent from the moment I first contacted them. Their support is equal to none.

24 października 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Hi Rodolfo,

Many thanks, we appreciate your support and your kind comments. We hope we can continue serving you and helping you whenever you require any help

Oceniono na 5 z 5

Easy setup

Easy setup, clear instructions and right on time, as promised. Initial speed test during internet rush hour was promising with 37/50 Mbps download and 18/20 Mbps upload.

24 października 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Hi Mark,

We are glad all is going well and we hope you enjoy your internet with us for years to come

Oceniono na 5 z 5

Fantastic experience with these guys

Fantastic experience with these guys. Strongly recommend to anyone looking for fast NBN internet and outstanding customer service.

18 października 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

HI O'Shaughnessy

We pride on our customer service and fast nbn, so it is lovely to hear you saying it. Please don't hesitate to ask anything if you require assistance

Oceniono na 5 z 5

Great service

18 października 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Hi Sally,

Many thanks, we appreciate your kind words and hope you continue to enjoy our service

Oceniono na 4 z 5

excellent.

excellent service and product.

9 października 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Thanks Lindy! We hope you continue to enjoy it and appreciate your review

Oceniono na 5 z 5

Great

Great: called me back on a Sunday to sort out initial connection issues.

17 września 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Many thanks Duncan! We always hope everyone enjoys our service and appreciate your kind review

Oceniono na 3 z 5

Good work

Signing up was easy, customer service was great when we started up. had a few issues at the start but they were quickly fixed by a staff member. not so happy about the nbn box work, the person drilled twice as many holes in my wall to dock the nbn. left the place in a mess. speed wise, got half of what it said, (speeds from 30-50 mbps) my highest down speed so far is 17mbps.

14 września 2018
Opinia niezależna
Oceniono na 1 z 5

Shocking NBN ISP

Shocking NBN ISP, congestion almost every day during peak time. High pings and massive latency to online games, it seems they don't have any international backbone, maybe useful for AU to AU connection but what a rip off!

To top it off their reps love to fight customers, claim the issue is end user and not their service.. Sure, I might accept that if It was the first ISP/NBN provider I've been with.

13 września 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Many thanks for your review Jarrard,

We are sorry to hear that you believe there is congestion. We have an agreement with our supplier to avoid any congestion and would love to further research this. Like most companies, we do not have international backbone and utilise other networks.
We really do try and assist all customers and do our best so we are sorry to hear that you believe we had fought with,if you can private message us we would really appreciate it so we know what was done and of course improve
Customer Service is certainly the most important we believe and we are very sorry that you have had a poor experience.

Oceniono na 5 z 5

Craig was so helpful and patient…

Craig was so helpful and patient despite my ineptitude.The service has been excellent
I can't fault them. First class service attitude. Thank you Craig.

7 września 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Hi Moira,

Many thanks, I will let Craig know. Hope you will continue enjoying our service

Oceniono na 5 z 5

Good price & friendly call staff

Good price, fast callback via on line query. Happy with the service so far. Staff on phone where pleasant and easy to understand.

6 września 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Hi Jamie,

Thank you for your kind words and don't hesitate to contact us if you need more assistance

Oceniono na 4 z 5

we only just joined teleron their…

we only just joined teleron their helpful staff were outstanding and pleasant to deal with

5 września 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Hi Kim,

Thank you for your kind review and we hope you will continue to enjoy teleron internet

Oceniono na 5 z 5

Winning all round!

Setup was easy, excellent customer services, pricing is great! No complaints! Sometimes smaller is better!

28 sierpnia 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Thanks Adam.

We hope you keep enjoying your internet

Oceniono na 4 z 5

Good so far

Good so far. Connected within 2 days of joining. No dramas.

24 sierpnia 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Great to hear R W

If you have any issues, please let us know so we can make your experience even better

Oceniono na 5 z 5

Fast customer service.

Easy online sign up. 2 days my service was active and my modem arrived.
setup was easy too. Also a phone call from an Aussie asking me if all was good.

11 sierpnia 2018
Opinia niezależna
Logo teleron

Odpowiedź od teleron

Hi Kev,

We really appreciate you choosing us and hope we continue to serve you as well as you have stated. Thank you so much for your kind review

Doświadczenie Trustpilot

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